Trophy Rivers Troubleshooting Guide
Revised 12/12/97

Sierra Technical Support provides this documentation as a reference to Sierra customers using Sierra software products.  Sierra Technical Support makes reasonable efforts to ensure that the information contained in this documentation is accurate.  However, Sierra makes no warranty, either express or implied, as to the accuracy, effectiveness, or completeness of the information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS, LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR CREATE ANY NEW WARRANTIES.  IN NO CASE SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS AND ILLEGAL OPERATION ERRORS
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - MULTI-PLAYER TROUBLESHOOTING
SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 9 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS
SECTION 10 - CONTACTING SIERRA FOR FURTHER ASSISTANCE




SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED
486DX66

2X CD-ROM drive
Windows 3.1 or higher
640 by 480, 256 color display
Mouse
Windows 95 for multi-player and joystick support	RECOMMENDED FOR BEST PERFORMANCE
Pentium
16 MB RAM
4X CD-ROM Drive


 SECTION 2 - INSTALLATION PROCEDURES 

Windows 95 Installation:

Insert the CD into your CD-ROM drive. Wait about 10 seconds, and Windows should prompt you with a message: "Would you like to run Trophy Rivers?" Select Install. 

You can also install the program by clicking on Start, then Run... then typing in D:\SETUP.EXE and clicking OK (If your CD-ROM drive is a letter other than D, substitute the appropriate drive letter).

Once you are in the Installation program, the system test will take place. Continue through the installation by clicking on Next. 

Windows 3.1 Installation:

Insert the CD into your CD-ROM drive. From the Program Manager menu bar, select File, then Run. In the Command Line Box, type in D:\SETUP.EXE and click on OK or press Enter. If your CD-ROM drive is a drive other than D, substitute the appropriate drive letter.



SECTION 3 - COMMON INSTALLATION PROBLEMS

Windows 95:

Problem:  Your computer fails the Sound Card test; you cannot hear the voice and fanfare in the Wave and MIDI tests. 
Solution:  Your sound card may be incorrectly configured for DAC (Audio) or your sound card drivers may not be properly installed or configured for Windows 95.  Make sure your speakers are turned on and run the Windows mixer program for your sound card so you can increase its volume levels for MIDI (music) and DAC (Audio). You should consult your sound card documentation or the manufacturer for information regarding the correct configuration of your sound card in Windows 95.  

Problem:  Your computer fails the Display test because you are not running in 256 colors, or your video card does not meet the Pixels-per-second second Speed requirement for the game. 
Solution:  First make sure you are running Windows in 256 colors. Even though your monitor and video card may be capable of displaying 256 colors, Windows may not be set up to use this resolution.  Click on the Start button, select Settings, then Control Panel. Double-click the Display icon. You will see four tabs: Background, Screen Saver, Appearance, and Settings. Click on Settings. In the box under Color Palette, it should say 256 Color. If it does not, click on the down arrow next to the window to view a list of choices, and select the one that says 256 Color.  You will also notice a slider bar under Desktop Area for adjusting resolution from 640 by 480 pixels (the lowest setting) upwards. If your video card failed the initial speed test, try adjusting the resolution to 640 by 480 pixels. This will decrease the screen resolution but may improve the speed of your video card. 

Problem:  Your computer fails the Memory test; you get a message stating you do not have enough memory to run Trophy Rivers.
Solution:  Trophy Rivers requires a computer with a minimum of 8 MB (8192k) of RAM to run, of which 7168k must be free. To free up memory in Windows 95, close any and all Windows programs (including screen savers, wallpaper, virus detection programs, shell programs like Norton Desktop or Packard Bell Navigator, etc.) that may be running. On your Taskbar, right-click on the program tab for the program you wish to shut down, and select Close. Then run Trophy River's Setup program again and try the memory test. If your system still fails the test, consult the boot disk instructions at the end of this document and create a Windows 95 boot disk for your system. Then boot up with the boot disk, disable any and all other Windows programs, and start the Setup/Install program again. These steps should give you enough memory to run the program. 


