
LOST IN TIME CD
Troubleshooting Guide 
for PC's using DOS 5.0 or higher or Windows 95
revised 12/27/95

Sierra Technical Support provides this documentation as a reference to Sierra 
customers using Sierra software products.  Sierra Technical Support makes 
reasonable efforts to ensure that the information contained in this 
documentation is accurate.  However, Sierra makes no warranty, either express 
or implied, as to the accuracy, effectiveness, or completeness of the information 
contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT 
THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL 
COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY LIABILITY, 
EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE 
INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR 
LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS, 
LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY 
THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR ADVICE 
GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR 
AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR 
CREATE ANY NEW WARRANTIES.  IN NO CASE SHALL SIERRA'S 
LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA 
SOFTWARE PRODUCT.

TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - RUNNING THE GAME UNDER WINDOWS 95
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - DOS BOOT DISK INSTRUCTIONS
SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 9 - IF YOU STILL HAVE PROBLEMS
SECTION 10 - SOUND CARD DRIVER INFORMATION

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED:

386SX/16
2 MB RAM
Conventional Memory:  565K
Extended Memory:  1 MB
CD-ROM drive
18 MB Hard Drive Space
36 MB Hard Drive Space (Compressed)
MS-DOS 5.0 or higher
Sound Card with DAC
VGA


RECOMMENDED FOR BEST PERFORMANCE:

486
4 MB RAM
Extended Memory:  1 MB
Double Speed CD-ROM Drive
Sound Card with DAC


SECTION 2 - INSTALLATION PROCEDURES

This program should be installed and played in MS DOS.  If you are 
using Windows 3.1 or 3.11, exit Windows and install while in DOS.  If 
you are using Windows 95, click on START and then SHUT DOWN.  
Select the option to RESTART IN MS DOS MODE.  Insert the CD and 
switch to the CD drive by typing the drive letter followed by a colon. Ex: 
D:.  Then type INSTALL to begin the installation program.  Follow the 
on-screen prompts to complete the installation.  


SECTION 3 - COMMON INSTALLATION PROBLEMS

PROBLEM: During installation you receive the error "DISK ERROR / 
READ ERROR" or "NOT READY READING DRIVE X" (Where X is 
the drive you are installing from).
SOLUTION: This may indicate a bad CD.  If you have access to any other 
computer, try the game on that system.  If it works on a different system, 
proceed to the next paragraph.  If it is unplayable on any system, it is 
probably a bad CD.  If you have had the product less than 90 days, Sierra 
will replace your CD  for free.  Send the CD (keep the instruction manual 
inside the CD jewel case) along with a copy of a dated receipt and a letter 
requesting CD replacement.  Be sure to include your  full name, mailing 
address and a phone number.  If you have had the product over 90 days 
you will need to include a check or money order for $10.00.  The address 
is: Sierra On-Line Fulfillment, PO Box 485, Coarsegold, CA  93614-
0485.

This problem can also be caused by incompatible CD ROM drivers.  Lost 
In Time is designed to work with most single and double speed CD ROM 
drives.  Some of the newer 4X, 6X and 8X drives may not be compatible.  
Be sure you have the latest drivers available from the CD ROM 
manufacturer.


SECTION 4 - COMMON GAME PROBLEMS

PROBLEM: When you attempt to run the game, you receive an error 
message indicating insufficient memory. 
SOLUTION: Create a boot disk using the appropriate instructions in Sections 
7 or 8 and run the game under the boot disk environment. This should free 
up enough memory to run the game. 

PROBLEM:  The game locks up as soon as it is started, or after the first 
sound effect is played.
SOLUTION:  This may occur with Soundblaster 16 or other 16 bit sound 
cards. Lost In Time is designed to work with 8 bit Soundblaster or Pro 
Audio Spectrum sound cards.  To correct this, run the game's INSTALL 
program, and choose No Sound.  This option will still allow sound if you 
have CD Audio capability.  Soundblaster 16 sound cards have CD audio 
capability, but this option must be physically connected, and in working 
order.  Otherwise, you will not receive speech in the game.  Some 16 bit 
sound cards may not be compatible with this game.

PROBLEM:  Game pauses for 10 seconds then starts. Every time the 
program accesses the CD-ROM the game freezes and then starts after a 
pause. This has occurred with the Mitsumi 2X CD-ROM drive.
SOLUTION:  Change the CD-ROM driver from MTMCDAE.SYS to 
MTMCDAS.SYS.

