	
 Sierra Technical Support       Email:  support@sierra.com	
WWW:  http://www.sierra.com

BIRTHRIGHT: THE GORGON'S ALLIANCE
Troubleshooting Guide
Revised 9/16/97

Sierra Technical Support provides this documentation as a reference to Sierra customers 
using Sierra software products.  Sierra Technical Support makes reasonable efforts to 
ensure that the information contained in this documentation is accurate.  However, Sierra 
makes no warranty, either express or implied, as to the accuracy, effectiveness, or 
completeness of the information contained in this documentation.

SIERRA ON-LINE, INC.  DOES NOT WARRANTY OR PROMISE THAT THE 
INFORMATION HEREIN WILL WORK WITH ANY OR ALL COMPUTER 
SYSTEMS.  SIERRA DOES NOT ASSUME ANY LIABILITY, EITHER 
INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE INFORMATION 
HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR LOST USE OF 
COMPUTER HARDWARE OR SOFTWARE PRODUCTS, LOSS OF WARRANTIES, 
OR LOST DATA BY THE CUSTOMER OR ANY THIRD PARTY.  NO ORAL OR 
WRITTEN INFORMATION OR ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, 
DISTRIBUTORS, DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF 
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SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA 
SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - MEMORY AND SPEED TROUBLESHOOTING
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - DOS BOOT DISK INSTRUCTIONS
SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 9 - OBTAINING A SIERRA PATCH DISK
SECTION 10 - CONTACTING SIERRA FOR FURTHER ASSISTANCE
SECTION 11 - SOUND CARD DRIVER INFORMATION

SECTION 1 - HARDWARE REQUIREMENTS

Requirements:

DOS: MS-DOS 
5.0+, Pentium 75, 
8MB RAM
VLB Video, 
Soundcard w/DAC, 
4X CDROM, 
Mouse,
Hard disk with 30 - 
300 MB free.
WIN95: Pentium 75, 
8MB RAM, VLB or 
PCI Video
 4X CDROM, 
Soundcard w/DAC, 
Mouse, Hard disk 
with 30 - 300 MB 
free.
Multiplay: WIN95, 
Modem or Network

Recommended For 
Best Performance:

Pentium 100+, 
32MB RAM, 6X 
CDROM, VLB or 
PCI Video
Multiplay: WIN95, 
28.8 Modem or 
Network

SECTION 2 - INSTALLATION PROCEDURES

NOTE:  The following examples assume that you are using hard drive C: and CD-ROM 
drive D:.  If your CD-ROM drive is not D:, substitute all references with the appropriate 
drive letter.

DOS INSTALLATION:
Exit Windows completely by closing Program Manager.  Place the CD in the drive.  Type 
C: and press <Enter> to make sure that you are logged to the hard drive.  Then, type 
CHKDSK and press <Enter>.  If any errors or problems are found, type CHKDSK /F and 
press <Enter> to correct them.  Also, check the "bytes available on disk" line to insure 
that you have sufficient hard drive space to do the installation.  Please note that you 
should double the hard drive space requirement when installing to drives that are 
compressed with utilities like DriveSpace or Stacker.

Now, type D: and press <Enter> to switch to the CD ROM drive.  Then, type INSTALL 
and press <Enter> to begin installation.  Follow the on-screen prompts, making sure to 
verify that all hardware selections are correct for your system.  

WINDOWS 95 INSTALLATION:
Run SCANDISK from the Start, Programs, Accessories, System Tools menu.  Allow 
SCANDISK to correct any errors it finds.  Check the "bytes available on disk" line to 
insure that you have sufficient hard drive space to do the installation.  Please note that 
you should double the hard drive space requirement when installing to drives that are 
compressed with utilities like DriveSpace or Stacker.

Insert Disk 1 into your CD-ROM drive.  After a few seconds, a window will 
automatically appear on your Desktop and ask you if you would like to install 
BIRTHRIGHT .  Choose "Install" and follow the on-screen instructions.  If Autoplay is 
disabled on your system, the Install window will not appear automatically.  To initiate the 
installation procedure manually, click on START, RUN and then type "D:\SETUP" and 
press ENTER.

To play BIRTHRIGHT in Windows 95 after installation, insert the CD in your CD-ROM 
drive and follow the on-screen instructions, or click on START, PROGRAMS, SIERRA 
and choose BIRTHRIGHT.