Windows 3.1:

Problem:  Your computer fails the Sound Card test; you cannot hear the voice and fanfare in the Wave and MIDI tests. 
Solution:  Your sound card may be incorrectly configured for Windows 3.1, or your drivers may not be installed properly. Make sure your speakers are turned on and run the Windows mixer program for your sound card so you can increase its volume levels for MIDI (music) and DAC (Audio). Additionally, make sure you have these drivers listed in the Drivers section of your Control Panel: Timer, MCI Midi Sequencer, MCI Sound, MCI Midi Sequencer, and MCI CD Audio. In addition to these drivers you should have several drivers specific to your sound card. Check your sound card documentation for the exact names of these drivers.

Problem:  Your computer fails the Display test because you are not running in 256 colors, or your video card does not meet the Pixels-per-second second Speed requirement for the game.  
Solution:  First make sure you are running Windows in 256 colors. Even though your monitor and video card may be capable of displaying 256 colors, Windows may not be set up to use this resolution.

If you've never changed your video display settings in Windows 3.1 or are not familiar with the brand and type of video card installed in your system, then we recommend contacting your system manufacturer or video card manufacturer for assistance. The steps below are generic and may not necessarily apply to your particular video card.

From the Program Manager double-click the Main program group icon, then select Windows Setup. You will see a dialog box with "Display" "Keyboard", "Mouse", and "Network". Click on Options, then select Change System Settings. You will see another dialog box, similar to the previous one. Click on the down arrow to the right of  "Display" to view a list of video drivers available to you. Use the scroll bar to scroll up and down the list of drivers. Select a 256-color driver appropriate for your video card. If you are installing the driver from floppy disks or some other source, choose "Other Display", and you will be instructed to type a path to the driver, or to insert the disk with the drivers into your floppy drive.

Again, if you have any problems changing your video driver and need more information, consult your Windows documentation, or contact the hardware or video card manufacturer. Additionally, if you do not seem to have the appropriate video drivers available to you, you will need to contact the hardware or video card manufacturer to obtain them.

Problem:  Your computer fails the Memory test; you get a message stating you do not have enough memory to run Trophy rivers.
Solution:  Trophy rivers requires a machine with a minimum of 8 MB (8,192 KB) of RAM to run if you are using Windows 3.1, and of that 8 MB at least 7,168 KB must be free. To free up memory in Windows, close any and all Windows programs (including screen savers, wallpaper, virus detection programs, shell programs like Norton Desktop or Packard Bell Navigator, etc.) that may be running. Press CTRL+ESC to bring up the task list. Highlight any and all programs other than Program Manager and click on the End Task button. Then run the Setup program again and try the memory test. If your system still fails the test, consult the boot disk instructions at the end of this document and create a boot disk for your system. Start your computer using the boot disk, disable any and all other Windows programs, and start the Setup/Install program again.


SECTION 4 - COMMON GAME PROBLEMS

A note concerning DirectX:

Trophy Rivers utilizes Microsoft DirectX 2.0.  DirectX can be installed from the Trophy Rivers CD during the setup procedure.  DirectX is an add-on to Windows 95 that provides an interface between the hardware and application.  By allowing the application more direct control of your system's hardware, DirectX is capable of greatly accelerating graphics and sound.

DirectX checks your video and sound card drivers for compliance.  If your current drivers are not compliant, DirectX will install new drivers.  The drivers installed by DirectX are designed by Microsoft, and may not be a perfect match for your particular brand and model of video or sound cards.  If your system fails to run properly after installing DirectX, you will need to contact the manufacturer of your hardware, or your computer manufacturer.


Problem: There is choppy movement when casting in the fishing mode.
Solution: This indicates that you need to free up more memory, or you may need to lower the resolution or color depth of the video display in which you are running Windows. Create a boot disk using the instructions in Section 8 or 9 to maximize available memory for Windows, and set your display to a 640 by 480, 256-color display. See the instructions in Section 3 - Common Installation Problems for assistance with changing the video display. 