PROBLEM:  Game crashes and an error message is received.  The error 
message is one of the following error numbers:  5, 6, 11, 76, 300, 301, 
302, 303, 307 or 308.
SOLUTION:  These are all variations of memory problems.  Create a boot 
disk using the appropriate instructions in Sections 7 or 8. 

PROBLEM:  Game crashes and an error 7 Divide by Zero message is 
received.
SOLUTION:  This typically occurs when the system is using a BIOS dated 
prior to 1990.  It is common on Gateway and Ares computers using the 
pre-1990 Phoenix BIOS.  Contact the manufacturer for an upgrade to the 
BIOS.  The Phoenix BIOS is a flash BIOS, which means it can be 
upgraded by a software patch.  The latest BIOS version is often available 
for downloading via modem on CompuServe, America On-Line and other 
on-line services.

PROBLEM:  Cannot get past halyard.
SOLUTION:  To complete this scene, you must attach the "The end of the 
Halyard" to the corkscrew.  If you run the cursor along the length of the 
halyard, then you will come to a point with a description:  "The end of the 
Halyard".  Click the corkscrew on "The end of the Halyard".

If you are still experiencing difficulty with this scene, this usually 
indicates that some of the game files have become corrupted.  Check your 
character's inventory.  If you have a revolver in your inventory, then this 
is definitely the problem.  Delete the game from your hard drive, and 
reinstall it from the game CD.  To make certain that the corruption does 
not reoccur, you may want to reinstall after booting your system with a 
boot disk.  For more information on creating boot disks, see Sections 7 
and 8.

PROBLEM:  The game's INSTALL utility asks for 16.5 megs of hard drive 
space, and the box says that you only need 10 megs.
SOLUTION:  The 10 meg requirement on the box is incorrect.  You must 
have at least 16.5 megs of free hard drive space in order to install this 
game.


SECTION 5 - RUNNING LOST IN TIME UNDER WINDOWS 95

Windows '95 is designed to run MS-DOS programs as well as Windows 
programs. The following basic troubleshooting steps should help you 
resolve problems such as memory errors, crashes, lockups and illegal 
instructions errors (GPFs).

Step 1 - Run the program in MS DOS Mode, not in a DOS window.
Since this program is designed to work in DOS with 16 bit drivers, it will 
not run in a DOS window on most systems.  Instead, click on START and 
then SHUT DOWN.  Select the option to RESTART IN MS DOS 
MODE.  DOS MODE is essentially the same as previous versions of 
DOS except that you must load 16 bit drivers for your CD ROM drive, 
mouse and sound card in the AUTOEXEC.BAT  and CONFIG.SYS or 
Windows 95 will use its 32 bit virtual drivers by default.  See SECTION 
8 for instructions on loading these drivers with a boot disk.

Step 2 - Run the program from a minimal boot disk.  
Memory conflicts are a common cause of problems with DOS games in 
the Windows '95 environment. Creating a boot disk will free up more 
system resources and memory for your games.  The boot disk also creates 
an environment that is "cleaner" or free of extra TSR and utilities that can 
sometimes cause conflicts. Detailed boot disk instructions are included in 
Section 8 of this document.

Step 3 - Check for corrupted files and hard drive errors.
Windows '95 contains a program called Scandisk that will check your 
hard drive for errors. To run Scandisk, click on 
Start, Programs, Accessories, System Tools and choose Scandisk from 
the list.  If Scandisk finds any errors on the hard drive, fix them, then 
delete your game and reinstall it. 

Step 4 - Reinstall the game in a clean boot environment.  
Lockups and other technical problems can be caused by corrupted game 
files.  No program will run correctly if the data or executable files are 
corrupted.  These corruptions will occur during the installation of the 
game and are usually due to conflicts with TSRs or other utilities running 
during the game installation. You should install the game in a "clean" boot 
environment. See Section 7 for complete instructions on creating a boot 
disk.


SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

SOUND CARD CONFIGURATION
In DOS, the best sound card settings for a SoundBlaster compatible card 
are I/O 220, DMA 1 and IRQ 5 or 7.  If you're using a Pro Audio card, 
the best settings are I/O 220, DMA 3 and IRQ 5 for the Pro Audio portion 
of the card, set the SoundBlaster portion of the card to DMA 1 and IRQ 
7.  Make sure that the Soundblaster and ProAudio portions do not share 
the same DMA!  Settings outside these parameters can cause lockups 
and/or choppy, repeating or garbled speech.   Most sound cards have test 
utilities that will tell you what settings you are using.  Check your sound 
card documentation for more information.

