MIXED-UP MOTHER GOOSE TROUBLESHOOTING GUIDE
revised 10/9/95

Sierra Technical Support provides this documentation as a reference to 
Sierra customers using Sierra software products.  Sierra Technical 
Support makes reasonable efforts to ensure that the information 
contained in this documentation is accurate.  However, Sierra makes no 
warranty, either express or implied, as to the accuracy, effectiveness, or 
completeness of the information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE 
THAT THE INFORMATION HEREIN WILL WORK WITH ANY 
OR ALL COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME 
ANY LIABILITY, EITHER INCIDENTAL OR 
CONSEQUENTIAL, FOR THE USE OF THE INFORMATION 
HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR LOST 
USE OF COMPUTER HARDWARE OR SOFTWARE 
PRODUCTS, LOSS OF WARRANTIES, OR LOST DATA BY 
THE CUSTOMER OR ANY THIRD PARTY.  NO ORAL OR 
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ITS EMPLOYEES, DISTRIBUTORS, DEALER OR AGENTS 
SHALL CHANGE THE RESTRICTION OF LIABILITY OR 
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SIERRAS LIABILITY EXCEED THE PURCHASE PRICE OF 
THE SIERRA SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON DOS PROBLEMS
SECTION 5 - COMMON WINDOWS PROBLEMS
SECTION 6 - SOUND CARD CONFIGURATION
SECTION 7 - DOS SOUND ISSUES
SECTION 8 - WINDOWS SOUND ISSUES
SECTION 9 - BOOT DISK INSTRUCTIONS 
SECTION 10 - OBTAINING A SIERRA PATCH DISK
SECTION 11 - IF YOU STILL HAVE PROBLEMS
SECTION 12 - SOUND CARD DRIVER INFORMATION


SECTION 1 - HARDWARE REQUIREMENTS

FLOPPY DISK (3.5) VERSION:
REQUIRED 
286 with 4MB RAM
6MB hard drive space  (compressed 12MB)
MS-DOS 5.0 or higher
VGA (256 color) EGA (16 color)
Mouse



RECOMMENDED FOR BEST PERFORMANCE
386SX with 8MB RAM
Sound Card with DAC


CD ROM VERSION
REQUIRED
286 with 4 MB RAM
CD ROM drive
Small Install: 1MB (compressed 2MB)
Medium Install: 20MB (compressed 40MB)
Full Install: 33MB (compressed 66MB)
MS-DOS 5.0 or higher
VGA (256 colors) or VGA grey scale
Mouse

RECOMMENDED FOR BEST PERFORMANCE:
486DX with 8 MB RAM
Double speed CD ROM
Sound Card with DAC



SECTION 2 - INSTALLATION PROCEDURES

DOS: 
Insert Disk 1 and switch to the floppy disk prompt by typing A: or 
B:. If you are playing the CD version, insert the CD and switch to 
the CD drive by typing the drive letter followed by a colon. Ex: D:.  
Then type INSTALL to begin the installation program.  Follow the 
on-screen prompts to complete the installation.  

WINDOWS:
(NOTE: Only the CD version of Mixed-Up Mother Goose will run 
in Windows.  The floppy disk version must be run in DOS.) Insert 
the CD into the appropriate drive.  From Program Manager, click on 
File, then Run.  In the Command Line field, type the letter of the 
drive followed by \SETUP.  Ex: D:\SETUP.  Follow the on-screen 
prompts to complete the installation.


SECTION 3 - COMMON INSTALLATION PROBLEMS

PROBLEM:  You do not have the SETUP disk that is specified in the 
game documentation. (CD version only)
SOLUTION:   You don't need one. The documentation is incorrect. 
Run the INSTALL or SETUP program directly from the CD. 

DOS:
PROBLEM:  After typing INSTALL, a row of dots goes across the 
screen and stops.  The computer is locked up with this row of dots 
appearing on the screen.
SOLUTION:  The dots indicate the hardware detection portion of the 
installation program.  You can bypass the hardware detection (and 
therefore the lockup) by typing INSTALL /M.  If this entry doesn't 
work, try INSTALL /F.  One of these entries should get you past the 
lockup.


WINDOWS:
PROBLEM:  During installation, you receive an error message saying 
"You do not have a 256 color driver loaded in Windows."
SOLUTION:  Sierra's Windows games require that Windows is running 
in 256 color mode.  Even though your monitor and video card may 
be capable of displaying 256 colors, Windows may not be set up to 
use this resolution.  To check, double-click on Windows Setup in the 
Main program group.  If the Display line reads "VGA" or "16 
color", you will need to change to a driver that supports 256 colors.  
("VGA" is a default Windows video driver that only supports 16 
colors and will not work with Sierra's Windows games.)  To change 
video drivers, select Options, then Change System Settings.  Open 
the Display box to see the list of video drivers that are currently 
available.   You should check your video card documentation for 
information on what 256 color driver to select.  