SECTION 3 - COMMON SETUP AND INSTALLATION PROBLEMS

DOS/WINDOWS 95:
Problem: When installing the game, you receive the message "Error reading drive D".  
Message will vary depending on what drive you are installing from.
Solution: There are several factors that can cause a "read" error of this type.  The most 
common is a dirty or scratched CD.  You should check the CD to make sure that there are 
no smudges, finger prints, scratches or cracks on it.   If you see any smudges on the CD, 
clean it off with a soft cloth and try it again.  If the disk is scratched, it will need to be 
replaced.

If cleaning the CD doesn't help, the problem may lie with the CD ROM drivers.  You 
should make sure that you are using a recent version of MSCDEX in your 
AUTOEXEC.BAT (DOS version only).  If you're using DOS 6.0 or higher, use version 
2.23 of MSCDEX in your C:\DOS directory.  You should also check with the CD ROM 
drive manufacturer to make sure that you have the latest version of their CD drivers.  
Outdated or incompatible CD drivers can cause this type of problem.  

If you need to replace your disks or CD, replacement is FREE for the first 90 days of 
product ownership.  After 90 days there is a $10.00 handling fee per program.  For the 
fastest service, simply mail Disk #1 or the CD to us along with a copy of your sales 
receipt dated within 90 days or the $10.00 handling fee, and a note detailing your 
computer hardware and the problem that is occurring.  Please include your full name, 
mailing address, and daytime telephone number so we can contact you if necessary.  We 
will then send a complete replacement set of disks to you.  The address is: CUC Software 
Fulfillment, 4100 West 190th Street, Torrance, California 90504.

WINDOWS 95
Problem: Your computer fails the Sound Card test; you cannot hear the voice and fanfare 
in the Wave test.  
Solution: Your sound card may be incorrectly configured for DAC (Audio) or your sound 
card drivers may not be properly installed or configured for Windows 95.  Make sure 
your speakers are turned on and run the Windows mixer program for your sound card so 
you can increase its volume levels for DAC (Audio).  You should consult your sound 
card documentation or the manufacturer for information regarding the correct 
configuration of your sound card in Windows 95.  

Problem: Your computer fails the Display test because you are not running in 256 colors, 
or your video card does not meet the pixels-per-second second speed requirement for the 
game.  
Solution: First make sure you are running Windows 95 in 256 colors.  Even though your 
monitor and video card may be capable of displaying 256 colors, Windows 95 may not be 
set up to use this resolution.  Click on the Start button, select Settings, then Control Panel.  
Double-click the Display icon.  You will see four tabs: Background, Screen Saver, 
Appearance, and Settings.  Click on Settings.  In the box under Color Palette, it should 
say 256 Color.  If it does not, click on the down arrow next to the window to view a list 
of choices, and select the one that says 256 Color.  You will also notice a slider bar under 
Desktop Area for adjusting resolution from 640 by 480 pixels (the lowest setting) 
upwards.  If your video card failed the initial speed test, try adjusting the resolution to 
640 by 480 pixels.  This will decrease the screen resolution but may improve the speed of 
your video card.  

Problem: Your computer fails the Memory test; you get a message stating you do not 
have enough memory to run BIRTHRIGHT .  
Solution: BIRTHRIGHT requires a computer with a minimum of 8 MB (8192K) of RAM 
to run in Windows 95.  To free up memory in Windows 95, close any and all Windows 
95 programs (including screen savers, wallpaper, virus detection programs, shell 
programs like Norton Desktop or Packard Bell Navigator, etc.) that may be running.  On 
your Taskbar, right-click on the program tab for the program you wish to shut down, and 
select Close.  Then run the Setup test program again.  If your system still fails the test, 
consult the boot disk instructions at the end of this document and create a Windows 95 
boot disk for your system.  Then boot up with the boot disk, disable any and all other 
Windows 95 programs, and start the Setup/Install program again.  These steps should 
give you enough memory to run the program.


SECTION 4 - COMMON GAME PROBLEMS

PLEASE NOTE: Unless otherwise stated, the following issues occur in both the DOS and 
Windows 95 versions of BIRTHRIGHT.

