Phantasmagoria
Troubleshooting Guide
revised 12/13/95


The following information should help you solve the problem you are 
experiencing with Phantasmagoria. Sierra Technical Support provides this 
documentation as a reference to Sierra customers using Sierra software 
products.  Sierra Technical Support makes reasonable efforts to ensure 
that the information contained in this documentation is accurate.  
However, Sierra makes no warranty, either express or implied, as to the 
accuracy, effectiveness, or completeness of the information contained in 
this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE 
THAT THE INFORMATION HEREIN WILL WORK WITH ANY OR 
ALL COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY 
LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR 
THE USE OF THE INFORMATION HEREIN, INCLUDING ANY 
AND ALL DAMAGE TO OR LOST USE OF COMPUTER 
HARDWARE OR SOFTWARE PRODUCTS, LOSS OF 
WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY 
THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR 
ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, 
DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF 
LIABILITY OR CREATE ANY NEW WARRANTIES.  IN NO CASE 
SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE 
OF THE SIERRA SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON SETUP AND INSTALLATION PROBLEMS
SECTION 4 - PHANTASMAGORIA COMMON PROBLEMS
SECTION 5 - SOUND ISSUES
SECTION 6 - MEMORY/SPEED TROUBLESHOOTING
SECTION 7 - TROUBLESHOOTING STEPS
SECTION 8 - DOS AND WINDOWS 3.1 BOOT DISK INSTRUCTIONS
SECTION 9 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 10 - OBTAINING A SIERRA PATCH DISK
SECTION 11 - IF YOU STILL HAVE PROBLEMS...
SECTION 12 - SOUND CARD DRIVER INFORMATION


SECTION 1 - HARDWARE REQUIREMENTS


REQUIRED
486/25 (486/66 for Windows)
8 MB RAM
5 MB hard drive space (10 MB compressed)
Double-speed CD ROM drive
Sound card with DAC
Mouse
SVGA (640x480x256 color) graphics

RECOMMENDED FOR BEST PERFORMANCE
Pentium
16 MB RAM
Quad-speed CD ROM drive


SECTION 2 - INSTALLATION PROCEDURES

Note: The following examples assume that you are using hard drive C: 
and CD-ROM drive D:.  If not, substitute all references with the 
appropriate drive letters.

DOS INSTALLATION
Exit Windows completely by closing Program Manager. Place the CD in 
the drive.  Type C: and press <Enter> to make sure that you are logged to 
the hard drive.  Then, type CHKDSK and press <Enter>.  If any errors or 
problems are found, type CHKDSK /F and press <Enter> to correct them.  
Also, check the "bytes available on disk" line to insure that you have 
sufficient hard drive space to do the installation.  Please note that you 
should double the hard drive space requirement when installing to drives 
that are compressed with utilities like DriveSpace or Stacker.

Assuming you have sufficient space, type D: and press <Enter> to switch 
to the CD ROM drive.  Then, type INSTALL and press <Enter> to begin 
installation.  Follow the on-screen prompts, making sure to verify that all 
hardware selections are correct for your system.

WINDOWS 3.1 INSTALLATION
Exit Windows completely by closing Program Manager. Place the CD in 
the drive.  Type C: and press <Enter> to make sure that you are logged to 
the hard drive.  Then, type CHKDSK and press <Enter>.  If any errors or 
problems are found, type CHKDSK /F and press <Enter> to fix them.  
Also, check the "bytes available on disk" line to insure that you have 
sufficient hard drive space to do the installation.  Please note that you 
should double the hard drive space requirement when installing to drives 
that are compressed with utilities like DriveSpace or Stacker.

Assuming that you have sufficient space to proceed, type WIN and press 
<Enter> to restart Windows.  Then, from Program Manager, select <File> 
<Run> D:\SETUP and click on "OK".  From this point, follow the on-
screen prompts.

WINDOWS 95 INSTALLATION
Run SCANDISK from the Start, Programs, Accessories, System Tools 
menu. Allow SCANDISK to correct any errors it finds. Check the "bytes 
available on disk" line to insure that you have sufficient hard drive space 
to do the installation.  Please note that you should double the hard drive 
space requirement when installing to drives that are compressed with 
utilities like DriveSpace or Stacker.

Assuming that you have sufficient space to proceed, insert 
Phantasmagoria Disk 1 into your CD-ROM drive.  After a few seconds, a 
window will automatically appear on your Desktop and ask you if you 
would like to install Phantasmagoria. Choose "Install" and follow the on-
screen instructions.

To play Phantasmagoria in Windows 95 after installation, insert the CD 
in your CD-ROM drive and follow the on-screen instructions.



SECTION 3 - COMMON SETUP AND INSTALLATION PROBLEMS

ALL PLATFORMS
PROBLEM:  You are not given the option to do a minimal or full install.
SOLUTION:  Because Phantasmagoria is a multi-CD game, there is only one 
installation size.  All of the game's executable and configuration files are 
copied to the hard drive and the animations and sounds play from the 
CD's.

PROBLEM:  When installing the game, you receive the message "Error 
reading drive D".  Message will vary depending on what drive you are 
installing from.
SOLUTION: There are several factors that can cause a "read" error of this 
type. The most common is a dirty or scratched CD.  You should check the 
CD to make sure that there are no smudges, fingerprints, scratches or 
cracks on it.   If you see any smudges on the CD, clean it off with a soft 
cloth and try it again.  If the disk is scratched, it will need to be replaced.

If cleaning the CD doesn't help, the problem may lie with the CD ROM 
drivers.  You should make sure that you are using a recent version of 
MSCDEX in your AUTOEXEC.BAT.  If you're using DOS 6.0 or 
higher, use version 2.23 of MSCDEX in your C:\DOS directory.  If 
you're using Windows 95, use version 2.95 of MSCDEX in the 
C:\WINDOWS\SYSTEM directory. You should also check with the CD 
ROM drive manufacturer to make sure that you have the latest version of 
their CD drivers.  Outdated or incompatible CD drivers can cause this 
type of problem.  

If you need to replace your disks or CD, replacement is FREE for the first 
90 days of product ownership.  After 90 days there is a $10.00 handling 
fee per program.  For the fastest service, simply mail Disk #1 or the CD 
to us along with a copy of your sales receipt dated within 90 days or the 
$10.00 handling fee, and a note detailing your computer hardware and the 
problem that is occurring.  Please include your full name, mailing address, 
and daytime telephone number so we can contact you if necessary. We 
will then send a complete replacement set of disks to you.  The address is:  
Sierra On-Line Customer Service, PO Box 485, Coarsegold CA  93614-
0485.


DOS
PROBLEM:  After typing INSTALL, a row of dots goes across the screen 
and stops.  The computer is locked up with this row of dots appearing on 
the screen.  (DOS installation). 
SOLUTION:  The dots indicate the hardware detection portion of the 
installation program.  You can bypass the hardware detection (and 
therefore the lockup) by typing INSTALL /F /M.


WINDOWS 3.1
PROBLEM:  Your computer fails the Display test under the Windows setup; 
you get a message saying "Your video display supports 16 colors...", or 
"Phantasmagoria requires a 256 color video driver".  (Windows 
installation.)
SOLUTION:  Sierra's Windows games require that Windows is running in 
256 or better color mode.  Using more or less colors will cause errors.  
Even though your monitor and video card may be capable of displaying 
256 colors, Windows may not be set up to use this resolution.  To check, 
double-click on Windows Setup in the Main program group.  If the 
Display line reads "VGA" or "16 color," you will need to change to a 
driver that supports 256 colors.  "VGA" is a default Windows video 
driver that only supports 16 colors and will not work with Sierra's 
Windows games.