Warning: Be careful when changing video drivers!  If you choose 
one that is not designed for your particular video card, Windows will 
not display properly.  If this occurs, change to your Windows 
directory, type SETUP, and choose the "VGA" driver again.  You 
should contact your video card manufacturer for the correct driver. 


SECTION 4 - COMMON DOS PROBLEMS

PROBLEM:  You receive an "insufficient memory" message when 
attempting to start the game. 
SOLUTION:  Create a boot disk using the instructions in Section 9 and 
run the game under the boot disk environment. This will free up 
enough memory to run the game. 

PROBLEM: The game locks up when you click on the book in the 
bedroom. 
SOLUTION: This lockup is caused by low memory. Create a boot disk 
using the instructions in Section 9 and run the game under the boot 
disk environment. This should correct the problem. 

PROBLEM: You receive an "Unable to initialize" error, followed by 
an "OOPS" error. (CD version)
SOLUTION: This error occurs when Mixed-Up Mother Goose cannot 
correctly identify the sound card. There are several possible causes 
for this:

1. No sound card. Mixed-Up Mother Goose CD requires a sound 
card with DAC, and will not run if no sound card is present. If 
you have no sound card, please see the refund/exchange 
procedures in the back of your manual. 
2. Older Disney Sound Source drivers. There is a new driver 
available which will eliminate this error message.  Please see 
Section 10 - Obtaining a Sierra Patch disk. 
3. Fast machines (486 or higher) using a Sound Blaster card. There 
is a new driver for the Sound Blaster that will correct this 
problem. Please see Section 10 - Obtaining a Sierra Patch disk. 


SECTION 5 - COMMON WINDOWS PROBLEMS

PROBLEM:  When starting the game, Windows displays "Insufficient 
memory.  Close one or more applications and try again."
SOLUTION:  First, make sure you are not running any other programs 
in Windows.  Disable all screen savers, virus scans, IconHearIt, etc.  
Then, make sure your swap file is at 5-10 MB permanent. You can  
change the swap file through the Virtual Memory Setting in the 386 
Enhances section of Control Panel.  In addition, if you're using an 
alternate Windows desktop like Norton or PCTools, use plain 
Program Manager instead.  You can also make a Windows boot 
disk.  Windows boot disk instructions are included with this 
document. 

PROBLEM:  The save option in the game is grayed out. It won't allow 
you to save games to the hard drive.
SOLUTION:   Insert a formatted floppy disk in the disk drive and then 
start the game. The games will now be saved on the disk when you 
exit the program. Before starting the game again, put the floppy disk 
in the drive. When you start the game with the disk in the drive, you 
will see an option to restore the previous saved game. 

PROBLEM:  When starting the game, you receive an error message 
"Mixed-Up Mother Goose requires support for 256 colors".
SOLUTION:  Sierra's Windows games require that Windows is running 
in 256 color mode.  Even though your monitor and video card may 
be capable of displaying 256 colors, Windows may not be set up to 
use this resolution.  To check, double-click on Windows Setup in the 
Main program group.  If the Display line reads "VGA" or "16 
color", you will need to change to a driver that supports 256 colors.  
("VGA" is a default Windows video driver that only supports 16 
colors and will not work with Sierra's Windows games.)  To change 
video drivers, select Options, then Change System Settings.  Open 
the Display box to see the list of video drivers that are currently 
available.   You should check your video card documentation for 
information on what 256 color driver to select.  

Warning: Be careful when changing video drivers!  If you choose 
one that is not designed for your particular video card, Windows will 
not display properly.  If this occurs, change to your Windows 
directory, type: SETUP, and choose the "VGA" driver again.  You 
should contact your video card manufacturer for the correct driver.

PROBLEM:  The Mixed-Up Mother Goose window does not fill the 
whole screen..
SOLUTION:  You are running Windows in a resolution higher than 
640x480.  In 800x600 and 1024x768, the game window will be 
smaller than the screen.  Switching to 640x480 will cause the 
window to fill the whole screen.

PROBLEM:  The game suddenly crashes to a black screen.  There may 
be a blinking white cursor in one corner.
SOLUTION:  There is usually caused by incompatible or outdated 
windows video drivers. You should contact your video card 
manufacturer to obtain the latest version of their Windows drivers.