PROBLEM:  The game locks up when a character speaks or a sound effect 
is played.
SOLUTION:  This may occur with Soundblaster 16 or other 16 bit sound 
cards. Lost In Time is designed to work with 8 bit Soundblaster or Pro 
Audio Spectrum sound cards.  To correct this, run the game's INSTALL 
program, and choose No Sound.  This option will still allow sound if you 
have CD Audio capability.  Soundblaster 16 sound cards have CD audio 
capability, but this option must be physically connected, and in working 
order.  Otherwise, the game will not produce speech.

PROBLEM:  Choppy, repeating or garbled speech.
SOLUTION:  This can be caused by non-standard sound card settings or a 
conflict between the sound card and another piece of hardware on your 
computer.  See "DOS Sound Card Configuration" above for supported 
settings and refer to your sound card documentation for information on 
resolving hardware conflicts.

Other possible causes for this problem are inadequate DMA buffering or 
CD ROM buffering.  To solve the former add the following to the 
CONFIG.SYS of your boot disk.

original line:  DEVICE=C:\DOS\EMM386.EXE NOEMS
modified line:  DEVICE=C:\DOS\EMM386.EXE NOEMS D=64

To add buffering for your CD ROM, find the line with MSCDEX.EXE in 
the AUTOEXEC.BAT of your boot disk.  Add the following to the end of 
the line:  /M:20.  Leave a space between the last character on this line and 
the /M:20.  This parameter can be raised as high as 32, if the problem 
persists.

PROBLEM:  You hear music but no speech, with a Mediavision Pro Audio 
Spectrum sound card.
SOLUTION:  Re-run the INSTALL program and use the Soundblaster 
setting instead of the Pro Audio Spectrum.

PROBLEM:  Game pauses for about 10 seconds before starting. Every time 
the program accesses the CD-ROM the game freezes then starts after a 
pause.  This sometimes occurs with the Mitsumi 2X CD-ROM drive.
SOLUTION:  Change the CD-ROM driver from MTMCDAE.SYS to 
MTMCDAS.SYS.


SECTION 7 - DOS BOOT DISK INSTRUCTIONS

IMPORTANT NOTE: Please read the entire instructions prior to 
starting at Step 1. 

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in 
the A: drive. This procedure will transfer the "system files" to the disk and 
allow the computer to boot up correctly.  The disk must be in the A: drive; 
the computer will not boot from the B: drive. At a DOS prompt, type the 
FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error 
again, the MS-DOS FORMAT command may not be on your system, or 
it may have been renamed.  Programs such as PC Tools and Norton Disk 
Utilities sometimes rename the FORMAT command to prevent accidental 
loss of data.  If you are using a program of this type, check your 
documentation to find out how to format a SYSTEM DISK, then proceed 
to Step 2. 

STEP 2
LOCATING THE MOUSE DRIVER
If you are playing a game that uses a mouse, the Microsoft compatible 
mouse driver must be loaded into memory with the boot disk. There are 
two kinds of mouse drivers available: those that load in the CONFIG.SYS 
file and those that load in the AUTOEXEC.BAT file.  CONFIG.SYS 
mouse drivers have an extension of .SYS (MOUSE.SYS) and 
AUTOEXEC.BAT drivers have either a .COM or .EXE extension 
(MOUSE.COM, MOUSE.EXE).  You must load at least one of these 
drivers, but it is not necessary to load them all. 


If you do not know where the mouse drivers are located on your system, 
the command below should help you locate them.  Type the following at 
the C:\ prompt:

DIR MOUSE* /S <ENTER>

This command will cause the system to search all subdirectories for a file 
called MOUSE.  If the system locates a MOUSE file, it will display the 
path where the file is located.  For example, if the MOUSE.COM file is 
located in a C:\MOUSE directory, the system will display:

Directory of C:\MOUSE
	MOUSE.SYS		55160 	03-10-92	3:10a
	MOUSE.COM		56408	03-10-03	6:00a

If this procedure does not locate a MOUSE file, your mouse driver may 
have a different name; some common names for mouse drivers are 
IMOUSE, GMOUSE and HPMOUSE.  Your should check your mouse 
documentation for the exact file names and how to install them. 