Problem: When viewing the movies in the How To section, the sound comes in fine but there is no video.
Solution: This can be caused by an improper install of Video for Windows. Reinstalling Video for Windows should allow the video portion to be seen. In Windows 3.1 go into your FILE MANAGER (Double click on MAIN, then double click on FILE MANAGER). In Windows 95 go into your CONTROL PANEL (Click Start, Settings, and then double click on CONTROL PANEL).  In the CONTROL PANEL double click on ADD and REMOVE PROGRAMS, then click on Windows Setup.  Scroll down to Multimedia and double click on it. Take the checks out of Audio Compression, Media Player, and Video Compression then press OK twice.  This will bring you back to the CONTROL PANEL. Double click on ADD and REMOVE PROGRAMS, then click on Windows Setup.  Scroll down to Multimedia and double click on it. Now click on Audio Compression, Media Player, and Video Compression to put the checks back in and press OK twice.  This will reinstall the Video for Windows drivers.

Problem: You receive an error message indicating a problem with "Win32s" (Windows 3.1).
Solution: Delete and reinstall Trophy rivers and Win32s. To delete the game, run the Setup program in the Sierra group and choose Uninstall. Select Trophy rivers from the list that appears. To delete Win32s, use File Manager to delete the \WINDOWS\SYSTEM\WIN32S directory and the WIN32SYS.DLL file from the \WINDOWS\SYSTEM directory. NOTE: Make sure you ONLY delete the WIN32S directory. Do not delete the WINDOWS or SYSTEM directories! 

After you have deleted Trophy rivers and Win32s, create a boot disk using the appropriate instructions in Sections 8 or 9. Boot up with the boot disk and reinstall the game under the boot disk environment. 

NOTE: If you have trouble installing Win32s, make sure that SHARE is loaded. To load SHARE, exit Windows and type SHARE.  Restart Windows, then reinstall Trophy rivers and Win32s.

Problem: You receive an error message indicating "Abnormal Program Termination". 
Solution: Delete the game, then run SCANDISK to detect and correct any hard drive errors. Create a boot disk using the appropriate instructions in Section 8 or 9. Reboot the computer with the boot disk and reinstall under the boot disk environment.



SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS AND INVALID PAGE FAULTS

A General Protection Fault (Windows 3.1) or Invalid Page Fault (Windows 95) is a generic Windows error message that can occur in any Windows program. Insufficient memory, conflicts between two or more drivers or programs, or corrupted files can all contribute to GPFs. This section is broken into three sub-sections. The first are steps that apply to both Windows 3.1 and Windows 95. The next two sections give steps specific to Windows 3.1 and Windows 95, respectively.

Windows 3.1 and Windows 95

1. Create a Windows 3.1 or Windows 95 boot disk. See Sections 8 or 9for boot disk instructions.
2. Disable any and all other Windows programs (if any) that are running prior to starting the game. This includes all screen savers, wallpaper, etc.
3. Set your Video Display to 640 by 480, 256 colors. (Consult the steps given for changing display settings in Section 2 - Common Installation Problems.)



Windows 3.1 Only

1. Run the DOS SCANDISK or CHKDSK /F command on the hard drive. Correct any hard drive errors (if any are found), then delete the game and re-install it.
2. Check your Swap file (also called Virtual Memory) size. From Program Manager, Double-click on Main, then on Control Panel, then on the 386 Enhanced icon. Click on Virtual Memory, then on Change.  We recommend setting up an 8 MB, permanent swap file. NOTE: A swap file cannot be established on a compressed drive! Restart Windows for the swap file changes to take effect.