SECTION 6 -  SOUND CARD CONFIGURATION 

SOUND CARD SETTINGS:
In DOS, the best sound card settings for a SoundBlaster compatible 
card are I/O 220, DMA 1 and IRQ 5 or 7.  If you're using a 
ProAudio card, the best settings are I/O 220, DMA 3 and IRQ 5 for 
the ProAudio portion of the card, set the SoundBlaster portion of the 
card to DMA 1 and IRQ 7.  Make sure that the Soundblaster and 
ProAudio portions do not share the same DMA!  Settings outside 
these parameters can cause lockups and/or choppy, repeating or 
garbled speech.   Most sound cards have test utilities that will tell 
you what settings you are using.  Check your sound card 
documentation for more information.

In WINDOWS, the SoundBlaster 16, Pro Audio Spectrum 16, and 
compatibles support "Extended FM" in Windows.  SoundBlaster 
Pro, SoundBlaster 2.0 and compatibles, use "Base FM" in Windows.  
The Extended and Base FM settings are defined in the MIDI 
Mapper.  If your MIDI Mapper is configured incorrectly, you may 
hear just music and no voice, or vice versa.  The following MIDI 
Mapper instructions cover the most common types of sound card 
setups.  If you are using a sound card that is not listed here, please 
consult your sound card documentation for the correct MIDI Mapper 
setup.

SoundBlaster 16, ProAudio Spectrum 16 and compatibles:  Click 
on Main, then Control Panel and then on MIDI Mapper.  If you have 
an option called Extended FM or something similar, choose it.  
Close MIDI Mapper and run Mixed-Up Mother Goose.  If you don't 
have this option, you will need to make a new MIDI Mapper setup.  
From the MIDI Mapper screen, click on New.  Enter a name such as 
"Extended FM" and then hit OK.  You will be at a screen with four 
columns and 16 rows.  Click on the word None in the 3rd column 
and the 1st row.  Now click on the small arrow that appears on the 
right of this box.  Choose the FM choice or Synthesizer choice.  Do 
this for ports 1 through 9.  Then, make sure that the SRC Channel 
values match the Dest Channel values (i.e. if the SRC Channel is 10, 
the Dest Channel should be 10).  If they are different, change the 
Dest Channel to match the SRC Channel by clicking in the Dest 
Channel box and changing its value.  Click on OK and close out the 
MIDI Mapper.  The music and voices should now play correctly in 
Mixed-Up Mother Goose.  For further information on the correct 
MIDI Mapper configuration for your sound card, please contact your 
sound card manufacturer.

SoundBlaster Pro and compatibles:  Click on Main, then Control 
Panel and then on MIDI Mapper.  If you have an option called Basic 
FM or something similar, choose it.  Close MIDI Mapper and run 
Mixed Up Mother Goose.  If you don't have a Basic FM option you 
will need to make a new setup.  From the MIDI Mapper screen, click 
on New.  Enter a name such as "Basic FM" and then hit OK.  You 
will be at a screen with four columns and 16 rows.  Click on the 
word None in the 3rd column and the 13th row.  Now click on the 
small arrow that appears on the right of this box.  Choose the FM 
choice or Synthesizer choice.  Do this for ports 13, 14 , 15, and 16.  
Click on OK and close out the MIDI Mapper.  The music and voices 
should now play correctly in Mixed Up Mother Goose.  For further 
information on the correct MIDI Mapper configuration for your 
sound card, please contact your sound card manufacturer.

Many sound cards require special drivers or initialization lines be 
loaded in the AUTOEXEC.BAT and/or the CONFIG.SYS.  Section 
12 - Sound Card Driver Information lists many common sound cards 
and their AUTOEXEC.BAT and CONFIG.SYS requirement.  You 
should check to see if your sound card is in this list.


SECTION 7 - DOS SOUND ISSUES

PROBLEM:  The game locks up when a character speaks.
SOLUTION:  This usually happens with SoundBlaster 16 and 
compatible cards.  To fix it, rerun the INSTALL program, change 
Music to SoundBlaster/Adlib and Audio to Soundblaster.  Also, 
check the sound card settings; see the Sound Card Settings section 
of this document.

PROBLEM:  Choppy, repeating or garbled speech.
SOLUTION:   This is usually caused by incorrect or conflicting sound 
card settings. See the above section for information on sound card 
configuration.

PROBLEM:  Using a Reveal sound card, the music sounds great, but 
the voices are barely audible. 
SOLUTION:  Create a boot disk using the boot disk instructions at the 
end of this document.  Add the following lines to the 
AUTOEXEC.BAT:
C:
CD\MMP16P\UTILITY
SETMODE /MSS
SG16MIX
SG16MIX /Q
CD\
Then, reinstall the game and choose Microsoft Windows Sound 
System for both Audio and Music.  Reboot the computer with the 
boot disk and the voices should be fine.  NOTE:  Some Reveal 
sound cards may have a different directory name. You should check 
your sound card documentation for more information. 