Once you have located the mouse driver, you must copy it to the boot 
disk.  The following example assumes that the mouse drivers are located 
in the C:\MOUSE directory as shown above.  To copy the MOUSE files 
to the boot disk, type:

COPY C:\MOUSE\MOUSE.* A: <ENTER>

Substitute the appropriate path and file names for your mouse drivers in 
the command above.  After you press ENTER, you should see a message 
indicating that some files were copied.


STEP 3
LOCATING THE CD ROM DEVICE DRIVER 
The CD ROM drive requires a device driver loaded in the CONFIG.SYS 
file.  This driver must be loaded correctly or you will be unable to access 
your CD ROM drive. To make sure that the device driver loads correctly 
on the boot disk, look at the CONFIG.SYS on the hard drive and copy the 
driver line from there.  To display the CONFIG.SYS, type the following 
at a DOS prompt:

CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

The CONFIG.SYS file will display on the screen. Look for the line that 
loads the CD ROM device driver. The line should look something like 
this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those 
listed above.  Carefully write down the line for use in your boot disk.  

To exit the CONFIG.SYS, press the <ALT>, <F>, then <X> keys.

If you have a SCSI CD ROM drive, there may be an additional driver in 
your CONFIG.SYS that must be loaded for the CD ROM device drivers 
to load correctly.  Check your CD drive documentation for more 
information. 

NOTE:  If you cannot locate the driver in your CONFIG.SYS file, check 
your CD-ROM drive documentation, or contact the drive's manufacturer.


STEP 4
LOCATING THE MSCDEX CD ROM EXTENSION 
In addition to the CD ROM device driver in the CONFIG.SYS, your CD 
ROM drive requires MSCDEX, the Microsoft extension for CD ROM 
drives.  If this extension is not loaded correctly in the AUTOEXEC.BAT, 
you will be unable to access your CD ROM drive. To display the 
AUTOEXEC.BAT, type the following at a DOS prompt:

CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

The AUTOEXEC.BAT file will display on the screen. Look for the line 
that loads MSCDEX. It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from 
the ones above. Carefully write down the line for use in your boot disk.  

To exit the AUTOEXEC.BAT, press the <ALT>, <F>, then <X> keys.

STEP 5
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded 
in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that 
require these drivers or initialization routines are the SoundBlaster 16, 
MAD16 and the Aria 16.

At the end of this document, you will find a section labeled "Sound 
Cards".  These tables contain the sound card lines for many common 
sound cards.  Check to see if your sound card is on the list.  If it is, you 
will need to add the appropriate lines to the AUTOEXEC.BAT and/or 
CONFIG.SYS on your boot disk.  If your sound card is not listed, you 
should check your documentation for information on what needs to load in 
the AUTOEXEC.BAT and CONFIG.SYS. 

STEP 6
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the following at a 
DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter 
the following lines:

DEVICE=C:\DOS\HIMEM.SYS 
DEVICE=C:\DOS\EMM386.EXE NOEMS
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

If you're using MOUSE.SYS to load your mouse, add the following line:

DEVICEHIGH=A:\MOUSE.SYS 

Add the CD ROM device driver as you wrote it down in the "Locating the 
CD ROM Device Driver" section:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the "Sound 
Cards" section now.  The following example lines are for the 
SoundBlaster 16:

DEVICEHIGH=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICEHIGH=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by 
pressing <ALT>, <F>, then <X>.

STEP 7
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the following 
at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter 
the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\DOS;C:\SIERRA 

If you are using the MOUSE.COM or MOUSE.EXE file to load your 
mouse, add the appropriate line:

LH A:\MOUSE.COM

Add the MSCDEX line as you write it down in the "Locating the 
MSCDEX CD ROM Extension" section.  For example:

LH C:\DOS\MSCDEX /D:MSCD001 

If you need to run any sound card initialization programs or load any 
drivers, copy them from the "Sound Cards" section now.  The following 
example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6 
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E 
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 
C:\SB16\DIAGNOSE /S 

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by 
pressing <ALT>, <F>, then <X>.

STEP 8
REBOOT THE COMPUTER AND START THE GAME
Reboot your system by pressing the <RESET> button on your computer 
or by using the <CTRL> <ALT> <DELETE> key sequence on your 
keyboard.  Follow the instructions in the game manual to start the game.