If you've never changed or updated video drivers in Windows, contact the 
video card manufacturer, refer to the video card manual, or ask a 
technically inclined friend to walk you through  this.  We have included 
Microsoft's generic 256 color driver for Windows on the Phantasmagoria 
CD #1 in the \SVGA directory.  For more information, refer to 
Microsoft's README.TXT file in the \SVGA directory. To change video 
drivers, in the Main group in Program Manager, double- click on 
Windows Setup icon, then pull down the Options menu, then select 
Change System Settings. Open the Display pulldown box to see the list of 
video drivers that are currently available.  Choose "Other Display".  You 
may be asked to insert your original Windows disks during this process.  
Do not copy the files in the \SVGA directory into your Windows 
directory.  The Super VGA 256 color drivers in the \SVGA directory are 
the copyright of Microsoft. These drivers do not work perfectly with every 
video card.  If they do not work with your card, contact the video card 
manufacturer to obtain their latest Windows video drivers. 

Warning: Be cautious when changing video drivers!  If you choose one 
that is not designed for your particular video card, Windows will not 
display properly.  If this occurs, change to your Windows directory, type 
SETUP, and choose the "VGA" driver again.  You should contact your 
video card manufacturer for the correct driver.  For complete information, 
consult your video card documentation.

PROBLEM:  Your Mitsumi double-speed CD ROM drive does not pass the 
hardware test. 
SOLUTION:  Mitsumi double-speed CD ROM drives have two different 
software drivers available to use with them: a direct memory access 
(DMA) driver called MTMCDAE.SYS and a non-DMA driver called 
MTMCDAS.SYS.  The MTMCDAE.SYS driver is faster, but can prove 
to be incompatible with some software; this is the case with 
Phantasmagoria.  The solution is to load the MTMCDAS.SYS driver 
when you want to play the game.  The simplest way to do this is to make a 
boot disk for the game and modify the CONFIG.SYS file on it so the 
MTMCDAS.SYS driver loads.  This driver should be in the same 
directory as MTMCDAE.SYS.  If not, you'll need to re-run the 
installation program for your CD ROM drivers.  See the attached boot 
disk instructions for additional assistance.

PROBLEM:  "Setup was unable to add an item for Phantasmagoria to a 
program group" message when installing the game.  Phantasmagoria icon 
not created during game installation. 
SOLUTION #1: You may have run out of hard drive space. Free up more 
hard drive space and try again.  See Section 1 for hard drive space 
requirements. 
SOLUTION #2:  This can be caused by an alternate Windows desktop, like 
PC Tools, Norton Desktop or Packard Bell Navigator.  You must disable 
your alternate desktop before installing the game.  One quick way to do 
this is to type "WIN PROGMAN" to start Windows to use Program 
Manager rather than the alternate desktop shell.  When you are back in 
Windows, reinstall the game.  The icons will be created in the Sierra 
group in Program Manager.  The next time you go into Windows, the 
alternate desktop will display. Tip For PC Tools: Once you finish 
installing the game, click on FILE, then IMPORT.  Import the Sierra 
group so all the game icons will appear in PC Tools.  To restart Windows 
using your normal desktop, exit Windows and reboot the computer.  The 
next time you go into Windows, the alternate desktop will display.   
PLEASE NOTE:  Phantasmagoria has not been tested under any alternate 
desktop environment, therefore Sierra cannot guarantee that the game will 
function properly under these desktops.  If you wish to try, however, here 
are the game icon properties:

Description:		Phantasmagoria
Command Line:		C:\SIERRA\SCARY\SIERRAW.EXE
Working Directory:	D:\
Shortcut Key:       None


WINDOWS 95
PROBLEM:  Your computer fails the Sound Card test; you cannot hear the 
voice and fanfare in the Wave and MIDI tests. 
SOLUTION:  Your sound card may be incorrectly configured for DAC 
(Audio) or your sound card drivers may not be properly installed or 
configured for Windows 95. Make sure your speakers are turned on and 
run the Windows mixer program for your sound card so you can increase 
its volume levels for MIDI (music) and DAC (Audio). You should consult 
your sound card documentation or the manufacturer for information 
regarding the correct configuration of your sound card in Windows 95.  

PROBLEM:  Your computer fails the Display test because you are not 
running in 256 colors,  or your video card does not meet the Pixels-per-
second second Speed requirement for the game. 
SOLUTION:  First make sure you are running Windows in 256 colors. Even 
though your monitor and video card may be capable of displaying 256 
colors, Windows may not be set up to use this resolution.  Click on the 
Start button, select Settings, then Control Panel. Double-click the 
Display icon. You will see four tabs: Background, Screen Saver, 
Appearance, and Settings. Click on Settings. In the box under Color 
Palette, it should say 256 Color. If it does not, click on the down arrow 
next to the window to view a list of choices, and select the one that says 
256 Color.  You will also notice a slider bar under Desktop Area for 
adjusting resolution from 640 by 480 pixels (the lowest setting) upwards. 
If your video card failed the initial speed test, try adjusting the resolution 
to 640 by 480 pixels. This will decrease the screen resolution but may 
improve the speed of your video card. 

PROBLEM:  Your computer fails the Memory test; you get a message 
stating you do not have enough memory to run Phantasmagoria. 
SOLUTION:  Phantasmagoria requires a computer with a minimum of  8 MB 
(8192k) of RAM to run. To free up memory in Windows 95, close any 
and all Windows programs (including screen savers, wallpaper, virus 
detection programs, shell programs like Norton Desktop or Packard Bell 
Navigator, etc.) that may be running. On your Taskbar, right-click on the 
program tab for the program you wish to shut down, and select Close. 
Then run the Setup test program again. If your system still fails the test, 
consult the boot disk instructions at the end of this document and create a 
Windows 95 boot disk for your system. Then boot up with the boot disk, 
disable any and all other Windows programs, and start the Setup/Install 
program again. These steps should give you enough memory to run the 
program.



SECTION 4 - PHANTASMAGORIA COMMON PROBLEMS

PLEASE NOTE:  Unless otherwise stated, the following issues occur in 
both the DOS and Windows versions of Phantasmagoria.

PROBLEM:  When starting the game, you get the error message "You need 
XXXXXX bytes more memory to run this application."
SOLUTION:  This problem can be solved by freeing up more memory 
resources for the game.  See Section 6 - Memory Troubleshooting for help 
with this process.

PROBLEM:  The censor option does not work.
SOLUTION:  There is no default password, so Phantasmagoria defaults to 
uncensored mode.  If you wish to censor the
game's more intense moments, open the game's Control Panel and turn on 
the censor option.  You will
Then be asked to make up a new password.  This password will allow you 
to return the game to
uncensored mode if you wish.  If you lose or forget this password, you 
will have to delete and reinstall the game in order to restore the 
uncensored mode!

PROBLEM:  Choppy video playback in the game's movie sequences.
SOLUTION:  This typically occurs when the game does not have enough 
memory resources available for its use.  See Section 6 - Memory 
Troubleshooting for help in freeing up memory for the game.

PROBLEM:  Choppy or distorted sound in the game.
SOLUTION:  This typically occurs when the game does not have enough 
memory resources available for its use.  See Section 6 - Memory 
Troubleshooting for help in freeing up memory for the game.

PROBLEM:  The message "Out of movable memory: XXXXXX bytes 
requested." occurs when playing the game.
SOLUTION:  This typically occurs when the game does not have enough 
memory resources available for its use.  See Section 6 - Memory 
Troubleshoorting for help in freeing up memory for the game.  Also, if the 
error is reproducible, save your game shortly before it occurs, exit 
Phantasmagoria entirely and shut down your system.  Then restart and 
restore your saved game.   If the error still persists, try starting a new 
game in the same chapter where the error is occurring.