Problem: You receive a General Protection Fault at any time during the game.
Solution: In Windows, press ctrl+alt+del once.  This will bring up a Close Programs list.  
For all items except Explorer and Systray, highlight them and click on End Task.  Also, 
make sure you have plenty of free hard disk space available

Problem: You receive an error message similar to the following: "The instruction at 
004d2388 referenced memory at ffffffff.  The memory could not be read from."
Solution: This problem can be caused by incompatibility with DirectX 2.0.  If you are 
playing the game in full screen mode, which uses Direct Draw, turn it off by toggling the 
F2 key on your keyboard.  To check for DirectX compatibility, run "dxsetup.exe" from 
D:\DIRECTX, where "D" is you CD-ROM drive.  A window will appear showing you 
which drivers are certified.  If you drivers are not certified, they will need to be updated 
in order to insure proper game functionality.  Please contact the manufacturer of your 
computer system regarding the availability of DirectX drivers for your system's video 
and sound cards.

Problem: You receive an error message in any part of the game similar to the following: 
"Winbr caused an Invalid Page Fault in module Winbr.exe at 0137:004d2388."
Solution: This problem can be caused by incompatibility with DirectX 2.0.  If you are 
playing the game in full screen mode, which uses Direct Draw, turn it off by toggling the 
F2 key on your keyboard.  To check for DirectX compatibility, run "dxsetup.exe" from 
D:\DIRECTX, where "D" is you CD-ROM drive.  A window will appear showing you 
which drivers are certified.  If you drivers are not certified, they will need to be updated 
in order to insure proper game functionality.  Please contact the manufacturer of your 
computer system regarding the availability of DirectX drivers for your system's video 
and sound cards.

Problem: When you start a game in DOS, the shield comes up but there is no text on it.
Solution: You may be trying to play the DOS version through Windows 95.  Shutdown 
the computer, and restart in MS-DOS mode, or use a DOS boot disk.

Problem: You receive "You need XXXXXX bytes more memory to run this application," 
"DOS4GW Professional error", "Insufficient memory" or "Out of Memory" messages 
when attempting to run BIRTHRIGHT (DOS version).  
Solution: See Section 5 - Memory and Speed Troubleshooting for help with memory 
problems.

Problem: When starting the game, you receive the error message, "No mouse driver was 
found in MS-DOS".  (DOS version)
Solution: Locate and run a DOS mouse driver before running BIRTHRIGHT.  Check 
your mouse documentation for complete instructions on running your mouse driver.  

Problem: Your mouse pointer only works on one side of the screen.  (DOS version)
Solution: This is indicative of a conflict between your VESA driver and your mouse 
driver.  Contact your video card and mouse manufacturers to obtain updated drivers.
 
Problem: You receive the error message, "No VESA support detected" when starting the 
game.  (DOS version)
Solution: This error occurs when your video card's VESA TSR is not loaded before the 
game is run.  The VESA TSR allows DOS games to run in Hi-Res Super VGA.  Contact 
your video card manufacturer on getting a current version of the VESA TSR.

Problem: "DOS/4GW Professional Fatal Error", followed by a screen of technical 
information while running BIRTHRIGHT in an MS-DOS box under Windows 95.
Solution: Although you can run this game through an MS-DOS box under Windows 95, 
Sierra recommends running the Windows 95 version of the game in Windows 95 or 
rebooting into an MS-DOS session before installing and running the DOS version of the 
game.  To allow Win95 to boot to an MS-DOS session, reboot your computer and press 
the F8 key on your keyboard when you see the screen message "Starting Windows 95".  

Problem: "Teleport" spell teleports you into a wall.
Solution: If this happens, you will need to restore a previously saved game.

Problem: "Turn Undead" spell works on living things during battle.
Solution: This is a known issue.  The spell only works in adventures at this time.

Problem: You experience a "black" screen or strange colors when playing in full screen 
mode (Direct Draw Enabled).
Solution: This results from an incompatibility between the drivers you have installed on 
your machine and DirectX.  Birthright uses DirectX 2.0.  You can toggle F2 to turn off 
Direct Draw, or you can contact your video card manufacturer and update your display 
driver to a version that supports DirectX 2.0.  To determine whether your driver is 100% 
certified for DirectX, you can run dxsetup.exe from c:\program files\directx\setup ("c" 
being your hard disk) if you have a version of DirectX that is not version 2.0.  If you have 
DirectX 2.0, then you must run dxsetup.exe from the game CD istelf at d:\directx ("d" 
being your CD-ROM drive).  A window will display which drivers are certified for that 
version of DirectX.  Birthright also works well with DirectX 3.0.  Birthright will 
probably not work with DirectX 5.0, because the technology is still too new.  If you have 
troubles running the game with DirectX 5.0, revert back to a previous version, or disable 
Direct Draw.