SECTION 8 - BOOT DISK INSTRUCTIONS FOR WINDOWS 95

IMPORTANT NOTE:  Please read all instructions before beginning this 
procedure. 

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in 
the A: drive. This procedure will transfer the "system files" to the disk and 
allow the computer to boot up correctly.  The disk must be in the A: drive; 
the computer will not boot from the B: drive. 

To format a disk in Windows 95, put the disk in the drive, open My 
Computer, then right click on the A: icon. From the pop-up menu, select 
Format. Under "Format type" select Full; under "Other options", choose 
Copy system files. Click on Start. 

STEP 2 
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive may require a device driver loaded in the 
CONFIG.SYS file. Look at the CONFIG.SYS on your hard drive to 
determine if you need to load a CD ROM driver on the boot disk. To 
display the CONFIG.SYS, click on the Start button, then choose Run.  In 
the Open line, type SYSEDIT, then click on OK.  The SYSEDIT 
window will appear.  Click on the CONFIG.SYS title bar to display the 
CONFIG.SYS file. Look for a line that loads a CD ROM device driver. 
The line will look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those 
listed above. Carefully write down the line for use in your boot disk. If 
you do not see a CD ROM driver line, then Windows 95 supports your 
CD drive directly and it is not necessary to add a CD driver line to your 
boot disk. 

NOTE: Native support of CD ROM drives is only available when booting 
to Windows 95. When you boot to DOS mode, you will need to load a CD 
ROM driver in the CONFIG.SYS. Check your CONFIG.SYS on your 
hard drive for the appropriate driver. If you do not see a driver in the 
CONFIG.SYS file, check the CONFIG.DOS file. If you still cannot locate 
the correct driver, contact the CD ROM drive manufacturer or consult 
your documentation.

STEP 3
LOCATING THE MSCDEX CD ROM EXTENSION (May be optional - see note below.)
NOTE: The MSCDEX line is necessary when running games in DOS 
mode, or when your CD ROM drive is not supported directly by Windows 
95.

In addition to the CD ROM device driver in the CONFIG.SYS, your CD 
ROM drive requires MSCDEX, the Microsoft extension for CD ROM 
drives. To make sure that MSCDEX loads correctly on the boot disk, use 
SYSEDIT to look at the AUTOEXEC.BAT on your C: drive and copy the 
MSCDEX line from there.  It should look something like this:

C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001
LH C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from 
the ones above. Carefully write down the line for use in your boot disk.  

If you cannot find the MSCDEX line in the AUTOEXEC.BAT file, then 
most likely you do not need to load it to access your CD ROM drive in 
Windows 95. Skip this step and continue to Step 4.

STEP 4
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, choose Start, Run, then 
type NOTEPAD A:\CONFIG.SYS in the command line field. This will 
start the Windows Notepad program. In the new Notepad screen, enter the 
following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS
DEVICE=C:\WINDOWS\EMM386.EXE NOEMS
DOS=HIGH,UMB
FILES=30
BUFFERS=20 

If you're booting to DOS mode and are using MOUSE.SYS to load your 
mouse, add the following line:

DEVICEHIGH=A:\MOUSE.SYS 

If you need to load a CD ROM device driver, add the line from "Locating 
the CD ROM Device Driver" section. The device driver should look 
something like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the "Sound 
Cards" section now.  The following example lines are for the 
SoundBlaster 16:

DEVICEHIGH=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICEHIGH=C:\SB16\DRV\CTMMSYS.SYS

Save the file by clicking on File, Save.  Close Notepad by clicking on 
File, Exit.


STEP 5
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, choose Start, Run, 
then type NOTEPAD A:\AUTOEXEC.BAT in the command line field. 
This will start the Windows Notepad program. In the new Notepad screen, 
enter the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\WINDOWS;C:\WINDOWS\COMMAND;C:\DOS

If your CD ROM drive requires the MSCDEX CD-ROM extension, add 
the line loading MSCDEX that you wrote down in Step 3.

Save the file by clicking on File, Save.  Close Notepad by clicking on 
File, Exit.

STEP 6
REBOOT THE COMPUTER AND RUN THE GAME
Leave the disk in the drive and restart the computer by clicking on Start, 
Shut Down., then Restart the computer or Restart the computer in 
MS-DOS mode. The computer will now re-boot with the boot disk. When 
Windows 95 restarts, start your game.