PROBLEM:  In Chapter 7, the Hintkeeper quits talking.
SOLUTION:  Due to the timing of the video sequences in Chapter 7, the 
programmers were unable to incorporate audio hints.  Instead, the hints 
are printed in white text above the icons of the Control Panel.

PROBLEM:  In Chapter 7, the cursor  does not turn red over hot spots.
SOLUTION: Due to the timing of the video sequences in Chapter 7, the 
programmers were unable to incorporate the red cursor into the interface. 
This should not pose an excessive game-play problem.  Try clicking on 
different places on the screen to manipulate different objects.  Remember, 
if you do get stuck, you have the Hintkeeper available to lend assistance!

PROBLEM:  When starting the game, you get the error message "Cannot 
load resource 999.pal". (DOS version)
SOLUTION:  A likely cause of this is improper CD ROM reading.  First, 
make sure that the proper CD is loaded into the drive and that the busy 
light has gone off to signify that it has initialized.  If it has, remove the 
CD and inspect the shiny surface for damage or smudging.  If the CD 
needs cleaning, you can do so with a soft, lint-free cloth.  Do not use any 
cleaners!

If the problem persists and you are using a boot disk, check to make sure 
that the CD ROM drivers properly load with it.  To do this, bring up 
Windows File Manager or Explorer and try to access a directory listing 
from your CD ROM drive.  If you cannot, the boot disk will need to have 
the CD ROM driver lines manually added.  See the attached boot disk 
instructions for assistance.

PROBLEM:  When instructed to switch CD's and press <Enter>, you get a 
"DOS Error - Read Error" message.  You may or may not have the 
opportunity to retry.
SOLUTION:  When switching CD's, make sure to allow the drive to initialize 
the new CD before hitting <Enter>.  Wait for the busy light on the drive to 
light up and then go dark.  At this point, you should be able to press 
<Enter> without errors.  If problems persist, remove the CD from the 
drive and check the shiny surface for damage or smudging.  If the CD 
needs cleaning, you can do so with a soft, lint-free cloth.  Do not use any 
cleaners!

PROBLEM:  While playing in Windows, you start up the game and get a 
"Waveout Unprepared Header" or "Waveout Open" error message. 
(Windows 3.1)
SOLUTION:  This means that another program is trying to use the sound 
card at the same time as the game.  There are three steps that can be taken 
to alleviate this problem:

First, before playing the game, press <Ctrl-Esc> to bring up a Task List 
window. Before playing the game, Program Manager should be the only 
active task listed.  All other tasks, especially those that use the sound card 
(like IconHearIt, Wired for Sound, screen savers, etc.) should be ended 
before playing.

If this does not solve the problem, run the Boot Disk Maker for the game 
included in the Sierra program group.  This will keep your system from 
loading programs at the DOS level that may be contributing to the 
problem.

If problems still persist, go to the menu bar below Program Manager, 
choose <File> <Run> and type in SYSEDIT to bring up the System 
Configuration Editor.  A window with 4 smaller cascaded windows inside 
of it will appear.  Click on the title bar of the one that says 
"C:\WINDOWS\WIN.INI" to bring it to the forefront.  In the first 10 
lines or so, look for two specific lines that begin with "load=" and "run=".  
When you find them, place a semi-colon (" ; ") in the leftmost spot of each 
line.  Then, go to the tool bar and click on <File> <Save>.  Now, exit 
Windows and restart to disable the programs loading on those two lines.  
Please note that any utilities that may be loading on those lines will be 
disabled until you run SYSEDIT again and simply remove the semi-
colons.

NOTE:  Improperly altering Windows configuration files can disable 
Windows.  If this should happen to you, don't worry; you can recover 
easily.  Simply type the following commands from any DOS prompt, 
pressing <Enter> after typing in each line.  Do not type in the information 
in parentheses!  (These lines assume that Windows is installed to the 
directory C:\WINDOWS.  Make any necessary adjustments.)

C:  (This should bring you to a prompt on the C: drive.)
CD \WINDOWS  (This will bring you to a prompt in the Windows directory.)
REN WIN.INI WIN.XXX  (Renames your corrupted WIN.INI file.)
REN WIN.SYD WIN.INI  (Restores WIN.SYD, a snapshot of the file 
before it was edited, to the original WIN.INI.)


PROBLEM:  When starting the game in Windows 3.1, you get the error 
messages "Windows Title Not Found" and "Cannot Find SIERRA.ERR".
SOLUTION:  A likely cause of this is improper CD ROM reading.  First, 
make sure that the proper CD is loaded into the drive and that the busy 
light has gone off to signify that it has initialized.  If it has, remove the 
CD and inspect the shiny surface for damage or smudging.  If the CD 
needs cleaning, you can do so with a soft, lint-free cloth.  Do not use any 
cleaners!

If the problem persists and you are using a boot disk, check to make sure 
that the CD ROM drivers properly load with it.  To do this, bring up 
Windows File Manager and try to access a directory listing from your CD 
ROM drive.  If you cannot, the boot disk will need to have the CD ROM 
driver lines manually added.  See the attached boot disk instructions for 
assistance.

PROBLEM: "General Protection Fault caused by GROWSTUB in 
POINTER.DLL" when game starts. (Windows 3.1)
SOLUTION:   This is caused by a Microsoft mouse driver version 9.01 
GROWSTUB component.  One of the three suggestions should correct the 
problem:
1. Remove POINTER.EXE from the load= line in the file WIN.INI and 
then restart Windows.
2. Download the file HD1061.EXE from the Microsoft BBS at (206) 936-
6735.  This file is self-extracting.  Run "HD1061" and follow the 
instructions in the newly created README.TXT file.
3. Upgrade to the Microsoft Mouse IntelliPoint software version 1.0.  For 
information about obtaining this upgrade, call the Microsoft Sales 
Information Center at (800) 426-9400. There is a charge for this upgrade.

PROBLEM:  While playing in Windows on a Compaq computer, you get a 
General Protection Fault in module ES688WIN.DRV. (Windows 3.1)
SOLUTION:  Play the game in DOS, as this problem will occur only in 
Windows.

PROBLEM: "General Protection Fault in Module ... " The module name will 
vary. (Windows 3.1)
SOLUTION:  A General Protection Fault (GPF) in a module other than 
POINTER.DLL or ES688WIN.DRV is usually caused by a memory 
conflict.  Make sure that there are no other Windows programs running; 
disable all screen savers, virus scans, etc.

If you are using an alternate Windows desktop (PC Tools, Dashboard, 
Packard Bell Navigator, etc.), use plain Program Manager instead.   One 
quick way to do this is to type "WIN PROGMAN" to start Windows 
using the regular Program Manager rather than the alternate desktop shell. 
If you have sound-related Windows programs installed (IconHearIt, 
SoundBits, etc.), make sure they are disabled before starting the game.

Old and outdated Video and Sound drivers may be at fault.  Please refer 
to the SUPPORT button displayed when the game's SETUP.EXE is run in 
Windows for more information how to upgrade your Windows drivers.  
Look under SUPPORT - CONTENTS - CONTACT INFORMATION.

A Windows boot disk also helps with GPFs.  Instructions for creating a 
boot disk are at the end of this document.  GPFs can also be caused by 
outdated or incompatible sound or video drivers.  If the above steps do not 
solve the GPF for you, contact your video and sound card manufacturers 
to obtain the latest versions of their Windows drivers.

PROBLEM: While playing Phantasmagoria in Windows 95, you receive a 
message saying "This program has performed an illegal operation...".
SOLUTION: An "Illegal Operation" in Windows 95 is similar to a General 
Protection Fault in Windows 3.1 and occurs for the same reasons. 
Therefore, the solutions are similar as well. First, make sure that you are 
not running any Windows programs other than the game. Programs like 
screen savers and virus detection programs should be disabled. If you are 
using an alternate Windows desktop (PC Tools, Dashboard, Packard Bell 
Navigator, etc.), use the default Windows 95 desktop instead. If you have 
sound-related Windows programs installed (IconHearIt, SoundBits, etc.), 
make sure they are disabled before starting the game. 