Problem: You experience periodic "black-outs" after doing certain realm actions.
Solution: Some video cards have a control panel associated with them that enables you to 
adjust the refresh rate for your particular monitor, as well as some other advanced 
functions.  If you have a card that has this feature, make sure your refresh rate is set to 60 
Hz.

Problem: During an Adventure, realtime combat is too slow.
Solution: Because of the higher resolutions used, there is no way to get the combat to 
move any faster. It is recommended that you use the auto-res feature within the options.

Problem: You receive a "CDR 101" or "DOS Error, Read Error" message while playing 
the game.  
Solution: There are several factors that can cause "read" errors of this type.  The most 
common is a dirty or scratched CD.  You should check the CD to make sure that there are 
no smudges, finger prints, scratches or cracks on it.   If you see any smudges on the CD, 
clean it off with a soft cloth and try it again.  If the disk is scratched, it will need to be 
replaced.

If cleaning the CD doesn't help, the problem may lie with the CD ROM drivers.  You 
should make sure that you are using a recent version of MSCDEX in your 
AUTOEXEC.BAT.  If you're using DOS 6.0 or higher, use version 2.23 of MSCDEX in 
your C:\DOS directory.  If you're using Windows 95 in DOS Mode, use version 2.25 of 
MSCDEX in the C:\WINDOWS\SYSTEM directory.  You should also check with the 
CD ROM drive manufacturer to make sure that you have the latest version of their CD 
drivers.  Outdated or incompatible CD drivers can cause this type of problem.  

If you need to replace your disks or CD, replacement is FREE for the first 90 days of 
product ownership.  After 90 days there is a $10.00 handling fee per program.  For the 
fastest service, simply mail Disk #1 or the CD to us along with a copy of your sales 
receipt dated within 90 days or the $10.00 handling fee, and a note detailing your 
computer hardware and the problem that is occurring.  Please include your full name, 
mailing address, and daytime telephone number so we can contact you if necessary.  We 
will then send a complete replacement set of disks to you.  The address is: CUC Software 
Fulfillment, 4100 West 190th Street, Torrance, California 90504.

NOTE: If you do not see your specific problem listed above, these standard 
troubleshooting procedures correct most problems running BIRTHRIGHT.

Step 1 - Run the program from a minimal boot disk.  
A boot disk is a tool that can be used to resolve most conflicts.  Boot disks will free up 
more system resources and memory for your games.  The boot disk also creates an 
environment that is "cleaner" or free of extra TSR and utilities that can sometimes cause 
conflicts.  Boot disk instructions are included in Sections 7 and 8 of this document.

Step 2 - Check for corrupted files.
Run CHKDSK /F or SCANDISK to detect and correct any hard drive errors and 
corrupted files.  If you find any errors such as cross-linked or truncated files or lost 
allocation units, correct them, then delete and reinstall the game.

Step 3 - Check for sound card conflicts.  (DOS version)
Many lockups in games can be traced to sound card configuration.  To determine if you 
have a sound card lockup, run the INSTALL program and check the current setting for 
"AUDIO".  playing the game.  See your sound card's documentation for help resolving 
sound card conflicts.

Step 4 - Reinstall the game in a clean boot environment.
Lockups and other technical problems can be caused by corrupted game files.  No 
program will run correctly if the data or executable files are corrupted.  These corruptions 
will occur during the installation of the game and are usually due to conflicts with TSR's 
or other utilities running in DOS during the installation.  Reinstalling the game in the 
same DOS environment will usually result in the same corrupted data.  You should install 
the game in a "clean" boot environment.