SECTION 9 - IF YOU STILL HAVE PROBLEMS...

If you continue to experience problems, or if you have any questions 
concerning any of the above steps, Sierra Technical Support will be happy 
to assist you.  You can reach Technical Support at (206) 644-4343 
between 8:15 am and 4:45 pm, Monday through Friday.  We can also be 
reached by fax at (206) 644-7697 or by mail at the following address:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

In Europe, please contact our office in England. The Customer Service 
number is (44) 1734-303171, between 
9:00 am and 5:00 pm, Monday through Friday.   The BBS number is (44) 
1734-304227 and the fax number 
is (44) 1734-303201.  Customer Service can also be reached at the 
following address:

Sierra On-Line Limited
4 Brewery Court
The Old Brewery
Theale, Reading, Berkshire
RG7 5AJ UNITED KINGDOM

You can also contact our Technical Support Team on one of the following 
services:

Sierra BBS		(206) 644-0112 (settings 8, N, 1, up to 14.4)
CompuServe		GO SIERRA
America Online		KEYWORD SIERRA
Internet			support@sierra.com
			http://www.sierra.com

If you decide to write or fax, please provide the following information so
that Sierra Technical Support can assist you as efficiently as possible:

Name:
Fax number:
Phone number:
Address:

Game name, version number and S/N number (from disk #1 or CD hub): 

What problem are you having?  Be VERY specific.  Is there an 
error message?  What is it?  Where does it occur? Does it happen 
the same way each time?





Floppy or CD?

Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro, 
Forte16, Mozart, etc.  Please be VERY specific with the brand 
name. Sound card settings include DMA, IRQ and I/" values.)

Any disk compression?  What kind? (Doublespace, Stacker, etc.)

Any third-part memory manager?  What kind?  (QEMM, 386MAX, 
etc.)

Largest executable program size or bytes free after booting with the 
boot disk. (Type MEM to find out.) 

What have you tried so far?  (Boot disk, no sound, etc.)



Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT 
from your hard drive and the boot disk.




SOUND CARD DRIVER INFORMATION 

NOTE:  The sound card drivers and initialization lines in this section are
the default settings for these devices.  You should check your AUTOEXEC.BAT
and CONFIG.SYS on your hard drive to see if you are using any non-default
settings.


ADLIB
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE

This is a MIDI card only and will not play most sound 
effects.


ARIA 16 - Common on IBMs
        AUTOEXEC.BAT
        SET ARIA=C:\ARIA
        SET BLASTER=A220 I5 D1 T5
        C:\DOS\SOUNDCLT.COM*

        CONFIG.SYS
        DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS
        DEVICE=C:\ARIA\BIN\SNDSAVER.SYS
        
*This line is not always present.


ATI STEREO FXCD
        AUTOEXEC.BAT
        SET ATI_SND=C:\SFXCD

        CONFIG.SYS
        NONE


AUDIO ROCK IT 16
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE


AUDIO 16 BY AZTECH
        AUTOEXEC.BAT
        C:\GB2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=*
        SET SOUND=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for
the SET BLASTER and SET SOUND parameters.


BOCA SOUND EXPRESS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE


BREVE TECHNOLOGIES
        AUTOEXEC.BAT
        C:\BRV16F\DOSDRV\INIT16
        C:\BRV16F\DOSDRV\MIXER

        CONFIG.SYS
        NONE


CRYSTAL CLEAR WAVE TABLE BY CRYSTAL LAKE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5
        C:\CCLEAR\CSACMAX1.COM*
        C:\CCLEAR\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\CCLEAR\CSAMOD1.EXE -S***

*Enables Soundblaster compatibility.
**Add /ON to enable Soundblaster compatibility, /OFF to disable it.
***Use -S for Soundblaster mode and -W for Windows Sound System mode.


DIAMOND
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND16=C:\DIAMOND
        C:\DIAMOND\SNDINIT /B**

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.
**Use /C for Soundblaster mode and /B for Microsoft Sound System mode.


DIAMOND LX
        AUTOEXEC.BAT
        SET SOUND=C:\SONIC
        SET BLASTER=A220 I5 D1 T5
        C:\SONIC\MZTVOL.EXE
        C:\SONIC\MZTINIT WSS*
        C:\SONIC\MTZINIT.SYS

        CONFIG.SYS
        NONE

*Use WSS for Windows Sound System mode and SB for Soundblaster mode.