Windows 95 Only

1. Run SCANDISK on your hard drive by clicking Start, then Programs, Accessories, System Tools, Scandisk. Let Scandisk correct any errors, then uninstall the game and re-install it.
2. Disable Video Acceleration. Click on Start, then Settings, Control Panel. Double-click the System icon, choose Performance, then Graphics. You should see a slider bar labeled Hardware Acceleration. Lower the bar a notch (slide it to the left), then restart Windows when you are prompted and run the game again. Continue doing this until you cannot lower the bar any more or the problem is corrected. If this corrects the problem, you should contact your video card manufacturer to obtain updated video drivers.
3. Free up memory by lowering your CD-ROM Supplemental Cache Size. From Control Panel, click on System, then Performance, File System. Click on the tab for CD-ROM. Adjust the slider bar for Supplemental Cache Size from "Large" to "Small", then click on OK.
4. Make sure you have at least 20-30 MB of hard drive space free.  Windows 95 uses this free memory to create Virtual
Memory and will greatly improve the performance of applications in Windows 95.
 

SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

Windows 3.1:

In Windows 3.1, the SoundBlaster 16, Pro Audio Spectrum 16, and compatibles support "Extended FM" in Windows.  SoundBlaster Pro, SoundBlaster 2.0 and compatibles, use "Base FM" in Windows.  The Extended and Base FM settings are defined in the MIDI Mapper.  If your MIDI Mapper is configured incorrectly, you may hear just music and no voice, or vice versa.  The following MIDI Mapper instructions cover the most common types of sound card setups.  If you are using a sound card that is not listed here, please consult your sound card documentation for the correct MIDI Mapper setup.

SoundBlaster 16, ProAudio Spectrum 16 and compatibles: Click on Main, then Control Panel and then on MIDI Mapper.  If you have an option called Extended FM or something similar, choose it.  Close MIDI Mapper and run Trophy rivers.  If you don't have this option, you will need to make a new MIDI Mapper setup.  From the MIDI Mapper screen, click on New.  Enter a name such as "Extended FM" and then hit OK.  You will be at a screen with four columns and 16 rows.  Click on the word None in the 3rd column and the 1st row.  Now click on the small arrow that appears on the right of this box.  Choose the FM choice or Synthesizer choice.  Do this for ports 1 through 9.  Then, make sure that the SRC Channel values match the Dest. Channel values (i.e. if the SRC Channel is 10, the Dest. Channel should be 10).  If they are different, change the Dest. Channel to match the SRC Channel by clicking in the Dest. Channel box and changing its value.  Click on OK and close out the MIDI Mapper.  The music and voices should now play correctly in Trophy rivers.  For further information on the correct MIDI Mapper configuration for your sound card, please contact your sound card manufacturer.

SoundBlaster Pro and compatibles: Click on Main, then Control Panel and then on MIDI Mapper.  If you have an option called Basic FM or something similar, choose it.  Close MIDI Mapper and run Trophy rivers.  If you don't have a Basic FM option you will need to make a new setup.  From the MIDI Mapper screen, click on New.  Enter a name such as "Basic FM" and then hit OK.  You will be at a screen with four columns and 16 rows.  Click on the word None in the 3rd column and the 13th row.  Now click on the small arrow that appears on the right of this box.  Choose the FM choice or Synthesizer choice.  Do this for ports 13, 14, 15, and 16.  Click on OK and close out the MIDI Mapper.  The music and voices should now play correctly in Trophy rivers.  For further information on the correct MIDI Mapper configuration for your sound card, please contact your sound card manufacturer.

Problem:  Starting the game gives you a "Waveout Open" or "Waveout Prepare Header" error message. 
Solution:  The Windows error message you are receiving indicates that your sound card is in use by another program.  This is occasionally caused by another sound program taking control in Windows and not sharing the sound card properly.  Programs like Icon Hear It, Wired for Sound or Packard Bell Navigator can cause this type of problem. Some screen savers like After Dark will also access the sound card directly instead of using Windows to produce sounds. You should disable all programs of this type before playing the game.

Problem:  Using a Pro Audio Spectrum 16, the speech and other digitized sounds are full of static.
Solution:  This is caused by using the DMA 3 (the 8-bit DMA) for the Pro Audio portion of the sound card.  Change to DMA 5 or 7 (16-bit DMAs) and the static should go away.