Step 5 - Create a clean Windows 95 environment (Windows 95 version)
Make sure that all screen savers, virus scans, and sound-related Windows 95 programs 
(IconHear It, Wired for Sound, etc.) are disabled before starting the game.  In addition, if 
you are using an alternate Windows 95 desktop like Norton Desktop or PCTools, use the 
default Windows 95 desktop instead.  Use ALT-CTRL-DEL to pull up the "Close 
Program List" and close everything but Explorer and Systray.  Now try running 
BIRTHRIGHT.

Step 6 - Verify free Hard Drive Space (Windows 95 Version)
Windows 95 uses free hard drive space to make virtual memory as it needs it.  Sierra 
Recommends keeping at least 20-30 MB of hard drive space free to ensure that Windows 
95 has enough space to make virtual memory.

Step 7 - Check your drivers! 
Outdated or incompatible video or sound drivers can also cause lockups and errors in 
Windows 95.  Sierra recommends you check with your sound and video card 
manufacturers to make sure you have the latest versions of these drivers.  Some 
manufacturers update their drivers several times a year, so it's easy to get behind.


SECTION 5 - MEMORY/SPEED TROUBLESHOOTING

If you are having difficulties freeing up sufficient memory to play BIRTHRIGHT or are 
experiencing problems with choppy video playback, try the following steps:

Make a Boot Disk: 
A boot disk is a tool that can be used to resolve most conflicts.  Boot disks will free up 
more system resources and memory for your games.  The boot disk also creates an 
environment that is "cleaner" or free of extra TSR and utilities that can sometimes cause 
conflicts.  Boot disk instructions are included in Sections 7 and 8 of this document.

NOTE: Many systems equipped with large IDE hard drives have special procedures that 
must be followed to boot from a boot disk.  Two common examples are holding the 
<Shift> key while pressing the Reset button or pressing the <Spacebar> after rebooting.  
If your system has difficulties reading the boot disk, check your system documentation 
for the correct procedure to boot from a boot disk in the A: drive.

Play the Game in DOS: 
The Windows 95 operating system takes up resources above and beyond those of DOS.  
To free up the most resources for the game, try running the game in DOS instead.  If 
you're playing in Windows 95, restart in DOS mode.  Place the first CD in the drive, 
change to that drive by typing the drive letter of the CD ROM followed by a " : " (colon) 
and pressing <Enter>.  From the resulting prompt, type INSTALL, press <Enter> and 
follow the on-screen prompts.


SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

DOS SOUND CARD CONFIGURATION:
In DOS, the best sound card settings for a Soundblaster compatible card are I/O 220, 
DMA 1 and IRQ 5 or 7.  If you're using a Pro Audio card, the best settings are I/O 220, 
DMA 3 and IRQ 5 for the Pro Audio portion of the card, set the Soundblaster portion of 
the card to DMA 1 and IRQ 7.  Make sure that the Soundblaster and ProAudio portions 
do not share the same DMA! Settings outside these parameters can cause lockups and/or 
choppy, repeating or garbled speech.   Most sound cards have test utilities that will tell 
you what settings you are using.  Check your sound card documentation for more 
information.

DOS SOUND ISSUES:
Problem: Choppy, repeating or garbled speech.
Solution: This is caused by non-standard sound card settings or a conflict between the 
sound card and another piece of hardware on your computer.  See "DOS Sound Card 
Configuration" above for supported settings and refer to your sound card documentation 
for information on resolving hardware conflicts.
Solution #2:  This is also caused by caching the CD ROM drive with Smartdrive, on 
some systems.  Create at boot disk (see Section 7) to disable Smartdrive.
Solution #3:  With Sound Blaster 16 cards, change the high DMA to "use low DMA".  If 
you are playing the game is DOS, create a DOS boot disk, and edit your "set blaster" line 
in your autoexec.bat file on your boot disk so that it contains an "H1", not an "H5".


WINDOWS 95 SOUND CARD CONFIGURATION:
To make sure that your sound card is configured correctly in Windows 95, check the 
Audio settings in the Multimedia section of Control Panel.  The Audio setting defines 
what driver will be used to produce digitized sound (DAC).  Speech and sound effects in 
a game are usually DAC sounds.

AUDIO: SB16 Wave Out

The names of the Audio drivers will vary, depending on your sound card.  However, they 
should be similar to these Soundblaster 16 drivers.  For complete information (including 
driver names and installation instructions) on Windows 95 drivers for your sound card, 
contact your sound card manufacturer.  