DSP16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.


ENSONIQ SOUNDSCAPE - Common on Gateways
Driver version 1.10 dated 11/31/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT FM*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*Use FM for FM synth, GM for General MIDI and MT32 for Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ENSOMIQ SOUNDSCAPE - Common on Gateways
Driver version 1.20.02 dated 12/19/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT /I*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*/I enables FM synth and General MIDI emulation.
Run MT32.EXE to enable Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ESS AUDIO DRIVE - Common on Compaqs
        AUTOEXEC.BAT            
        NONE     

        CONFIG.SYS
        DEVICE=C:\CPQDOS\VOLCTRL.EXE*
        DEVICE=C:\PCAUDIO\VOLCTRL.EXE**

*Loads the DOS mixer. <Ctrl/Right Shift> turns up the volume, <Ctrl/Left Shift>
turns it down.
**Necessary to load Windows mixer.


FORTE 16 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=*
        SET GALAXY=*
        SET SOUND=C:\FORTE16
        C:\FORTE16\UTILITY\EMUTSR

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**Enables the Soundblaster emulation.


FUSION 16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D: Q:**

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**D: is the DMA channel and Q: is the IRQ setting


GALANT
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


GALAXY - See Multi-Media Pro 16


GATEWAY 2000 AUDIO DRIVE
        AUTOEXEC.BAT
        C:\G2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=A220 I5 D1 T5
        SET SOUND=C:\G2KAUDIO

        CONFIG.SYS
        NONE

This sound card will autoconfigure itself to Soundblaster or Microsoft
Sound System mode.


GOLDEN SOUND BY TOPEK
        AUTOEXEC.BAT
        C:\GS16\GS-ENV PC:\GS16ES

        CONFIG.SYS
        NONE


GRAVIS ULTRASOUND OR GRAVIS ACE
        AUTOEXEC.BAT
        SET ULTRASND=*
        SET ULTRADIR=*
        C:\ULTRASND\ULTRINIT
        SBOS.BAT**
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for complete SET lines for the GUS.
**The SBOS.BAT line must be loaded to enable the card's Soundblaster
emulation. This line is not needed for the ACE.


IBM PS/1
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


ISP 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=C:\ISP16
        C:\ISP16\ISPINIT /B/M*

        CONFIG.SYS
        NONE
*Use /B switch for SB mode
*Use /M switch for  Microsoft Sound System mode



JAZZ 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:*

*D:  DMA CHANNEL.
*Q:  IRQ SETTING.
Specific values and directories may change



MAD 16
        AUTOEXEC.BAT
        SET MAD16=C:\MAD16
        SET BLASTER=A220 I5 D1 
        C:\MAD16\M16INIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for Microsoft Sound
System Mode



MAGIC S20 - Common on Acers
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND16=C:\MAGICS20
        C:\MAGICS20\SNDINIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for  Microsoft Sound
System Mode



MAGITEC GREEN 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE



MEDIA CONCEPT
        AUTOEXEC.BAT
        SET MC=C:\MC

        CONFIG.SYS
        NONE



MEDIA VISION DELUXE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MEDVSN\VBEAI.COM

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PROS.SYS



MEDIA VISION PREMIUM 3D SCSI2
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PA3D.SYS
        DEVICE=MINI406A.SYS



MMCD16W
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\MMCD16W
        SET GALAXY=*

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT for the SET BLASTER and SET GALAXY parameters



MONTE CARLO BY TURTLE BEACH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MCARLO\MCHKMIX

        CONFIG.SYS
        DEVICE=C:\MCARLO\MCMODE -S -W*

*Use -S switch for SB mode
*Use -W switch for  Microsoft Sound System Mode



MOZART SOUND CARD Common on Canons
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\MOZART
        C:\MOZART\MTZVOL.EXE

        CONFIG.SYS
        DEVICE=C:\MOZART\MZTINIT.SYS WSS /530*

*WSS /530 Puts the card into WSS mode port 530



MULTI-MEDIA PRO 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=C:\MMP16P

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line.



MW WAVE - Common on IBM Thinkpads
        AUTOEXEC.BAT
        SET BLASTER=
        SET MWPATH=C:\MWD\MANAGER;C:\MWD\MWGAMES*
        SET MWROOT=C:\MWD
        MWGAMES=ON**

        CONFIG.SYS
        NONE

*This is all one line.
**ON turns on Soundblaster emulation and OFF turns it off.