Problem:  You hear no sound during the game
Solution:   Check to make sure your MIDI Mapper is set up correctly. The beginning paragraphs of this section give instructions for setting up the MIDI Mapper for different sound cards. You should also make sure that your sound card drivers in the Driver section of Control Panel are installed correctly. If any of the needed drivers are missing from your system, you may not hear sound. The following drivers are included with Windows 3.1 and should be present in the Drivers section of Control Panel:

MIDI Mapper
Timer
[MCI] MIDI Sequencer 
[MCI] Sound

If you are missing any of these drivers, they can be installed by choosing the Add button in the Drivers window and installing them off of your Microsoft Windows Installation disks. In addition to these standard Windows drivers, there should be two or three sound card-specific drivers.  These drivers should have the name of your sound card in their title. If these are missing, you will need to reinstall the sound card drivers off of the sound card installation disks. To check and see if the drivers are installed correctly, open the Media Player in the Accessories group. Choose Device from the menu, and in the list that pops down, you should see at least a MIDI Sequencer and Sound listing. If they are not in the list, even after reinstalling the [MCI] drivers, your drivers are still not installed correctly and you should contact your sound card manufacturer for additional help.

If you are still experiencing sound problems, you may need to update your sound drivers.  If you do not have the current Windows drivers for your sound device, you may need to contact the manufacturer of your sound device or your local hardware supplier for an updated set of sound drivers.  Check your Windows documentation or your sound device documentation for full instructions on updating your sound drivers.


Windows 95:

To make sure that your sound card is configured correctly in Windows 95, check the Audio and MIDI settings in the Multimedia section of Control Panel.  The Audio setting defines what driver will be used to produce digitized sound (DAC). Speech and sound effects in a game are usually DAC sounds. The MIDI setting indicates what driver is being used for music playback. The following examples are for the SoundBlaster 16:

AUDIO: SB16 Wave Out
MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis

The names of the Audio and MIDI drivers will vary, depending on your sound card. However, they should be similar to these SoundBlaster 16 drivers. For complete information (including driver names and installation instructions) on Windows 95 drivers for your sound card, contact your sound card manufacturer. 

Problem:  You hear no sound during the game
Solution:  This usually occurs when your sound card's Windows 95 drivers are not installed correctly. See the above paragraphs for information on checking your Windows 95 sound card drivers.


SECTION 7 - MULTI-PLAYER TROUBLESHOOTING

In order to use the Multi-Player feature of this game you must run Trophy rivers under Windows 95.  Windows 3.1x does not provide the functions necessary for the Multi-Player game.

Modem Play:
Trophy Rivers uses DirectPlay for playing the game with your modem. In other words, the game will use the modem settings in your Windows 95 Control Panel to access and use your modem. If you are having problems with incorrect modem settings, you will need to set up your modem properly in the Control Panel. Please refer to your modem documentation on how to do this.

IPX Network Play:
In order to play over an IPX network, all of the players must have a Network card in their computer. You must also be able to see each other in Network Neighborhood. Here are some common problems with network play:

Problem:
You can not see the game you have created when you try to make a network game, even after hitting the refresh button.
Solution:
This happens when the Net Protocol is configured incorrectly (i.e. it is set up for TCP/IP). When you are in the game click OPTIONS from the menu bar, then NET PROTOCOL, TCP/IP should be used when playing over the Internet, and IPX should be used when playing over a network.


Internet Play:
Trophy Rivers can be played on the Internet through Sierra's free site, WON.NET (formerly called SIGS).  Here are some requirements for Internet play of Trophy Rivers:

 Windows 95
 Your ISP (Internet Service Provider) must support Winsock32 and PPP (Point-to-Point Protocol)

Here are some examples of ISPs that currently do, and do not provide Winsock 32 support:

ISPs that currently support Winsock32:
- Microsoft Network (Dial Up Internet Access) 
- CompuServe 3.0 (32 bit Dial Up Internet Access) 
- GNN (32 bit access only)
- Netcom (32 bit access only)
- Earthlink, PSI, etc....