Old and outdated Video and Sound drivers can also cause this type of 
error. Please refer to the SUPPORT button displayed when the game's 
SETUP.EXE is run in Windows for more information how to upgrade 
your Windows drivers.  Look under SUPPORT - CONTENTS - 
CONTACT INFORMATION. 

You should also make sure that you are running Windows 256 colors. 
Running in less or more colors can cause errors of this type. (Consult the 
steps given for changing display settings in Section 2 - Common 
Installation PROBLEMs.)

Windows 95 allows you to disable some video acceleration. This often 
helps with Illegal Operation errors. To do this, 
click on Start, then Settings, Control Panel. Double-click the System 
icon, choose Performance, then Graphics. You should see a slider bar 
labeled Hardware Acceleration. Lower the bar a notch (slide it to the left), 
then restart Windows when you are prompted and run the game again. 
Continue doing this until you cannot lower the bar any more or the 
problem is corrected. If this corrects the problem, you should contact your 
video card manufacturer to obtain updated video drivers.

You can also free up memory by lowering your CD ROM Supplemental 
Cache Size. From Control Panel, click on System, then Performance, 
File System. Click on the tab for CD ROM. Adjust the slider bar for 
Supplemental Cache Size from "Large" to "Small", then click on OK.


SECTION 8 - SOUND ISSUES

DOS 
PROBLEM:  Distortion or choppiness in sound.
SOLUTION:   Proper sound in the DOS version of Phantasmagoria depends 
on proper initialization of the sound card before playing the game.  If you 
are having problems getting proper sound - especially if you're using a 
boot disk - make sure that the sound card is properly being configured on 
boot up.  Check the attached sound card setup information sheet for 
details.  If, after the sound card is properly configured, problems persist 
we recommend running the game in Windows.

PROBLEM:  The music is too loud, you can't hear the speech - or vice 
versa.
SOLUTION:  Access the game's Control Panel - the large letter "P" on the 
game interface.  Here you can access volume controls for  the DAC 
(speech) and MIDI  (music) separately.  If you cannot sufficiently adjust 
these levels to find a proper balance, you'll need to adjust your sound card 
with it's mixer software.  Most sound cards will have a DOS or Windows 
program group with this utility.  If not, see your sound card 
documentation for assistance. 

PROBLEM:  During the game, you receive an "Error 29 - Unable to 
initialize your audio hardware".
SOLUTION:  You need the PHANTPAT patch.  Please see Section 10 - 
Obtaining a Sierra Patch Disk.

PROBLEM:  The sound and/or music cut out randomly during the game.  
This may occur during the movies.
SOLUTION:  You need the PHANTPAT patch.  Please see Section 10 - 
Obtaining a Sierra Patch Disk


WINDOWS 3.1 
PROBLEM:  When playing the game in Windows, the last music note played 
on one screen hangs and carries over to the next screen.
SOLUTION:  This is caused by improper Windows MIDI Mapper setup.  
From the Main program group, go to the Control Panel icon and select the 
MIDI Mapper icon. Click on the Edit radio button to check what 
configuration is loading. 

You'll see a large chart with 16 rows on it and five columns.  The 
rightmost column is headed "Active" and consists of check boxes.  If you 
have a 16-bit or wavetable sound card, like the SoundBlaster 16, Pro 
Audio Spectrum 16, ESS Audio Drive, Mozart or Ensoniq Soundscape, 
only the boxes in rows 1-10 should be checked.  If you have an 8-bit 
sound card like the SoundBlaster Pro or Mediavision Thunderboard, the 
boxes for rows 13-16 should be checked.  In all cases, the numbers in the 
first and second columns  SRC Channel and Dest Channel - should be 
the same on each line.  Finally, the Port Name column should have a name 
in it that mentions "FM" or "Synth" in it.  The Patch Map column should 
show [none] for all rows.   Once the MIDI Mapper is reset, the sound in 
the game should work fine.  If you'd like a more graphical explanation of 
the MIDI Mapper, please refer to the file README.WRI in the root 
directory of CD #1.  This file is specifically made to be viewed with 
Windows Write.

PROBLEM:  When playing in Windows, you aren't hearing all of the music 
in the game.  For example, you crank the player piano and only get 
silence.
SOLUTION:  This is caused by improper MIDI Mapper setup in Windows.  
Please see the solution for the previous problem for troubleshooting 
information.

PROBLEM:  When using a boot disk, an error message displays an 
"Incorrect DMA setting"  message for your Sound Blaster 16 sound card.
SOLUTION:  The boot disk maker will occasionally miss some lines 
necessary to configure the SB16 properly.  Using a text editor, make 
certain that the following lines appear in the files below on the boot disk.  
PLEASE NOTE:  The following lines are for default configuration of the 
Sound Blaster 16 with the latest driver set and may vary with your 
particular system.  Please consult your sound card documentation for 
further information.

	AUTOEXEC.BAT
	SET SOUND=C:\SB16
	SET BLASTER=A220 I5 D1 H1 P300 T6
	SET MIDI=SYNTH:1 MAP:E
	C:\SB16\SB16SET /P /Q
	C:\SB16\DIAGNOSE /S

	CONFIG.SYS
	DEVICEHIGH=C:\SB16\DRV\CTMMSYS.SYS
	DEVICEHIGH=C:\SB16\DRV\CTSB16.SYS /BLASTER:A220 I5 D1 /UNIT:0

PROBLEM:  The music is too loud, you can't hear the speech - or vice 
versa.
SOLUTION:  Access the game's Control Panel - the large letter "P" on the 
game interface.  Here you can access volume controls for  the DAC 
(speech) and MIDI  (music) separately.  If you cannot sufficiently adjust 
these levels to find a proper balance, you'll need to adjust your sound card 
with it's mixer software.  Most sound cards will have a Windows program 
group with this utility.  If not, see your sound card documentation for 
assistance. 


WINDOWS 95
To make sure that your sound card is configured correctly in 
Windows 95, check the Audio and MIDI settings in the Multimedia 
section of Control Panel.  The Audio setting defines what driver will 
be used to produce digitized sound (DAC). Speech and sound effects 
in a game are usually DAC sounds. The MIDI setting indicates what 
driver is being used for music playback. The following examples are 
for the SoundBlaster 16:

AUDIO: SB16 Wave Out
MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis

The names of the Audio and MIDI drivers will vary, depending on 
your sound card. However, they should be similar to these 
SoundBlaster 16 drivers. For complete information (including driver 
names and installation instructions) on Windows 95 drivers for your 
sound card, contact your sound card manufacturer. 

PROBLEM:  You hear no sound during the game
SOLUTION:  This usually occurs when your sound card's Windows 95 
drivers are not installed correctly. See the above paragraphs for 
information on checking your Windows 95 sound card drivers.

SECTION 6 - MEMORY/SPEED TROUBLESHOOTING

If you are having difficulties freeing up sufficient memory to play 
Phantasmagoria or are experiencing problems with choppy video 
playback, try the following steps:

Make a Boot Disk:  A boot disk will allow you to start your system with 
only the minimal memory-resident programs necessary to run and with a 
memory configuration optimal to the game.  To make a boot disk, simply 
place a new, high-density diskette in your A: drive and either double-click 
on the Boot Disk Maker icon in the Sierra Windows program group or run 
the game's DOS INSTALL program and choose the "Make bootable 
floppy disk." option then follow the on-screen prompts.  If, for any reason, 
the game will not make you a proper boot disk, consult the appropriate 
manual boot disk creation instructions in Sections 8 and 9.  Please note:  
Many systems equipped with large IDE hard drives have special 
procedures that must be followed to boot from a boot disk.  Two common 
examples are holding the <Shift> key while pressing the Reset button or 
pressing the <Spacebar> after rebooting.  If your system has difficulties 
reading the boot disk, check your system documentation for the correct 
procedure to boot from a boot disk in the A: drive.