PROBLEM:  No sound in the game after booting up with a boot disk.
SOLUTION:  This happens when sound drivers or configuration lines 
get left off the boot disk. Check for your sound card in the list in 
Section 12 and add the specified lines.  This list contains the 
AUTOEXEC.BAT and CONFIG.SYS lines for many common 
sound cards.  If your sound card is not on this list, you should check 
the sound card documentation or contact the sound card 
manufacturer directly.

PROBLEM:  "Unable to initialize audio hardware or "OOPS" error 
message. (CD version)
SOLUTION: This error occurs when Mixed-Up Mother Goose cannot 
correctly identify the sound card. There are several possible causes 
for this:

1. No sound card. Mixed-Up Mother Goose CD requires a sound 
card with DAC, and will not run if no sound card is present. If 
you have no sound card, please see the refund/exchange 
procedures in the back of your manual. 
2. Older Disney Sound Source drivers. There is a new driver 
available which will eliminate this error message.  Please see 
Section 10 - Obtaining a Sierra Patch disk. 
3. Fast machines (486 or higher) using a Sound Blaster card. There 
is a new driver for the Sound Blaster that will correct this 
problem. Please see Section 10 - Obtaining a Sierra Patch disk. 


SECTION 8 - WINDOWS SOUND ISSUES

PROBLEM:  When starting the game, you get a "Waveout Open" error 
message.
SOLUTION:  This error is caused by two programs trying to use the 
sound card at the same time.  If you are using any sound-related 
Windows programs like screen savers, IconHearIt, Wired for Sound, 
etc., you should disable them before you start the game.   Packard 
Bell's Navigator will also cause this problem; you should turn 
Navigator off before you start the game.  (You can prevent 
Navigator from loading automatically by dragging its icon from the 
Startup group to the Accessories group and restarting Windows.)

PROBLEM:  You get voices fine, but no music.
SOLUTION:   This is caused by an incorrect MIDI Mapper setup. To 
change the MIDI Mapper configuration, click on Main, then Control 
Panel and then on MIDI Mapper.  If you have an option called All 
FM or something similar, choose it.  Close MIDI Mapper and run 
Mixed-Up Mother Goose. 

If you don't have an All FM option you will need to make a new 
setup.  From the MIDI Mapper screen, click on New.  Enter a name 
such as "All FM" and then click on OK.  You will be at a screen 
with four columns and 16 rows.  Click on the word "None" in the 
third column and the first row.  Now click on the small arrow that 
appears on the right of this box.  Choose the FM or Synthesizer 
choice.  Do this for ports 1 through 16.  Click on OK and close the 
MIDI Mapper.  The music and voices should now play correctly in 
Mixed-Up Mother Goose.  For further information on the correct 
MIDI Mapper configuration for your sound card, please contact your 
sound card manufacturer.

PROBLEM:  Music and voices cut out.
SOLUTION:  Edit the RESOURCE.WIN file in the game directory and 
add "DMABuffer Size = 64" to the 386enh section of the 
SYSTEM.INI.

PROBLEM:  Using a Pro Audio Spectrum 16, you get static during 
opening music and when characters are speaking.
SOLUTION:  This happens when the Pro Audio portion of the sound 
card is set to DMA 3.  DMA 3 is the Pro Audio's 8-bit DMA.  
Changing the DMA setting to DMA 5 (the 16-bit DMA) will correct 
this problem.  For information on changing the DMA setting, please 
consult your sound card documentation.



SECTION 9 - BOOT DISK INSTRUCTIONS

IMPORTANT NOTE: Please read the entire instructions prior to 
starting at Step 1. You can skip Steps 3 and 4 if you are not playing the 
CD version of Mother Goose.  If you are playing the Windows version, 
skip Step 2. 

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in 
the A: drive. This procedure will transfer the "system files" to the disk 
and allow the computer to boot up correctly.  The disk must be in the A: 
drive; the computer will not boot from the B: drive. At a DOS prompt, 
type the FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error 
again, the MS-DOS FORMAT command may not be on your system, or 
it may have been renamed.  Programs such as PC Tools and Norton Disk 
Utilities sometimes rename the FORMAT command to prevent 
accidental loss of data.  If you are using a program of this type, check 
your documentation to find out how to format a SYSTEM DISK, then 
proceed to Step 2. 

STEP 2
LOCATING THE MOUSE DRIVER (skip if playing the Windows 
version)
If you are playing a game that uses a mouse, the Microsoft compatible 
mouse driver must be loaded into memory with the boot disk. There are 
two kinds of mouse drivers available: those that load in the 
CONFIG.SYS file and those that load in the AUTOEXEC.BAT file.  
CONFIG.SYS mouse drivers have an extension of .SYS (MOUSE.SYS) 
and 
AUTOEXEC.BAT drivers have either a .COM or .EXE extension 
(MOUSE.COM, MOUSE.EXE).  You must load at least one of these 
drivers, but it is not necessary to load them all. 

