The login screen allows you to access the various types of online play: Sierra Online, LAN, and Direct Connection. Note that play on Sierra Online or via Direct Connection requires an active Internet connection for your computer.

Please select the topic you would like help with:

- Logging on to Sierra Online
- Creating Sierra Online Accounts
- Terms of Use Dialog
- LAN and Direct Connection Play
- Retrieving Lost Passwords
- Retrieving Lost Usernames
- Other Options
- Initialization Failure

#### Logging on to Sierra Online

The Login panel (located in the upper left) allows you to log on to Sierra Online. You must specify your user name and password before clicking the Login button. If you do not have a Sierra Online user name, click the Create New User button to create one. If this is your first login on this computer for this user name, the Terms of Use dialog will appear; you must agree to the Terms of Use before you can continue.

Note that the Username edit box remembers previous user names. You can use the drop down arrow to select one. You may also click the Remember Password check box to save your password for future logins.

The Login button will be unavailable if you do not have an active Internet connection or if you are unable to contact the Sierra Online servers.

Logging in will take you to the lobby server and room you were last in, if possible, or to an appropriate default lobby server/room if not. If you hold down the control key when you click the Login button, you will be able to select a room rather than automatically joining.

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#### Creating Sierra Online Accounts

To create a Sierra Online Account, click the Create New User button in the Login panel (located in the upper left). The Create Account panel will display on the right side of the screen. The following fields will need to be entered:

- User Name. Enter your desired user name. User names must be at least two characters long and may not contain leading or trailing spaces, multiple embedded spaces, non-printable characters, or any of the following characters: ‘ “ `@ / \ | ? % . It is highly recommended that you do not use your real name when selecting your user name.

- Password. Enter your desired password. Passwords must be at least 4 characters long. They may contain any character. A combination of alphabetic, numeric, and punctuation is recommended for good security.

- Re-enter Password. Confirm your password. This must match what you entered in Password exactly.

- E-mail Account. Enter your e-mail address. It must be of the form a@b.c (where a, b, and c are any text). Your e-mail address is used to send you any forgotten passwords or accounts.

- Birthdate. Enter your date of birth. You must be 13 years of age or older to play on Sierra Online.

- Sierra Offers and Information. Check this box if you wish to receive information and special offers from Sierra via e-mail. Note that the default is unchecked.

Once all fields have been filled in with a valid value, the Create button will enable. Click on Create to have the account created for use. The Terms of Use dialog will now appear; you must agree to the Terms of Use before you can create an account.

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#### Terms of Use Dialog

The Terms of Use dialog is displayed whenever a new account is created or the first time an existing is account is used to log on to Sierra Online on your computer. You must accept the terms of use before you may log on or create accounts. Click the I agree to the terms of use check box to signify your agreement. Once checked, you may click the Accept button to continue. If you do not agree to the terms of use, you may click the Reject button to return to the login screen.

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#### LAN and Direct Connection Play

For LAN and/or Direct Connection play, select the Other Multiplayer button in the Status panel (located in the lower right). This will take you to the screens for other types of multiplayer. You may select the Help tab on these screens for additional information.

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#### Retrieving Lost Passwords

To retrieve a lost password for a Sierra Online account, click the Lost Password button in the Options panel (located in the lower left). The Lost Password panel will display on the right side of the screen. You must enter a user name to retrieve a password for before the Retrieve Password button will enable. (Or you can select a user name using the drop down list.) Once a user name has been entered, click Retrieve Password.

Passwords are e-mailed to the e-mail account registered with the Sierra Online account. Passwords can only be requested once per 24 hours per account.

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#### Retrieving Lost Usernames

To retrieve a lost username(s) for a Sierra Online account(s), click the Lost Username button in the Options panel (located in the lower left). The Lost Username panel will display on the right side of the screen. You must enter an e-mail address of the form a@b.c (where a, b, and c are any text) before the Retrieve Username(s) button will enable. Once an e-mail address has been entered, click Retrieve Username(s).

All usernames for the specified e-mail address will be e-mailed to that address. Usernames can only be requested once per 24 hours per account.

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#### Other Options

The Login Screen supplies the following additional options:

- Announcements Button. Located in the Options panel, the Announcements button displays the Announcements panel on the right side of the screen. This panel contains any important information regarding online play.

- Help Button. Located in the Options panel in the lower left, the Help button displays the Help panel on the right side of the screen.

- Back Button. Located at the bottom right, the Back button exits multiplayer and returns you to the main menu.

- Status Panel. Located at the bottom, the Status panel displays any status and progress messages.

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#### Initialization Failure

If there are problems validating your Internet connection or initializing for online play, the Initialization Failure Panel displays in place of the Login Panel, and the Status Panel will display "Failed to initialize online system." The Initialization Failure Panel displays a summary of the problem, a Retry button, and possibly an Ignore button (depending on the type of error). Pressing Retry will attempt initialization again. Pressing Ignore will continue on as if the error did not occur (your mileage may vary).

Possible conditions that may cause initialization failure:

- You do not appear to be connected to the Internet. No active Internet connection could be detected for your computer. Please make sure you are connected to the Internet before attempting to play online. Note that you can ignore this error and attempt to play online anyway.

- Unable to locate master servers.... No servers for Sierra Online could be found. You should verify your Internet connection is available. Also check the Announcements to see if any maintenance is scheduled. Check with your ISP to see if they are experiencing any issues. If all else fails, contact technical support.

- Communication failure with master servers.... An error has occurred while communicating with the servers for Sierra Online. Check the Announcements to see if any maintenance is scheduled. If all else fails, contact technical support.

- Unable to locate: .... Certain types of servers for playing via Sierra Online could not be found. You may or may not be able to ignore this problem depending on the types of servers. Check the Announcements to see if any maintenance if scheduled. If all else fails, contact technical support.

- Communication failure with version servers: .... An error has occurred while communicating with the version checking servers for Sierra Online. Check the Announcements to see if any maintenance is scheduled. If all else fails, contact technical support.

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