Close Other Memory-Resident Programs:  If playing in Windows, try 
to free up as many resources as possible. If you have Windows 3.11, start 
Windows from your DOS prompt with the command WIN /N.  This will 
disable the built-in network drivers that Win 3.11 loads.  You should also 
make sure to close any other memory-resident programs before playing 
Phantasmagoria.  If you are using an alternate Windows desktop shell, 
like PC Desktop, Norton Desktop or Tabworks, try disabling in to free up 
more resources to the game.  

Make Virtual Memory Adjustments:  If playing in Windows 3.11 or 
Windows for Workgroups, disable 32-bit file access as it by default takes 
up at least 2 MB of RAM.  To do this, double click on the 386 Enhanced 
icon in Control Panel. When the dialog box pops up, click on the Virtual 
Memory button and then the Change button.  If the 32-bit file access box 
has an "X" in it, remove it.  If you are using Windows 3.1, you will see a 
32-bit disk access option.  Do not disable this option.  For these versions 
of Windows, make sure that you are using a permanent Windows swap 
file of about 8-9 MB.  You can make these changes in the "New Settings" 
section of the Virtual Memory screen. In Windows 95, make sure that 
virtual memory is enabled and that the virtual memory settings are being 
handled by Windows.

Play the Game in DOS:  The Windows operating system  takes up 
resources above and beyond those of DOS.  To free up the most resources 
for the game, try running the game in DOS instead.  If you're using 
Windows 3.1, exit Windows. If you're playing in Windows 95, restart in 
DOS mode. Place the first Phantasmagoria CD in the drive, change to that 
drive by typing the drive letter of the CD ROM followed by a  " :  " 
(colon) and pressing <Enter>.  From the resulting prompt, type 
INSTALL, press <Enter> and follow the on-screen prompts.

Reduce the Game Window:  Graphics are an extremely memory-
intensive operation.  To free up memory, and make the game run more 
smoothly, access the game's Control Panel - the large letter "P" in the 
center of the game's interface - and make the following change.  Reduce 
the game window from full screen to half-screen.  The game videos will 
play in a smaller window, but should be much more smooth.


SECTION 7 - TROUBLESHOOTING STEPS

If you do not see your specific problem listed above, these standard 
troubleshooting procedures correct most problems running 
Phantasmagoria. 

Step 1 - Run the program from a minimal boot disk.  (DOS and 
Windows versions)
A boot disk is a tool that can be used to resolve most conflicts.  Boot disks 
will free up more system resources and memory for your games.  The boot 
disk also creates an environment that is "cleaner" or free of extra TSR 
and utilities that can sometimes cause conflicts.  Boot disk instructions are 
included in Sections 8 and 9 of this document.

Step 2 - Check for corrupted files.  (DOS and Windows versions)
Run CHKDSK /F or SCANDISK to detect and correct any hard drive 
errors and corrupted files.  If you find any errors such as cross-linked or 
truncated files or lost allocation units, correct them, then delete and 
reinstall Phantasmagora.

Step 3 - Check for sound card conflicts. (DOS version)
Many lockups in games can be traced to sound card configuration.  To 
determine if you have a sound card lockup, run the INSTALL program 
and check the current setting for "MUSIC".  Make sure the selection is 
supported by the hardware in your computer.  Test for conflicts by 
changing the "MUSIC" selection to "IBM PC or Compatible Speaker" 
and then playing the game.  If the game works with the internal speaker 
and locks up with the sound card; you will know there is some sort of 
sound card conflict.  See your sound card's documentation for help 
resolving sound card conflicts.

Step 4 - Reinstall the game in a clean boot environment.  (DOS and 
Windows versions)
Lockups and other technical problems can be caused by corrupted game 
files.  No program will run correctly if the data or executable files are 
corrupted.  These corruptions will occur during the installation of the 
game and are usually due to conflicts with TSRs or other utilities running 
in DOS during the installation.  Reinstalling the game in the same DOS 
environment will usually result in the same corrupted data.  You should 
install the game in a "clean" boot environment.

Step 5 - Create a clean Windows environment (Windows version)
Make sure that all screen savers, virus scans, and sound-related Windows 
programs (IconHear It, Wired for Sound, etc.) are disabled before starting 
the game. In addition, if you are using an alternate Windows desktop like 
Norton Desktop or PCTools, use the default Windows desktop instead. 
Check your swap file settings. If you are using Windows 3.1, swap file 
should be between 6-10 MB. If you are playing in Windows 95, make 
sure that your virtual memory is enabled. 

Step 6 - Check your drivers! Outdated or incompatible video or sound 
drivers can also cause lockups and errors in Windows.  Sierra 
recommends you check with your sound and video card manufacturers to 
make sure you have the latest versions of these drivers.  Some 
manufacturers update their drivers several times a year, so it's easy to get 
behind.


SECTION 8 - DOS AND WINDOWS 3.1 BOOT DISK INSTRUCTIONS

IMPORTANT NOTE: Please read the entire instructions prior to 
starting at Step 1.  If you are playing the Windows version of 
Phantasmagoria, you can skip Step 2.

STEP 1
FORMATTING THE DISK
To make a boot disk, format a high density diskette in the A: drive.  (It is 
necessary to reformat the disk if it is already formatted.) Formatting the 
disk with the /S switch will transfer the "system files" to the disk and 
allow the computer to boot up correctly.  The disk must be in the A: drive; 
the computer will not boot from the B: drive.  Type the FORMAT 
command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error 
again, the MS-DOS FORMAT command may not be on your system, or 
it may have been renamed.  Programs such as PC Tools and Norton Disk 
Utilities sometimes rename the FORMAT command to prevent accidental 
loss of data.  If you are using a program of this type, check your 
documentation to find out how to format a SYSTEM DISK, then proceed 
to Step 2. 

STEP 2
LOCATING THE MOUSE DRIVER  (Skip if playing the Windows 
version of Phantasmagoria)
If you are playing a game that uses a mouse, the Microsoft compatible 
mouse driver must be loaded into memory with the boot disk. There are 
two kinds of mouse drivers available: those that load in the CONFIG.SYS 
file and those that load in the AUTOEXEC.BAT file.  CONFIG.SYS 
mouse drivers have an extension of .SYS (MOUSE.SYS) and 
AUTOEXEC.BAT drivers have either a .COM or .EXE extension 
(MOUSE.COM, MOUSE.EXE).  You must load at least one of these 
drivers, but it is not necessary to load them all. 

If you do not know where the mouse drivers are located on your system, 
the command below should help you locate them.  Type the following at 
the C:\ prompt:

DIR MOUSE* /S <ENTER>

This command will cause the system to search all subdirectories for a file 
called MOUSE.  If the system locates a MOUSE file, it will display the 
path where the file is located.  For example, if the MOUSE.COM file is 
located in a C:\MOUSE directory, the system will display:

Directory of C:\MOUSE
	MOUSE.SYS		55160 	03-10-92	3:10a
	MOUSE.COM		56408	03-10-03	6:00a

If this procedure does not locate a MOUSE file, your mouse driver may 
have a different name. Some common names for mouse drivers are 
IMOUSE, GMOUSE and HPMOUSE.  Your should check your mouse 
documentation for the exact file names and how to install them. 