If you do not know where the mouse drivers are located on your system, 
the command below should help you locate them.  Type the following at 
the C:\ prompt:

DIR MOUSE* /S <ENTER>

This command will cause the system to search all subdirectories for a 
file called MOUSE.  If the system locates a MOUSE file, it will display 
the path where the file is located.  For example, if the MOUSE.COM file 
is located in a C:\MOUSE directory, the system will display:

Directory of C:\MOUSE
	MOUSE.SYS		55160 	03-10-92	3:10a
	MOUSE.COM		56408	03-10-03	6:00a

If this procedure does not locate a MOUSE file, your mouse driver may 
have a different name; some common names for mouse drivers are 
IMOUSE, GMOUSE and HPMOUSE.  Your should check your mouse 
documentation for the exact file names and how to install them. 

Once you have located the mouse driver, you must copy it to the boot 
disk.  The following example assumes that the mouse drivers are located 
in the C:\MOUSE directory as shown above.  To copy the MOUSE files 
to the boot disk, type:

COPY C:\MOUSE\MOUSE.* A: <ENTER>

Substitute the appropriate path and file names for your mouse drivers in 
the command above.  After you press ENTER, you should see a message 
indicating that some files were copied.


STEP 3
LOCATING THE CD ROM DEVICE DRIVER (skip if not playing 
the CD version)
The CD ROM drive requires a device driver loaded in the CONFIG.SYS 
file.  This driver must be loaded correctly or you will be unable to access 
your CD ROM drive. To make sure that the device driver loads correctly 
on the boot disk, look at the CONFIG.SYS on the hard drive and copy 
the driver line from there.  To display the CONFIG.SYS, type the 
following at a DOS prompt:

CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

The CONFIG.SYS file will display on the screen. Look for the line that 
loads the CD ROM device driver. The line should look something like 
this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those 
listed above.  Carefully write down the line for use in your boot disk.  

To exit the CONFIG.SYS, press the <ALT>, <F>, then <X> keys.

If you have a SCSI CD ROM drive, there may be an additional driver in 
your CONFIG.SYS that must be loaded for the CD ROM device drivers 
to load correctly.  Check your CD drive documentation for more 
information. 

NOTE:  If you cannot locate the driver in your CONFIG.SYS file, 
check your CD-ROM drive documentation, or contact the drive's 
manufacturer.


STEP 4
LOCATING THE MSCDEX CD ROM EXTENSION (skip if not playing the CD version)
In addition to the CD ROM device driver in the CONFIG.SYS, your CD 
ROM drive requires MSCDEX, the Microsoft extension for CD ROM 
drives.  If this extension is not loaded correctly in the 
AUTOEXEC.BAT, you will be unable to access your CD ROM drive. 
To display the AUTOEXEC.BAT, type the following at a DOS prompt:

CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

The AUTOEXEC.BAT file will display on the screen. Look for the line 
that loads MSCDEX. It should look something

like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from 
the ones above. Carefully write down the line for use in your boot disk.  

To exit the AUTOEXEC.BAT, press the <ALT>, <F>, then <X> keys.


STEP 5
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded 
in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that 
require these drivers or initialization routines are the SoundBlaster 16, 
MAD16 and the Aria 16.

At the end of these Boot Disk Instructions, you will find a section 
labeled "Sound Cards".  These tables contain the sound card lines for 
many common sound cards.  Check to see if your sound card is on the 
list.  If it is, you will need to add the appropriate lines to the 
AUTOEXEC.BAT and/or CONFIG.SYS on your boot disk.  If your 
sound card is not listed, you should check your documentation for 
information on what needs to load in the AUTOEXEC.BAT and 
CONFIG.SYS. 


STEP 6
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the following at a 
DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. 
Enter the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS 
DEVICE=C:\WINDOWS\EMM386.EXE NOEMS 
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

If you're using MOUSE.SYS to load your mouse, add the following 
line:

DEVICEHIGH=A:\MOUSE.SYS 

If you're playing the CD version, add the CD ROM device driver as you 
wrote it down in the "Locating the CD ROM Device Driver" section.  If 
you're playing a standard DOS game, the device driver should look 
something like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the "Sound 
Cards" section now.  The following example lines are for the 
SoundBlaster 16:

DEVICEHIGH=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICEHIGH=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by 
pressing <ALT>, <F>, then <X>.

STEP 7
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the following 
at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. 
Enter the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\DOS;C:\SIERRA 

If you are using the MOUSE.COM or MOUSE.EXE file to load your 
mouse, add the appropriate line:

LH A:\MOUSE.COM

If you're playing the CD version, add the MSCDEX line as you write it 
down in the "Locating the MSCDEX CD ROM Extension" section.  For 
example:

LH C:\DOS\MSCDEX /D:MSCD001 

If you need to run any sound card initialization programs or load any 
drivers, copy them from the "Sound Cards" section now.  The following 
example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6 
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E 
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 
C:\SB16\DIAGNOSE /S 

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by 
pressing <ALT>, <F>, then <X>.