WINDOWS 95 SOUND ISSUES:
Problem:  Choppy, bad, static sound or no sound at all.
Explanation:  BIRTHRIGHT uses Microsoft's Direct Sound (DirectX version 2.0) by 
default.  Some sound cards do not support this at this time.  Others may require an update 
of the Sound Card Drivers to function properly.
Solution:  Verify that your sound card drivers are 100% certified for DirectX 2.0.  If they 
are not, then contact the manufacturer of your sound card to obtain updated drivers that 
support DirectX 2.0.
Solution #2:  Optimize your CD-ROM drive by decreasing the amount of RAM dedicated 
to its cache.  To do this, go to your control panel, double-click on System, click on 
Performance, click on File System, and click on CD-ROM.  Change your Supplemental 
Cache Size to Small, click Apply, and click OK all the out.  You must restart your system 
for the new changes to take affect.  Also, make sure you do not have real mode (16 bit) 
drivers installed.  To check for this, go to your control panel, double-click on System, and 
click on Performance.  It should say in the window, "Your system is configured for 
optimal performance."  If it does not, then you need to contact your computer 
manufacturer, or the manufacturer of the specific device, to obtain full 32-bit Windows 
95 drivers for your devices.  Another way to determine whether you have real mode 
drivers installed is to go to your control panel, double-click on System, and click on 
Device Manager.  "View devices by type" should be checked.  If you look under 
"Computer", you should see a "CD-ROM" and "Sound, Video, and Game Controllers" 
section along with some others.  If you do not see these, then you have real mode drivers 
installed.

SECTION 7 - DOS BOOT DISK INSTRUCTIONS

IMPORTANT NOTE: Please read the entire instructions prior to starting at Step 1.  If 
you are playing the Windows 95 version of BIRTHRIGHT, you can skip Step 2.

STEP 1 - FORMATTING THE DISK
To make a boot disk, format a high density diskette in the A: drive.  (It is necessary to 
reformat the disk if it is already formatted.) Formatting the disk with the /S switch will 
transfer the "system files" to the disk and allow the computer to boot up correctly.  The 
disk must be in the A: drive; the computer will not boot from the B: drive.  Type the 
FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error again, the MS-DOS 
FORMAT command may not be on your system, or it may have been renamed.  
Programs such as PC Tools and Norton Disk Utilities sometimes rename the FORMAT 
command to prevent accidental loss of data.  If you are using a program of this type, 
check your documentation to find out how to format a SYSTEM DISK, then proceed to 
Step 2.  

STEP 2 - LOCATING THE MOUSE DRIVER (Skip if playing the Windows 95 version 
of BIRTHRIGHT)
If you are playing a game that uses a mouse, the Microsoft compatible mouse driver must 
be loaded into memory with the boot disk.  There are two kinds of mouse drivers 
available: those that load in the CONFIG.SYS file and those that load in the 
AUTOEXEC.BAT file.  CONFIG.SYS mouse drivers have an extension of .SYS 
(MOUSE.SYS) and 
AUTOEXEC.BAT drivers have either a .COM or .EXE extension (MOUSE.COM, 
MOUSE.EXE).  You must load at least one of these drivers, but it is not necessary to load 
them all.  

If you do not know where the mouse drivers are located on your system, the command 
below should help you locate them.  Type the following at the C:\ prompt:

DIR MOUSE* /S <ENTER>

This command will cause the system to search all subdirectories for a file called 
MOUSE.  If the system locates a MOUSE file, it will display the path where the file is 
located.  For example, if the MOUSE.COM file is located in a C:\MOUSE directory, the 
system will display:

Directory of C:\MOUSE
	MOUSE.SYS		55160 	03-10-92	3:10a
	MOUSE.COM		56408	03-10-03	6:00a

If this procedure does not locate a MOUSE file, your mouse driver may have a different 
name.  Some common names for mouse drivers are IMOUSE, GMOUSE and 
HPMOUSE.  Your should check your mouse documentation for the exact file names and 
how to install them.  

Once you have located the mouse driver, you must copy it to the boot disk.  The 
following example assumes that the mouse drivers are located in the C:\MOUSE 
directory as shown in the step above.  To copy the MOUSE files to the boot disk, type:

COPY C:\MOUSE\MOUSE.* A: <ENTER>

Substitute the appropriate path and file names for your mouse drivers in the command 
above.  After you press ENTER, you should see a message indicating that some files 
were copied.