Once you have located the mouse driver, you must copy it to the boot 
disk.  The following example assumes that the mouse drivers are located 
in the C:\MOUSE directory as shown in the step above.  To copy the 
MOUSE files to the boot disk, type:

COPY C:\MOUSE\MOUSE.* A: <ENTER>

Substitute the appropriate path and file names for your mouse drivers in 
the command above.  After you press ENTER, you should see a message 
indicating that some files were copied.

STEP 3
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in the CONFIG.SYS 
file.  This driver must be loaded correctly or you will be unable to access 
your CD ROM drive. To make sure that the device driver loads correctly 
on the boot disk, look at the CONFIG.SYS on the hard drive and copy the 
driver line from there.  At the C:\ prompt, type:

TYPE CONFIG.SYS|MORE

NOTE:       The | is called a "pipe" command and is created by pressing 
<SHIFT> <BACKSLASH>.

The CONFIG.SYS file will display on the screen.  Look for the line that 
loads the CD ROM device driver.  This line will contain the same "/D:" 
switch as the MSCDEX line in the AUTOEXEC.BAT file.  Using the 
MSCDEX example above, you would be looking for a line containing 
"/D:MSCD001".  The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those 
listed above.  Carefully write down the line for use in your boot disk.  
Leave out the "/L:" information, if any, and the "HIGH" in 
"DEVICEHIGH".  Your CD ROM device line should appear as follows:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

NOTE:  If you have a SCSI CD ROM drive, there may be an additional 
driver in your CONFIG.SYS that must be loaded for the CD ROM device 
drivers to load correctly.  Check your CD drive documentation for more 
information. 


STEP 4
LOCATING THE MSCDEX CD ROM EXTENSION
In addition to the CD ROM device driver in the CONFIG.SYS, your CD 
ROM drive requires MSCDEX, the Microsoft extension for CD ROM 
drives.  If this extension is not loaded correctly in the AUTOEXEC.BAT, 
you will be unable to access your CD ROM drive.  To make sure that 
MSCDEX loads correctly on the boot disk, look at the AUTOEXEC.BAT 
on the hard drive and copy the MSCDEX line from there.  At the C:\ 
prompt, type:

TYPE AUTOEXEC.BAT|MORE <ENTER>

The AUTOEXEC.BAT file will display on the screen.  Look for the line 
that loads the MSCDEX extension.  It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from 
the ones above. Carefully write down the line for use in your boot disk.  
Leave out the "/L:" information, if any and the "LH" at the beginning of 
the line. For example, any of the above lines will appear on your boot disk 
as follows:

C:\DOS\MSCDEX /D:MSCD001

STEP 5
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded 
in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that 
require these drivers or initialization routines are the SoundBlaster 16, 
MAD16 and the Aria 16.

At the end of this document, you will find a section labeled "Sound 
Cards".  These tables contain the sound card lines for many common 
sound cards.  Check to see if your sound card is on the list.  If it is, then 
you will need to add the appropriate lines to the AUTOEXEC.BAT and/or 
CONFIG.SYS on your boot disk.  If your sound card is not on the list, 
you should check your documentation for information on what needs to 
load in the AUTOEXEC.BAT and CONFIG.SYS. 

STEP 6
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the following at a 
DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter 
the following lines:

DEVICE=C:\DOS\HIMEM.SYS 
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

If you're using MOUSE.SYS to load your mouse, add the following line:

DEVICE=A:\MOUSE.SYS 

If you're playing a CD game, add the CD ROM device driver as you 
wrote it down in the "Locating the CD ROM Device Driver" section.  The 
device driver should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the "Sound 
Cards" section now.  The following example lines are for the 
SoundBlaster 16:

DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICE=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by 
pressing <ALT>, <F>, then <X>.


STEP 7
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the following 
at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter 
the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\DOS;C:\SIERRA 

If you are using the MOUSE.COM or MOUSE.EXE file to load your 
mouse, add the appropriate line:

A:\MOUSE.COM

If you're playing a CD game, add the MSCDEX line as you write it down 
in the "Locating the MSCDEX CD ROM Extension" section.  For 
example:

C:\DOS\MSCDEX /D:MSCD001 


If you need to run any sound card initialization programs or load any 
drivers, copy them from the "Sound Cards" section now.  The following 
example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6 
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E 
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 
C:\SB16\DIAGNOSE /S 

Add a MS DOS Smartdrive disk cache to enhance performance of the 
videos in the game.  If you have an 8 MB system, type the following line:

C:\DOS\SMARTDRV /512

If you have 12 or more MB of RAM, use the following line instead:

C:\DOS\SMARTDRV /2048

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by 
pressing <ALT>, <F>, then <X>.

STEP 8
REBOOT THE SYSTEM AND START THE GAME
Reboot your system by pressing the <RESET> button on your computer 
or by using the <CTRL-ALT-DEL> key combination on your keyboard.  
Once you get to a DOS prompt, follow the instructions in the game 
manual to begin.  

Note:  If your system does not seem to recognize the boot disk, check 
your system documentation to insure that your computer does not use a 
hard disk manager that requires a special procedure to boot from a floppy 
disk.


SECTION 9 - WINDOWS 95 BOOT DISK INSTRUCTIONS

IMPORTANT NOTE:  Please read all instructions before beginning this 
procedure. 

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in 
the A: drive. This procedure will transfer the "system files" to the disk and 
allow the computer to boot up correctly.  The disk must be in the A: drive; 
the computer will not boot from the B: drive. 

To format a disk in Windows 95, put the disk in the drive, open My 
Computer, then right click on the A: icon. From the pop-up menu, select 
Format. Under "Format type" select Full; under "Other options", choose 
Copy system files. Click on Start. 

After the disk is formatted, you must copy the MSDOS.SYS file from the 
hard drive to the floppy disk.  To do this, leave the floppy disk in the 
drive, open Windows Explorer and find the MSDOS.SYS file in the root 
of the C: drive.  Right click on the file, then select Send to from the pop-
up menu.  Send the file to the A: drive. 

NOTE:  If you don't see the MSDOS.SYS file in Explorer, the file is 
hidden.  To make the file visible, select View, Options, then Show all 
files. If you do not wish the hidden files to remain visible, you can hide 
them again after you've made the boot disk by choosing View, Options, 
Hide files of this type.


STEP 2 
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in the CONFIG.SYS 
file.  This driver must be loaded correctly or you will be unable to access 
your CD ROM drive. To make sure that the device driver loads correctly 
on the boot disk, look at the CONFIG.SYS on the hard drive and copy the 
driver line from there.  To display the CONFIG.SYS, click on the Start 
button, then choose Run.  In the command line, type SYSEDIT.  The 
SYSEDIT window will appear.  Click on the CONFIG.SYS title bar to 
display the CONFIG.SYS file. Look for the line that loads the CD ROM 
device driver. The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those 
listed above.  Carefully write down the line for use in your boot disk.  

If you have a SCSI CD ROM drive, there may be an additional driver in 
your CONFIG.SYS that must be loaded for the CD ROM device drivers 
to load correctly.  Check your CD drive documentation for more 
information. 

NOTE:  If you cannot find your CD ROM driver in the CONFIG.SYS 
file, you may need to look in the CONFIG.DOS file. To access this file, 
choose Start, Run, then type NOTEPAD C:\CONFIG.DOS. If you still 
cannot locate the driver, check your CD ROM drive documentation or 
contact the drive's manufacturer. 

STEP 3
LOCATING THE MSCDEX CD ROM EXTENSION (May be optional - See Note below)
NOTE: If your CD ROM drive has native 32-bit Windows 95 drivers, 
you will NOT need to load MSCDEX.EXE on your boot disk. If you are 
unable to access your CD ROM drive if MSCDEX is not loaded, contact 
your system manufacturer or CD ROM drive manufacturer for Windows 
95 CD ROM drivers. In the meantime, you can use these instructions to 
load MSCDEX in the AUTOEXEC.BAT file on your boot disk.