STEP 8
REBOOT THE COMPUTER AND START THE GAME
Reboot your system by pressing the <RESET> button on your computer 
or by using the <CTRL> <ALT> <DELETE> key sequence on your 
keyboard.  Follow the instructions in the game manual to start the game.



SECTION 10 - OBTAINING A SIERRA PATCH DISK

There are two patches available to correct sound card initialization 
problems in the DOS version of Mixed-Up Mother Goose CD: 
MGCD486 for Sound Blaster cards DISNEYMG for the Disney 
Sound Source. The fastest way to obtain a Sierra patch disk is to 
download it from one of the following on-line services:  the Sierra 
BBS (206-644-0112), CompuServe (GO SIERRA) or America 
OnLine (KEYWORD SIERRA).   You can also request a patch disk 
be mailed to you by calling Sierra Technical Support at 206-644-
7697, faxing to 206-644-7697 or writing to Sierra On-Line Patch 
Disks, Dept. 10, PO Box 485, Coarsegold, CA  93614-0485. 


SECTION 11 - IF YOU STILL HAVE PROBLEMS

If you continue to experience any problems with Gabriel Knight, or 
if you have any questions, Sierra Technical Support will be happy to 
assist you.  You can reach Technical Support at (206) 644-4343 
between 8:15 am and 4:45 pm, Monday through Friday.  We can 
also be reached by fax at (206) 644-7697 or by mail at the following 
address:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

In Europe, please contact our office in England. The Customer 
Service number is (44) 1734-303171, between 
9:00 am and 5:00 pm, Monday through Friday.   The BBS number is 
(44) 1734-304227 and the fax number 
is (44) 1734-303201.  Customer Service can also be reached at the 
following address:

Sierra On-Line Limited
4 Brewery Court
The Old Brewery
Theale, Reading, Berkshire
RG7 5AJ UNITED KINGDOM

You can also contact our Technical Support Team on one of the 
following services:

Sierra BBS		(206) 644-0112 
CompuServe		GO SIERRA
America Online		KEYWORD SIERRA
Internet                http://www.sierra.com
			support@sierra.com

If you decide to write or fax, please provide the following information so
Sierra Technical Support can assist you as efficiently as possible:

Name:
Fax number:
Phone number:
Address:

Game name, version number and S/N number (from disk #1): 

What problem are you having?  Be VERY specific.  Is there an error message?  What is it?  Where does 
it occur? Does it happen the same way each time?

Floppy or CD?

Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro, Forte16, Mozart, etc.  Please be VERY 
specific with the brand name. Sound card settings include DMA, IRQ and I/O values.)

Any disk compression?  What kind? (Doublespace, Stacker, etc.)

Any third-part memory manager?  What kind?  (QEMM, 386MAX, etc.)

Largest executable program size or bytes free after booting with the boot disk. (Type MEM to find out.) 

What have you tried so far?  (Boot disk, no sound, etc.)


Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT from your hard drive and boot disk.



SECTION 12 - SOUND CARD DRIVER INFORMATION

NOTE:  The sound card drivers and initialization lines in this section are
the default settings for these devices.  You should check your AUTOEXEC.BAT
and CONFIG.SYS on your hard drive to see if you are using any non-default
settings.


ADLIB
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE

This is a MIDI card only and will not play most sound 
effects.


ARIA 16 - Common on IBMs
        AUTOEXEC.BAT
        SET ARIA=C:\ARIA
        SET BLASTER=A220 I5 D1 T5
        C:\DOS\SOUNDCLT.COM*

        CONFIG.SYS
        DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS
        DEVICE=C:\ARIA\BIN\SNDSAVER.SYS
        
*This line is not always present.


ATI STEREO FXCD
        AUTOEXEC.BAT
        SET ATI_SND=C:\SFXCD

        CONFIG.SYS
        NONE


AUDIO ROCK IT 16
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE


AUDIO 16 BY AZTECH
        AUTOEXEC.BAT
        C:\GB2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=*
        SET SOUND=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for
the SET BLASTER and SET SOUND parameters.


BOCA SOUND EXPRESS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE


BREVE TECHNOLOGIES
        AUTOEXEC.BAT
        C:\BRV16F\DOSDRV\INIT16
        C:\BRV16F\DOSDRV\MIXER

        CONFIG.SYS
        NONE


CRYSTAL CLEAR WAVE TABLE BY CRYSTAL LAKE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5
        C:\CCLEAR\CSACMAX1.COM*
        C:\CCLEAR\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\CCLEAR\CSAMOD1.EXE -S***

*Enables Soundblaster compatibility.
**Add /ON to enable Soundblaster compatibility, /OFF to disable it.
***Use -S for Soundblaster mode and -W for Windows Sound System mode.