ISPs that do not currently support Winsock32:
- AOL 
- Prodigy
- WOW
- GNN (with 16 bit access)
- Netcom (with 16 bit access)
- Or any provider that does not assign your IP address at 
  login (ask your ISP to be sure)

If you are unsure of whether your Internet Service Provider supports Winsock32, please contact them to find out.  For technical problems with WON, please contact support@won.net.

Common WON Errors & Causes:

Problem: Error 0 Reported by Connect 0 () or a Socket Error.
Solution: Try again later, server possibly down.

Problem: Forgot Password.
Solution: Log in again as a new user, enter password, go into new member and re-enter password.  The log in should proceed as normal. Also, remember that user names and passwords are case sensitive.

Problem: Error 0 reported from create sockets.
Solution: Most likely not a true PPP/WINSOCK32 connection.  Try re-installing your Internet software.

Problem: Error: 10024 Too many open files (Several Internet applications open at once).
Solution: Close down some applications and try again.

Problem: Error: 10051 Server unreachable (Servers down).
Solution: Try again later.

Problem: Error: 10052 Server dropped connection.
Solution: Attempt to reconnect.

Problem: Error: 10053 Connection aborted locally.
Solution: Restart your computer and try again.

Problem: Error: 10054 Connection reset (bad connection).
Solution: Attempt to reconnect.

Problem: Error: 10055 No resources available.
Solution: Close some applications and try again.

Problem: Error: 10060 Connection timed out (can't connect to another player at game start).
Solution: Restart the computer and try again.

Problem: Error: 10061 Connection refused (severs down).
Solution: Try again later.

Problem: Error: 10065 Servers are down.
Solution: Try again later.

One other thing to try when having Server connection problems; click START, RUN and then type:

ping sigs.sierra.com

You should get replies back.  If you get 'Request Timeouts' it means that your computer isn't seeing ours.  You should try this test while connected and then also periodically throughout your session.  Test it when you get the error message and again afterwards.  

Also if the ping times start going above 400 ms (.4 seconds) then your game may start experiencing problems.



SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS


STEP 1: FORMATTING THE DISK
Place a high-density diskette that you do not have any information on in your A: drive.  Then, open My Computer from the desktop and highlight the icon for Drive A:.  Right-click on the icon and choose Format.  In the resulting dialog box, make sure that checks are in the boxes for "Full" and "Copy System Files".  Click on OK to start the process.

STEP 2: COPYING THE MSDOS.SYS FILE
While still in My Computer, double-click on the icon for the C: drive to open it.  Look for the file called MSDOS.SYS in the list of files.  If the file isn't listed, click on the View menu, choose Options and then the View tab.  Make sure that "Show all files" is checked and that "Hide MS DOS file extensions" is NOT checked.  Once you've found the file, right-click on it and choose Send To 3  Floppy (A).  You will be prompted to replace an existing file - click on OK.  

NOTE:
Try your boot disk at this point by going to the Start menu and choosing Shutdown and Restart the Computer with the disk in your A: drive.  If your computer has Windows '95 drivers for all of your hardware, Windows 95 and your application should work fine.  


SECTION 9 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS 

IMPORTANT NOTE: Please read the entire instructions prior to starting at Step 1.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high-density diskette in the A: drive. This procedure will transfer the "system files" to the disk and allow the computer to boot up correctly.  The disk must be in the A: drive; the computer will not boot from the B: drive. At a DOS prompt, type the FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error again, the MS-DOS FORMAT command may not be on your system, or it may have been renamed.  Programs such as PC Tools and Norton Disk Utilities sometimes rename the FORMAT command to prevent accidental loss of data.  If you are using a program of this type, check your documentation to find out how to format a SYSTEM DISK, then proceed to Step 2. 