STEP 3 - LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in the CONFIG.SYS file.  This driver 
must be loaded correctly or you will be unable to access your CD ROM drive.  To make 
sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on 
the hard drive and copy the driver line from there.  At the C:\ prompt, type:

TYPE CONFIG.SYS | MORE

NOTE:	 The | is called a "pipe" command and is created by pressing <SHIFT> 
<BACKSLASH>.

The CONFIG.SYS file will display on the screen.  Look for the line that loads the CD 
ROM device driver.  This line will contain the same "/D:" switch as the MSCDEX line in 
the AUTOEXEC.BAT file.  Using the MSCDEX example above, you would be looking 
for a line containing "/D:MSCD001".  The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those listed above.  
Carefully write down the line for use in your boot disk.  Leave out the "/L:" information, 
if any, and the "HIGH" in "DEVICEHIGH".  Your CD ROM device line should appear 
as follows:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

NOTE: If you have a SCSI CD ROM drive, there may be an additional driver in your 
CONFIG.SYS that must be loaded for the CD ROM device drivers to load correctly.  
Check your CD drive documentation for more information.  

STEP 4 - LOCATING THE MSCDEX CD ROM EXTENSION
In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM drive 
requires MSCDEX, the Microsoft extension for CD ROM drives.  If this extension is not 
loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD ROM 
drive.  To make sure that MSCDEX loads correctly on the boot disk, look at the 
AUTOEXEC.BAT on the hard drive and copy the MSCDEX line from there.  At the C:\ 
prompt, type:

TYPE AUTOEXEC.BAT | MORE <ENTER>

The AUTOEXEC.BAT file will display on the screen.  Look for the line that loads the 
MSCDEX extension.  It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001
C:\WINDOWS\SYSTEM\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above.  
Carefully write down the line for use in your boot disk.  Leave out the "/L:" information, 
if any and the "LH" at the beginning of the line.  For example, any of the above lines will 
appear on your boot disk as follows:

C:\DOS\MSCDEX /D:MSCD001

STEP 5 - LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded in the 
AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that require these drivers or 
initialization routines are the Soundblaster 16, MAD16 and the Aria 16.

At the end of this document, you will find a section labeled "Sound Cards".  These tables 
contain the sound card lines for many common sound cards.  Check to see if your sound 
card is on the list.  If it is, then you will need to add the appropriate lines to the 
AUTOEXEC.BAT and/or CONFIG.SYS on your boot disk.  If your sound card is not on 
the list, you should check your documentation for information on what needs to load in 
the AUTOEXEC.BAT and CONFIG.SYS.  

STEP 6 - CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the following at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor.  Enter the following 
lines:

DEVICE=C:\DOS\HIMEM.SYS 
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

If you're using MOUSE.SYS to load your mouse, add the following line:

DEVICE=A:\MOUSE.SYS 

Add the CD ROM device driver as you wrote it down in the "Locating the CD ROM 
Device Driver" section.  The device driver should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the "Sound Cards" section 
now.  The following example lines are for the Soundblaster 16:

DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICE=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by pressing <ALT>, <F>, 
then <X>.

STEP 7 - CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the following at a DOS 
prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS Editor.  Enter the following 
lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\DOS;C:\SIERRA 

If you are using the MOUSE.COM or MOUSE.EXE file to load your mouse, add the 
appropriate line:

A:\MOUSE.COM

Add the MSCDEX line as you write it down in the "Locating the MSCDEX CD ROM 
Extension" section.  For example:

C:\DOS\MSCDEX /D:MSCD001 

If you need to run any sound card initialization programs or load any drivers, copy them 
from the "Sound Cards" section now.  The following example lines are for the 
Soundblaster 16:

SET BLASTER=A220 I5 D1 H5 T6 
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E 
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 
C:\SB16\DIAGNOSE /S 

Add a MS DOS SmartDrive disk cache to enhance performance of the videos in the 
game.  If you have an 8 MB system, type the following line:

C:\DOS\SMARTDRV /512

If you have 12 or more MB of RAM, use the following line instead:

C:\DOS\SMARTDRV /2048

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by pressing <ALT>, <F>, 
then <X>.