DIAMOND
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND16=C:\DIAMOND
        C:\DIAMOND\SNDINIT /B**

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.
**Use /C for Soundblaster mode and /B for Microsoft Sound System mode.


DIAMOND LX
        AUTOEXEC.BAT
        SET SOUND=C:\SONIC
        SET BLASTER=A220 I5 D1 T5
        C:\SONIC\MZTVOL.EXE
        C:\SONIC\MZTINIT WSS*
        C:\SONIC\MTZINIT.SYS

        CONFIG.SYS
        NONE

*Use WSS for Windows Sound System mode and SB for Soundblaster mode.


DSP16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.


ENSONIQ SOUNDSCAPE - Common on Gateways
Driver version 1.10 dated 11/31/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT FM*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*Use FM for FM synth, GM for General MIDI and MT32 for Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ENSOMIQ SOUNDSCAPE - Common on Gateways
Driver version 1.20.02 dated 12/19/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT /I*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*/I enables FM synth and General MIDI emulation.
Run MT32.EXE to enable Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ESS AUDIO DRIVE - Common on Compaqs
        AUTOEXEC.BAT            
        NONE     

        CONFIG.SYS
        DEVICE=C:\CPQDOS\VOLCTRL.EXE*
        DEVICE=C:\PCAUDIO\VOLCTRL.EXE**

*Loads the DOS mixer. <Ctrl/Right Shift> turns up the volume, <Ctrl/Left Shift>
turns it down.
**Necessary to load Windows mixer.


FORTE 16 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=*
        SET GALAXY=*
        SET SOUND=C:\FORTE16
        C:\FORTE16\UTILITY\EMUTSR

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**Enables the Soundblaster emulation.


FUSION 16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D: Q:**

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**D: is the DMA channel and Q: is the IRQ setting


GALANT
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


GALAXY - See Multi-Media Pro 16


GATEWAY 2000 AUDIO DRIVE
        AUTOEXEC.BAT
        C:\G2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=A220 I5 D1 T5
        SET SOUND=C:\G2KAUDIO

        CONFIG.SYS
        NONE

This sound card will autoconfigure itself to Soundblaster or Microsoft
Sound System mode.


GOLDEN SOUND BY TOPEK
        AUTOEXEC.BAT
        C:\GS16\GS-ENV PC:\GS16ES

        CONFIG.SYS
        NONE


GRAVIS ULTRASOUND OR GRAVIS ACE
        AUTOEXEC.BAT
        SET ULTRASND=*
        SET ULTRADIR=*
        C:\ULTRASND\ULTRINIT
        SBOS.BAT**
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for complete SET lines for the GUS.
**The SBOS.BAT line must be loaded to enable the card's Soundblaster
emulation. This line is not needed for the ACE.


IBM PS/1
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


ISP 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=C:\ISP16
        C:\ISP16\ISPINIT /B/M*

        CONFIG.SYS
        NONE
*Use /B switch for SB mode
*Use /M switch for  Microsoft Sound System mode



JAZZ 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:*

*D:  DMA CHANNEL.
*Q:  IRQ SETTING.
Specific values and directories may change



MAD 16
        AUTOEXEC.BAT
        SET MAD16=C:\MAD16
        SET BLASTER=A220 I5 D1 
        C:\MAD16\M16INIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for Microsoft Sound
System Mode



MAGIC S20 - Common on Acers
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND16=C:\MAGICS20
        C:\MAGICS20\SNDINIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for  Microsoft Sound
System Mode



MAGITEC GREEN 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE



MEDIA CONCEPT
        AUTOEXEC.BAT
        SET MC=C:\MC

        CONFIG.SYS
        NONE



MEDIA VISION DELUXE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MEDVSN\VBEAI.COM

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PROS.SYS



MEDIA VISION PREMIUM 3D SCSI2
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PA3D.SYS
        DEVICE=MINI406A.SYS



MMCD16W
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\MMCD16W
        SET GALAXY=*

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT for the SET BLASTER and SET GALAXY parameters



MONTE CARLO BY TURTLE BEACH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MCARLO\MCHKMIX

        CONFIG.SYS
        DEVICE=C:\MCARLO\MCMODE -S -W*

*Use -S switch for SB mode
*Use -W switch for  Microsoft Sound System Mode



MOZART SOUND CARD Common on Canons
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\MOZART
        C:\MOZART\MTZVOL.EXE

        CONFIG.SYS
        DEVICE=C:\MOZART\MZTINIT.SYS WSS /530*

*WSS /530 Puts the card into WSS mode port 530



MULTI-MEDIA PRO 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=C:\MMP16P

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line.