In addition to the CD ROM device driver in the CONFIG.SYS, your CD 
ROM drive requires MSCDEX, the Microsoft extension for CD ROM 
drives.  If this extension is not loaded correctly in the AUTOEXEC.BAT, 
you will be unable to access your CD ROM drive.  To make sure that 
MSCDEX loads correctly on the boot disk, use SYSEDIT to look at the 
AUTOEXEC.BAT on your C: drive and copy the MSCDEX line from 
there.  It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from 
the ones above. Carefully write down the line for use in your boot disk.  

If you cannot find the MSCDEX line in the AUTOEXEC.BAT file, then 
most likely you do not need to load it to access your CD ROM drive in 
Windows 95. Skip this step and continue to Step 4.

STEP 4
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, choose Start, Run, then 
type NOTEPAD A:\CONFIG.SYS in the

command line field. This will start the Windows Notepad program. In the 
new Notepad screen, enter the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS 
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

Add the CD ROM device driver as you wrote it down in the "Locating the 
CD ROM Device Driver" section.  The device driver should look 
something like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

Save the file by clicking on File, Save.  Close Notepad by clicking on 
File, Exit.

STEP 5
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, choose Start, Run, 
then type NOTEPAD A:\AUTOEXEC.BAT in the command line field. 
This will start the Windows Notepad program. In the new Notepad screen, 
enter the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\DOS;C:\SIERRA 

If your CD ROM drive requires the MSCDEX CD-ROM extension, add 
the line loading MSCDEX that you wrote down in Step 3

Save the file by clicking on File, Save.  Close Notepad by clicking on 
File, Exit.

STEP 6
REBOOT THE COMPUTER AND RUN THE GAME
Leave the disk in the drive and restart the computer by clicking on Start, 
Shut Down., then Restart the computer. The computer will now re-boot 
with the boot disk. When Windows 95 restarts, start Phantasmagoria.


SECTION 10 - OBTAINING A SIERRA PATCH DISK

There is one patch available for Phantasmagoria.  This patch 
(PHANTPAT) corrects the "Error 29" sound card problem.

The fastest way to obtain this patch disk is to download it from one of the 
following on-line services:  the Sierra BBS (206-644-0112), FTP to the 
Sierra BBS (bbs.sierra.com), CompuServe (GO SIERRA)  or America 
OnLine (KEYWORD SIERRA).   You can also request a patch disk be 
mailed to you by calling Sierra Technical Support at 206-644-7697, 
faxing to 206-644-7697 or writing to Sierra On-Line Patch Disks, Dept. 
10, PO Box 485, Coarsegold, CA  93614-0485.



SECTION 11 - IF YOU STILL HAVE PROBLEMS

If you continue to experience any problems with Phantasmagoria or if you 
have technical-related questions, Sierra Technical Support will be happy 
to assist you.  You can reach Technical Support at (206) 644-4343 
between 8:15 am and 4:45 pm, Monday through Friday.  We can also be 
reached by fax at (206) 644-7697 or by mail at the following address:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

In Europe, please contact our office in England. The Customer Service 
number is (44) 1734-303171, between 
9:00 am and 5:00 pm, Monday through Friday.   The BBS number is (44) 
1734-304227 and the fax number 
is (44) 1734-303201.  Customer Service can also be reached at the 
following address:

Sierra On-Line Limited
4 Brewery Court
The Old Brewery
Theale, Reading, Berkshire
RG7 5AJ UNITED KINGDOM

You can also contact our Technical Support Team on one of the following 
services:

Sierra BBS		(206) 644-0112 or Telnet bbs.sierra.com
CompuServe          GO SIERRA
America Online		KEYWORD SIERRA
Internet			support@sierra.com  
http://www.sierra.com

If you decide to write or fax, please provide the following information so
that Sierra Technical Support can assist you as efficiently as possible:

Name:
Fax number:
Phone number:
Address:

Game name, version number and S/N number (from disk #1 or CD hub): 

What problem are you having?  Be VERY specific.  Is there an 
error message?  What is it?  Where does it occur? Does it happen 
the same way each time?





Floppy or CD?

Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro, 
Forte16, Mozart, etc.  Please be VERY specific with the brand 
name. Sound card settings include DMA, IRQ and I/" values.)

Any disk compression?  What kind? (Doublespace, Stacker, etc.)

Any third-part memory manager?  What kind?  (QEMM, 386MAX, 
etc.)

Largest executable program size or bytes free after booting with the 
boot disk. (Type MEM to find out.) 

What have you tried so far?  (Boot disk, no sound, etc.)



Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT 
from your hard drive and the boot disk.




SECTION 9 - SOUND CARDS

NOTE:  The sound card drivers and initialization lines in this section are
the default settings for these devices.  You should check your AUTOEXEC.BAT
and CONFIG.SYS on your hard drive to see if you are using any non-default
settings.


ADLIB
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE

This is a MIDI card only and will not play most sound 
effects.


ARIA 16 - Common on IBMs
        AUTOEXEC.BAT
        SET ARIA=C:\ARIA
        SET BLASTER=A220 I5 D1 T5
        C:\DOS\SOUNDCLT.COM*

        CONFIG.SYS
        DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS
        DEVICE=C:\ARIA\BIN\SNDSAVER.SYS
        
*This line is not always present.


ATI STEREO FXCD
        AUTOEXEC.BAT
        SET ATI_SND=C:\SFXCD

        CONFIG.SYS
        NONE


AUDIO ROCK IT 16
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE


AUDIO 16 BY AZTECH
        AUTOEXEC.BAT
        C:\GB2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=*
        SET SOUND=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for
the SET BLASTER and SET SOUND parameters.


BOCA SOUND EXPRESS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE


BREVE TECHNOLOGIES
        AUTOEXEC.BAT
        C:\BRV16F\DOSDRV\INIT16
        C:\BRV16F\DOSDRV\MIXER

        CONFIG.SYS
        NONE


CRYSTAL CLEAR WAVE TABLE BY CRYSTAL LAKE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5
        C:\CCLEAR\CSACMAX1.COM*
        C:\CCLEAR\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\CCLEAR\CSAMOD1.EXE -S***

*Enables Soundblaster compatibility.
**Add /ON to enable Soundblaster compatibility, /OFF to disable it.
***Use -S for Soundblaster mode and -W for Windows Sound System mode.


DIAMOND
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND16=C:\DIAMOND
        C:\DIAMOND\SNDINIT /B**

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.
**Use /C for Soundblaster mode and /B for Microsoft Sound System mode.


DIAMOND LX
        AUTOEXEC.BAT
        SET SOUND=C:\SONIC
        SET BLASTER=A220 I5 D1 T5
        C:\SONIC\MZTVOL.EXE
        C:\SONIC\MZTINIT WSS*
        C:\SONIC\MTZINIT.SYS

        CONFIG.SYS
        NONE

*Use WSS for Windows Sound System mode and SB for Soundblaster mode.


DSP16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.


ENSONIQ SOUNDSCAPE - Common on Gateways
Driver version 1.10 dated 11/31/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT FM*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*Use FM for FM synth, GM for General MIDI and MT32 for Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ENSOMIQ SOUNDSCAPE - Common on Gateways
Driver version 1.20.02 dated 12/19/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT /I*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*/I enables FM synth and General MIDI emulation.
Run MT32.EXE to enable Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ESS AUDIO DRIVE - Common on Compaqs
        AUTOEXEC.BAT            
        NONE     

        CONFIG.SYS
        DEVICE=C:\CPQDOS\VOLCTRL.EXE*
        DEVICE=C:\PCAUDIO\VOLCTRL.EXE**

*Loads the DOS mixer. <Ctrl/Right Shift> turns up the volume, <Ctrl/Left Shift>
turns it down.
**Necessary to load Windows mixer.