STEP 8 - REBOOT THE SYSTEM AND START THE GAME
Reboot your system by pressing the <RESET> button on your computer or by using the 
<CTRL-ALT-DEL> key combination on your keyboard.  Once you get to a DOS prompt, 
follow the instructions in the game manual to begin.  

Note: If your system does not seem to recognize the boot disk, check your system 
documentation to insure that your computer does not use a hard disk manager that 
requires a special procedure to boot from a floppy disk.


SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS

STEP 1: FORMATTING THE DISK
Place a high-density diskette that you do not have any information on in your A: drive.   
Then, open My Computer from the desktop and highlight the icon for Drive A:.   Right-
click on the icon and choose Format.   In the resulting dialog box, make sure that checks 
are in the boxes for "Full" and "Copy System Files".   Click on OK to start the process.

STEP 2: COPYING THE MSDOS.SYS FILE
While still in My Computer, double-click on the icon for the C: drive to open it.   Look 
for the file called MSDOS.SYS in the list of files.   If you cannot find it, click on the 
View menu, choose Options and then the View tab.   Make sure that "Show all files" is 
checked and that "Hide MS DOS file extensions." is NOT checked.   Once you've 
found the file, right-click on it and choose Send To 3 « Floppy (A).   You will be 
prompted to replace an existing file - click on OK.   

NOTE:  Try your boot disk at this point by going to the Start menu and choosing 
Shutdown and Restart the Computer with the disk in your A: drive.   If your computer has 
Windows '95 drivers for all of your hardware, it should work fine.   If you have problems 
with sound reproduction, CD ROM access or any other computer functions, continue this 
process.

STEP 3: CREATE A CLEAN WINDOWS 95 ENVIRONMENT
Make sure there are not any non-essential tasks running before starting the game.   Press 
<Ctrl-Alt-Del> to bring up a Close Windows 95 dialog box.   Explorer is mandatory.   
For all other items, highlight them and click on End Task.   Repeat the process until all 
non-essential tasks are disabled.   Now try using your product.


SECTION 9 - OBTAINING A SIERRA PATCH DISK

There is a patch on our web site, at http://www.sierra.com, that will fix most of the 
technical issues in the game.  From the home page, go to Support, then Patches and 
Utilities, and scroll down until you find the Birthright patch.  Click on the name of the 
patch to download it.  (Note that the DOS and Windows '95 versions of the game each 
have separate versions; make sure to get the correct one for your installation.)  Download 
it to an empty folder on your Windows desktop.  Once the patch is downloaded to the 
folder, then go into the folder, and double click on the file to expand it out.  There will be 
a Readme.txt file that will have instructions on how to install the patch.  Follow the 
instructions step-by-step, and the patch should install successfully.

SECTION 10 - CONTACTING SIERRA FOR FURTHER ASSISTANCE 

Sierra On-Line has a full library of help documents available electronically.  You can 
download them from Sierra's home page on the World Wide Web at 
http://www.sierra.com by following the on-screen information.

Other options include leaving a message for Sierra's technical support staff at the web 
site above by accessing the technical support message boards, or e-mailing to Error! 
Reference source not found. with a complete description of the game, your system, and 
the problem you are experiencing.

You can also receive your document via our automated faxback service.  Call (425) 644-
4343, choose to use the automated technical support system and follow the voice 
instructions provided.  You will be faxed a catalog of all of the documents that we have 
to offer and you will then be able to get the documents you need.  If you prefer, you can 
also fax us at (425) 644-7697 with your document request.

Additionally, a Sierra Technical Support, Support Request Form has been enclosed in 
case you wish to contact us via fax or U.S. mail.  Simply fill it out and return it to us.  
Our fax number is (425) 644-7697 and our mailing address is:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

For phone assistance, you can reach Sierra Technical Support at (425) 644-4343 between 
8:00 am and 4:45 pm, Monday through Friday.  Please have the game installed and be at 
your system when you call.

If you are in Europe, please contact our office in England. The Customer Support number 
is (0118) 920-9111, between 
9:00 am and 5:00 pm, Monday through Friday.   The fax number is (0118) 987-5603.  
Customer Service can also be reached at the following address:

Sierra On-Line Limited
2 Beacontree Plaza
Gillette Way
Reading, Berkeshire
RG2 OBS United Kingdom