ORCHID GAMEWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\GW32\GW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



ORCHID SOUNDWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\SW32\SW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



PHILLIPS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE



PRO AUDIO SPECTRUM 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:*

*D:  DMA CHANNEL.      Q:  IRQ SETTING.
<DIR> may be PROAUDIO on older drivers.



PRO SONIC
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\PROSONIC\PROSYS.SYS



SC400
        AUTOEXEC.BAT
        SET SOUND=C:\SC400
        SET BLASTER=A220 I5 D1
        C:\SC400\UTILITY\SNDINIT /B

        CONFIG.SYS
        NONE



SGBAS16
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\SGBAS16
        SET GALAXY=*

        CONFIG.SYS
        DEVICE=C:\SGBAS16\DRIVERS\EEPRO.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY and
SET BLASTER lines.



SOUNDBLASTER AWE 32 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SB16
        C:\SB16\SB16SET /P/Q
        C:\SB16\DIAGNOSE /S*
        C:\SB16\AWEUTIL /S

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS   /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS**

*May be SBCONFIG on older cards.
**This line is only required to enable the sound card's CD-ROM interface.



SOUNDBLASTER PRO
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SBPRO*
        C:\SBPRO\SBP_SET*

        CONFIG.SYS
        NONE

*On newer cards the drivers and such may look like 
the SB16 except loading out of a different directory.



SOUNDBLASTER 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\SB16
        SET MIDI=SYNTH:1 MAP:E
        C:\SB16\SB16SET*
        C:\SB16\DIAGNOSE /S**

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS***

*Check the AUTOEXEC.BAT on your hard drive for the complete SB16SET line.




SOUND EXPRESSION BY BOCA
        AUTOEXEC.BAT
        SET BLASTER=
        C:\CE1440\CSACMAX1.COM*
        C:\CE1440\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE -S -W***

*Enables Soundblaster compatibility.
**/ON turns on Soundblaster compatibility, /OFF turns it off.
***-S for Soundblaster mode and -W for Windows Sound System mode.




SOUND EZ - See Mad 16



SOUND FX PLUS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SOUND=C:\MMSUP

        CONFIG.SYS
        NONE




SOUNDMAND BY LOGITECH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SOUNDMAN\MVSOUND.SYS




SOUND 16A - Common on Packard Bells 1 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\SOUND16A\UTILITY\SETMODE /MSS**
        SET SOUND16=C:\SOUND16A

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SB switch for SB mode. Use /MSS switch for Microsoft Sound System Mode.




SOUND 16A - Common on Packard Bells 2 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\AUDIO\SNDINIT.EXE /B**
        SET SOUND16=C:\AUDIO

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /B switch for SB mode
**Use /M switch for  Microsoft Sound System Mode




SOUND 144 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=SOUND144
        C:\SOUND144\UTILITY\SETMODE /SBP**

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.




STRAUSS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE





TROPEZ BY TURTLE BEACH 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\TROPEZ\DOSAPPS\SETUPSND*
        C:\TROPEZ\DOSAPPS\TZMODE -S*

        CONFIG.SYS
        DEVICE=C:\TROPEZ\DOSAPPS\TZMODE**

*Windows will disable these lines, so they will need to be run again
if Windows is started and shut down.  Use -S for Soundblaster mode and -W
for Windows Sound System mode on the TZMODE line.
**This line is necessary if the sound card is also 
acting as the CD-ROM controller.




VIBRA 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\VIBRA16
        SET MIDI=*
        C:\VIBRA16\DIAGNOSE /S**
        C:\VIBRA16\MIXERSET /P/Q

        CONFIG.SYS
        DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS
        DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line.
**Older cards may use SBCONFIG instead of DIAGNOSE.




VOYETRA SOUND
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=ISP16*
        C:\ISP16\ISPINIT /B

        CONFIG.SYS
        NONE

*May be SET ISP16=VOYETRA




WAVERIDER BY AZTECH
        AUTOEXEC.BAT
        SET BLASTER=
        SET SOUND=C:\WAVRIDER
        SET GALAXY=
        C:\WAVRIDER\DRIVERS\WAVERIDE.EXE
        C:\WAVRIDER\SETMODE /SBP*

        CONFIG.SYS
        NONE

*Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.