STEP 2
LOCATING THE CD-ROM DEVICE DRIVER
The CD-ROM drive requires a device driver loaded in the CONFIG.SYS file.  This driver must be loaded correctly or you will be unable to access your CD-ROM drive. To make sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on the hard drive and copy the driver line from there.  To display the CONFIG.SYS, type the following at a DOS prompt:

CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

The CONFIG.SYS file will display on the screen. Look for the line that loads the CD-ROM device driver. The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those listed above.  Carefully write down the line for use in your boot disk.  

To exit the CONFIG.SYS, press the <ALT>, <F>, and then <X> keys.

If you have a SCSI CD-ROM drive, there may be an additional driver in your CONFIG.SYS that must be loaded for the CD-ROM device drivers to load correctly.  Check your CD drive documentation for more information. 

NOTE:  If you cannot locate the driver in your CONFIG.SYS file, check your CD-ROM drive documentation, or contact the drive's manufacturer.

STEP 3
LOCATING THE MSCDEX CD-ROM EXTENSION 
In addition to the CD-ROM device driver in the CONFIG.SYS, your CD-ROM drive requires MSCDEX, the Microsoft extension for CD-ROM drives.  If this extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD-ROM drive. To display the AUTOEXEC.BAT, type the following at a DOS prompt:

CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

The AUTOEXEC.BAT file will display on the screen. Look for the line that loads MSCDEX. It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above. Carefully write down the line for use in your boot disk.  

To exit the AUTOEXEC.BAT, press the <ALT>, <F>, and then <X> keys.

STEP 4
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that require these drivers or initialization routines are the SoundBlaster 16, MAD16 and the Aria 16.

Section 10 contains the sound card lines for many common sound cards.  Check to see if your sound card is on the list.  If it is, you will need to add the appropriate lines to the AUTOEXEC.BAT and/or CONFIG.SYS on your boot disk.  If your sound card is not listed, you should check your documentation for information on what needs to load in the AUTOEXEC.BAT and CONFIG.SYS. 

STEP 5
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the following at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS 
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

Now add the CD-ROM device driver as you wrote it down in the "Locating the CD-ROM Device Driver" section above. The device driver should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the "Sound Cards" section now.  The following example lines are for the SoundBlaster 16:

DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICE=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by pressing <ALT>, <F>, and then <X>.

STEP 6
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the following at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\DOS;C:\SIERRA 
C:\DOS\SMARTDRV 512

Now add the MSCDEX line as you write it down in the "Locating the MSCDEX CD-ROM Extension" section.  For example:

C:\DOS\MSCDEX /D:MSCD001 

If you need to run any sound card initialization programs or load any drivers, copy them from the "Sound Cards" section now.  The following example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6 
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E 
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 
C:\SB16\DIAGNOSE /S 

Save the file by pressing <ALT>, <F>, and then <S>.  Exit the file by pressing <ALT>, <F>, and then <X>.

STEP 7
REBOOT THE SYSTEM AND START WINDOWS
Reboot your system by depressing the <RESET> button on your computer or by using the <CTRL>, <ALT>, <DEL> key sequence on your keyboard.  When you are at a C:\ prompt, type WIN /3 to start Windows.

STEP 8
CREATE A CLEAN WINDOWS ENVIRONMENT
You should make sure that all screen savers, virus scans, and sound-related Windows programs (Icon Hear It, Wired for Sound, etc.) are disabled before starting your game. In addition, if you are using an alternate Windows desktop like Norton Desktop or PCTools, disable this and use standard Program Manager

Also, make sure you have a swap file set up that is at least 8 MB permanent or 16 MB temporary.  You can check your swap file settings in the 386Enhanced icon in the Control Panel.


SECTION 10 - CONTACTING SIERRA FOR FURTHER ASSISTANCE

Sierra On-Line has a full library of help documents available electronically.  You can download them from Sierra's home page on the World Wide Web at http://www.sierra.com by following the on-screen information.

Other options include leaving a message for Sierra's technical support staff at the web site above by accessing the technical support message boards, or e-mailing to simulations@sierra.com with a complete description of the game, your system, and the problem you are experiencing.