MW WAVE - Common on IBM Thinkpads
        AUTOEXEC.BAT
        SET BLASTER=
        SET MWPATH=C:\MWD\MANAGER;C:\MWD\MWGAMES*
        SET MWROOT=C:\MWD
        MWGAMES=ON**

        CONFIG.SYS
        NONE

*This is all one line.
**ON turns on Soundblaster emulation and OFF turns it off.



ORCHID GAMEWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\GW32\GW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



ORCHID SOUNDWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\SW32\SW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



PHILLIPS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE



PRO AUDIO SPECTRUM 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:*

*D:  DMA CHANNEL.      Q:  IRQ SETTING.
<DIR> may be PROAUDIO on older drivers.



PRO SONIC
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\PROSONIC\PROSYS.SYS



SC400
        AUTOEXEC.BAT
        SET SOUND=C:\SC400
        SET BLASTER=A220 I5 D1
        C:\SC400\UTILITY\SNDINIT /B

        CONFIG.SYS
        NONE



SGBAS16
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\SGBAS16
        SET GALAXY=*

        CONFIG.SYS
        DEVICE=C:\SGBAS16\DRIVERS\EEPRO.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY and
SET BLASTER lines.



SOUNDBLASTER AWE 32 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SB16
        C:\SB16\SB16SET /P/Q
        C:\SB16\DIAGNOSE /S*
        C:\SB16\AWEUTIL /S

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS   /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS**

*May be SBCONFIG on older cards.
**This line is only required to enable the sound card's CD-ROM interface.



SOUNDBLASTER PRO
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SBPRO*
        C:\SBPRO\SBP_SET*

        CONFIG.SYS
        NONE

*On newer cards the drivers and such may look like 
the SB16 except loading out of a different directory.



SOUNDBLASTER 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\SB16
        SET MIDI=SYNTH:1 MAP:E
        C:\SB16\SB16SET*
        C:\SB16\DIAGNOSE /S**

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS***

*Check the AUTOEXEC.BAT on your hard drive for the complete SB16SET line.




SOUND EXPRESSION BY BOCA
        AUTOEXEC.BAT
        SET BLASTER=
        C:\CE1440\CSACMAX1.COM*
        C:\CE1440\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE -S -W***

*Enables Soundblaster compatibility.
**/ON turns on Soundblaster compatibility, /OFF turns it off.
***-S for Soundblaster mode and -W for Windows Sound System mode.




SOUND EZ - See Mad 16



SOUND FX PLUS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SOUND=C:\MMSUP

        CONFIG.SYS
        NONE




SOUNDMAND BY LOGITECH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SOUNDMAN\MVSOUND.SYS




SOUND 16A - Common on Packard Bells 1 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\SOUND16A\UTILITY\SETMODE /MSS**
        SET SOUND16=C:\SOUND16A

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SB switch for SB mode. Use /MSS switch for Microsoft Sound System Mode.




SOUND 16A - Common on Packard Bells 2 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\AUDIO\SNDINIT.EXE /B**
        SET SOUND16=C:\AUDIO

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /B switch for SB mode
**Use /M switch for  Microsoft Sound System Mode




SOUND 144 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=SOUND144
        C:\SOUND144\UTILITY\SETMODE /SBP**

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.




STRAUSS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE





TROPEZ BY TURTLE BEACH 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\TROPEZ\DOSAPPS\SETUPSND*
        C:\TROPEZ\DOSAPPS\TZMODE -S*

        CONFIG.SYS
        DEVICE=C:\TROPEZ\DOSAPPS\TZMODE**

*Windows will disable these lines, so they will need to be run again
if Windows is started and shut down.  Use -S for Soundblaster mode and -W
for Windows Sound System mode on the TZMODE line.
**This line is necessary if the sound card is also 
acting as the CD-ROM controller.




VIBRA 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\VIBRA16
        SET MIDI=*
        C:\VIBRA16\DIAGNOSE /S**
        C:\VIBRA16\MIXERSET /P/Q

        CONFIG.SYS
        DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS
        DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line.
**Older cards may use SBCONFIG instead of DIAGNOSE.




VOYETRA SOUND
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=ISP16*
        C:\ISP16\ISPINIT /B

        CONFIG.SYS
        NONE

*May be SET ISP16=VOYETRA




WAVERIDER BY AZTECH
        AUTOEXEC.BAT
        SET BLASTER=
        SET SOUND=C:\WAVRIDER
        SET GALAXY=
        C:\WAVRIDER\DRIVERS\WAVERIDE.EXE
        C:\WAVRIDER\SETMODE /SBP*

        CONFIG.SYS
        NONE

*Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.