FORTE 16 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=*
        SET GALAXY=*
        SET SOUND=C:\FORTE16
        C:\FORTE16\UTILITY\EMUTSR

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**Enables the Soundblaster emulation.


FUSION 16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D: Q:**

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**D: is the DMA channel and Q: is the IRQ setting


GALANT
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


GALAXY - See Multi-Media Pro 16


GATEWAY 2000 AUDIO DRIVE
        AUTOEXEC.BAT
        C:\G2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=A220 I5 D1 T5
        SET SOUND=C:\G2KAUDIO

        CONFIG.SYS
        NONE

This sound card will autoconfigure itself to Soundblaster or Microsoft
Sound System mode.


GOLDEN SOUND BY TOPEK
        AUTOEXEC.BAT
        C:\GS16\GS-ENV PC:\GS16ES

        CONFIG.SYS
        NONE


GRAVIS ULTRASOUND OR GRAVIS ACE
        AUTOEXEC.BAT
        SET ULTRASND=*
        SET ULTRADIR=*
        C:\ULTRASND\ULTRINIT
        SBOS.BAT**
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for complete SET lines for the GUS.
**The SBOS.BAT line must be loaded to enable the card's Soundblaster
emulation. This line is not needed for the ACE.


IBM PS/1
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


ISP 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=C:\ISP16
        C:\ISP16\ISPINIT /B/M*

        CONFIG.SYS
        NONE
*Use /B switch for SB mode
*Use /M switch for  Microsoft Sound System mode



JAZZ 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:*

*D:  DMA CHANNEL.
*Q:  IRQ SETTING.
Specific values and directories may change



MAD 16
        AUTOEXEC.BAT
        SET MAD16=C:\MAD16
        SET BLASTER=A220 I5 D1 
        C:\MAD16\M16INIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for Microsoft Sound
System Mode



MAGIC S20 - Common on Acers
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND16=C:\MAGICS20
        C:\MAGICS20\SNDINIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for  Microsoft Sound
System Mode



MAGITEC GREEN 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE



MEDIA CONCEPT
        AUTOEXEC.BAT
        SET MC=C:\MC

        CONFIG.SYS
        NONE



MEDIA VISION DELUXE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MEDVSN\VBEAI.COM

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PROS.SYS



MEDIA VISION PREMIUM 3D SCSI2
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PA3D.SYS
        DEVICE=MINI406A.SYS



MMCD16W
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\MMCD16W
        SET GALAXY=*

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT for the SET BLASTER and SET GALAXY parameters



MONTE CARLO BY TURTLE BEACH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MCARLO\MCHKMIX

        CONFIG.SYS
        DEVICE=C:\MCARLO\MCMODE -S -W*

*Use -S switch for SB mode
*Use -W switch for  Microsoft Sound System Mode



MOZART SOUND CARD Common on Canons
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\MOZART
        C:\MOZART\MTZVOL.EXE

        CONFIG.SYS
        DEVICE=C:\MOZART\MZTINIT.SYS WSS /530*

*WSS /530 Puts the card into WSS mode port 530



MULTI-MEDIA PRO 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=C:\MMP16P

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line.



MW WAVE - Common on IBM Thinkpads
        AUTOEXEC.BAT
        SET BLASTER=
        SET MWPATH=C:\MWD\MANAGER;C:\MWD\MWGAMES*
        SET MWROOT=C:\MWD
        MWGAMES=ON**

        CONFIG.SYS
        NONE

*This is all one line.
**ON turns on Soundblaster emulation and OFF turns it off.



ORCHID GAMEWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\GW32\GW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



ORCHID SOUNDWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\SW32\SW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



PHILLIPS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE



PRO AUDIO SPECTRUM 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:*

*D:  DMA CHANNEL.      Q:  IRQ SETTING.
<DIR> may be PROAUDIO on older drivers.



PRO SONIC
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\PROSONIC\PROSYS.SYS



SC400
        AUTOEXEC.BAT
        SET SOUND=C:\SC400
        SET BLASTER=A220 I5 D1
        C:\SC400\UTILITY\SNDINIT /B

        CONFIG.SYS
        NONE



SGBAS16
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\SGBAS16
        SET GALAXY=*

        CONFIG.SYS
        DEVICE=C:\SGBAS16\DRIVERS\EEPRO.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY and
SET BLASTER lines.



SOUNDBLASTER AWE 32 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SB16
        C:\SB16\SB16SET /P/Q
        C:\SB16\DIAGNOSE /S*
        C:\SB16\AWEUTIL /S

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS   /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS**

*May be SBCONFIG on older cards.
**This line is only required to enable the sound card's CD-ROM interface.



SOUNDBLASTER PRO
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SBPRO*
        C:\SBPRO\SBP_SET*

        CONFIG.SYS
        NONE

*On newer cards the drivers and such may look like 
the SB16 except loading out of a different directory.



SOUNDBLASTER 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\SB16
        SET MIDI=SYNTH:1 MAP:E
        C:\SB16\SB16SET*
        C:\SB16\DIAGNOSE /S**

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS***

*Check the AUTOEXEC.BAT on your hard drive for the complete SB16SET line.




SOUND EXPRESSION BY BOCA
        AUTOEXEC.BAT
        SET BLASTER=
        C:\CE1440\CSACMAX1.COM*
        C:\CE1440\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE -S -W***

*Enables Soundblaster compatibility.
**/ON turns on Soundblaster compatibility, /OFF turns it off.
***-S for Soundblaster mode and -W for Windows Sound System mode.




SOUND EZ - See Mad 16



SOUND FX PLUS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SOUND=C:\MMSUP

        CONFIG.SYS
        NONE




SOUNDMAND BY LOGITECH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SOUNDMAN\MVSOUND.SYS




SOUND 16A - Common on Packard Bells 1 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\SOUND16A\UTILITY\SETMODE /MSS**
        SET SOUND16=C:\SOUND16A

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SB switch for SB mode. Use /MSS switch for Microsoft Sound System Mode.




SOUND 16A - Common on Packard Bells 2 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\AUDIO\SNDINIT.EXE /B**
        SET SOUND16=C:\AUDIO

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /B switch for SB mode
**Use /M switch for  Microsoft Sound System Mode




SOUND 144 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=SOUND144
        C:\SOUND144\UTILITY\SETMODE /SBP**

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.




STRAUSS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE





TROPEZ BY TURTLE BEACH 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\TROPEZ\DOSAPPS\SETUPSND*
        C:\TROPEZ\DOSAPPS\TZMODE -S*

        CONFIG.SYS
        DEVICE=C:\TROPEZ\DOSAPPS\TZMODE**

*Windows will disable these lines, so they will need to be run again
if Windows is started and shut down.  Use -S for Soundblaster mode and -W
for Windows Sound System mode on the TZMODE line.
**This line is necessary if the sound card is also 
acting as the CD-ROM controller.




VIBRA 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\VIBRA16
        SET MIDI=*
        C:\VIBRA16\DIAGNOSE /S**
        C:\VIBRA16\MIXERSET /P/Q

        CONFIG.SYS
        DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS
        DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line.
**Older cards may use SBCONFIG instead of DIAGNOSE.




VOYETRA SOUND
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=ISP16*
        C:\ISP16\ISPINIT /B

        CONFIG.SYS
        NONE

*May be SET ISP16=VOYETRA




WAVERIDER BY AZTECH
        AUTOEXEC.BAT
        SET BLASTER=
        SET SOUND=C:\WAVRIDER
        SET GALAXY=
        C:\WAVRIDER\DRIVERS\WAVERIDE.EXE
        C:\WAVRIDER\SETMODE /SBP*

        CONFIG.SYS
        NONE

*Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.