You can also receive your document via our automated faxback service.  Call (425) 644-4343, choose to use the automated technical support system and follow the voice instructions provided.  You will be faxed a catalog of all of the documents that we have to offer and you will then be able to get the documents you need.  If you prefer, you can also fax us at (425) 644-7697 with your document request.

Additionally, a Sierra Technical Support, Support Request Form has been enclosed in case you wish to contact us via fax or U.S. mail.  Simply fill it out and return it to us.  Our fax number is (425) 644-7697 and our mailing address is:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

For phone assistance, you can reach Sierra Technical Support at (425) 644-4343 between 10:00 am and 6:45 pm, Monday through Friday, Pacific Standard Time.  Please have the game installed and be at your system when you call.

If you are in Europe, please contact our office in England. The Customer Support number is (0118) 920-9111, between 
9:00 am and 5:00 pm, Monday through Friday.   The fax number is (0118) 987-5603.  Customer Service can also be reached at the following address:

Sierra On-Line Limited
2 Beacontree Plaza
Gillette Way
Reading, Berkeshire
RG2 OBS United Kingdom
 On-LINE TECHNICAL SUPPORT REQUEST FORM (for IBM PC's & Compatibles)

Please provide as much of the information requested below as possible. Attach additional pages if necessary. Please Print clearly.)

Name :	
Full Mailing Address :	
FAX Number:		Phone Number:		Email Address:	

Name/Description of Program:	

Description of Problem  (Please be as specific an detailed as possible. Again, feel free to attach additional sheets if necessary.) 






How are you running the program? (Circle one)	* As a DOS Application in DOS	*  As a Windows Application in Windows	* As a DOS application in  or through Windows

Computer Brand:		Computer Model:	

Operating System (circle all that apply)	DOS 5	DOS 6	DOS 6.2+	Win 3.1/3.11	Win 95	OS/2*	Windows NT*

*NOTE: Windows NT, OS/2 & Other Operating Systems are not officially supported.

CPU Brand (circle):	INTEL	AMD	CYRIX	NEXGEN	Other:	
CPU Type (circle):	386SX	386DX	486SX	486DX	Pentium	Pentium Pro	Other:	
CPU Speed (circle):	25	33	40	50	66	75	100	120	133	150 	166	Other:	

Total RAM installed in the system in MB (circle)	1 MB	2 MB	4 MB	8 MB	16 MB	32 MB	Other:	
Total Hard Drive Space in MB:		Free Hard Drive Space after installing the Program (in MB):	

CD-ROM Brand (circle):	NEC	Mitsumi	Creative Labs	Diamond	Sony	Teac	Other:	
CD-ROM Model:		 CD-ROM Speed (circle)	1x	2x	3x	4x	6x	8x

Video Card (circle):	Diamond	ATI	Number9	STB	Cirrus	Matrox	Hercules	Trident	Other:	
Video Card Model:		Video Memory (circle):	512k or less	1 MB	2MB 	4MB or more

Screen resolution you are using in Windows currently (circle)	640x480	800x600	1024x768	1280x1024	1600x1200 +
Color Depth you are using in Windows currently (circle)	16	256	32,768+ (High Color)*	16.7 Million (True Color)*

*NOTE: If you are using anything other than 256 colors, we generally recommend using 256 for most programs.

Sound Card Brand/Model/Description (please write in):	
DMA (circle)	0	1	3	5	Other:		IRQ (circle)	3	5	7	10	Other:		Port Address(circle)	220	240	Other:

Disk Compression Software (circle):	Doublespace 	DriveSpace	Stacker	SuperStor	None	Other:

Please check any steps below which you have tried:

	SCANDISK, Delete & Re-install program		A DOS & Windows installation (for programs supporting both)
	Boot Disk 		Disk or CD replacement
	Patch Disk (If applicable) Name of patch:		Updated Drivers
	Temporarily disabling Sound card/Sound in Program		Other: 

