D-Day Troubleshooting Guide 

Sierra Technical Support provides this documentation as a reference to 
Sierra customers using Sierra software products.  Sierra Technical 
Support makes reasonable efforts to ensure that the information 
contained in this documentation is accurate.  However, Sierra makes no 
warranty, either express or implied, as to the accuracy, effectiveness, or 
completeness of the information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE 
THAT THE INFORMATION HEREIN WILL WORK WITH ANY 
OR ALL COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME 
ANY LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, 
FOR THE USE OF THE INFORMATION HEREIN, INCLUDING 
ANY AND ALL DAMAGE TO OR LOST USE OF COMPUTER 
HARDWARE OR SOFTWARE PRODUCTS, LOSS OF 
WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY 
THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR 
ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, 
DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF 
LIABILITY OR CREATE ANY NEW WARRANTIES.  IN NO CASE 
SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE 
OF THE SIERRA SOFTWARE PRODUCT.

TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - RUNNING THE GAME UNDER WINDOWS 95
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - DOS BOOT DISK INSTRUCTIONS
SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 9 - IF YOU STILL HAVE PROBLEMS
SECTION 10 - SOUND CARD DRIVER INFORMATION


SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED:
386/16 SX
640 KB RAM
CD-ROM drive
VGA
Hard Drive
Microsoft Compatible Mouse
MS-DOS 3.0 or higher for DOS version

RECOMMENDED FOR BEST PERFORMANCE:
Sound Card with DAC


SECTION 2 - INSTALLATION PROCEDURES

DOS: 
Insert the CD and switch to the CD drive by typing the drive 
letter followed by a colon. Ex: D:.  Then type INSTALL to 
begin the installation program.  Follow the on-screen prompts to 
complete the installation.  

WINDOWS 3.1:
The game will not run in Windows 3.1.

WINDOWS 95:
Insert the CD into the appropriate drive. Click on the Start 
Button, then Run.  In the Open field, type the letter of the drive 
followed by \INSTALL.  Ex: D:\INSTALL.  Follow the on-
screen prompts to complete the installation.

SECTION 3 - COMMON INSTALLATION 
PROBLEMS

DOS AND WINDOWS:
PROBLEM: During installation you receive the error "CDR-101" 
or "NOT READY READING DRIVE X" (Where X is the drive 
you are installing from).
SOLUTION: This usually indicates a bad disk.  If you have had the 
product less than 90 days, Sierra will replace your game disk for 
free.  Send the CD with a copy of a dated receipt and a letter 
requesting disk replacement.  Be sure to include your  full name, 
mailing address and a phone number.  If you have had the 
product over 90 days you will need to include a check or money 
order for $10.00.  The address is: Sierra On-Line Fulfillment, 
PO Box 485, Coarsegold, CA  93614-0485.

DOS ONLY:
PROBLEM:  After typing INSTALL, a row of dots goes across the 
screen and stops.  The computer is locked up with this row of 
dots appearing on the screen.
SOLUTION:  The dots indicate the hardware detection portion of 
the installation program.  You can bypass the hardware detection 
(and therefore the lockup) by typing INSTALL /M.  If this entry 
doesn't work, try INSTALL /F.  One of these entries should get 
you past the lockup. If these alternate INSTALL commands do 
not correct the problem, create a boot disk using the boot disk 
instructions in Section 6 and install the game under the boot disk 
environment. 


Windows 95
Click on the Start button, select Settings, then Control Panel. 
Double-click the Display icon. You will see four tabs: 
Background, Screen Saver, Appearance, and Settings. Click 
on Settings. In the box under Color Palette, it should say 256 
Color. If it does not, click on the down arrow next to the 
window to view a list of choices, and select the one that says 
256 Color. Restart Windows when prompted to do so. If you 
have any trouble running Windows 95 in 256 color mode, please 
contact your video card manufacturer for assistance. 


SECTION 4 - COMMON GAME PROBLEMS

PROBLEM: When you attempt to run the game, you receive an 
error message indicating insufficient memory. 
SOLUTION: Create a boot disk using the instructions in Section 6 
or 7 and run the game under the boot disk environment. This 
should free up enough memory to run the game. 

PROBLEM:  The game locks up after the first sound effect is 
played. (DOS version.)
SOLUTION:  This usually occurs with Soundblaster 16 and 
compatible sound cards. To correct this, run the game's 
INSTALL program, and choose Soundblaster/Adlib for Music 
and Thunderboard for Speech/Audio. 


SECTION 5 - RUNNING D-DAY UNDER WINDOWS 95

Windows '95 is designed to run MS-DOS programs as well as 
Windows programs. The following basic troubleshooting steps 
should help you resolve problems such as memory errors, 
crashes, lockups and illegal instructions errors (GPFs).

Step 1 - Run the program from a minimal boot disk.  
Memory conflicts are a common cause of problems with DOS 
games in the Windows '95 environment. Creating a boot disk 
will free up more system resources and memory for your games.  
The boot disk also creates an environment that is "cleaner" or 
free of extra TSR and utilities that can sometimes cause 
conflicts. Detailed boot disk instructions are included in Section 
2 of this document.

Step 2 - Check for corrupted files and hard drive errors.
Windows '95 contains a program called Scandisk that will check 
your hard drive for errors. To run Scandisk, click on Start, 
Programs, Accessories, System Tools and choose Scandisk 
from the list.  If Scandisk finds any errors on the hard drive, fix 
them, then delete your game and reinstall it. 

Step 3 - Check your sound card drivers.
Windows '95 ships with many sound card drivers, however, 
there are many sound cards are not directly supported.  When a 
sound card is not directly supported by Windows '95, the game 
may lock up or crash. Check with your sound card manufacturer 
to see if they have Windows '95 drivers. If no Windows '95 
drivers are available, running the game in MS-DOS mode may 
correct the problem. 

Step 4 - Reinstall the game in a clean boot environment.  
Lockups and other technical problems can be caused by 
corrupted game files.  No program will run correctly if the data 
or executable files are corrupted.  These corruptions will occur 
during the installation of the game and are usually due to 
conflicts with TSRs or other utilities running during the game 
installation. You should install the game in a "clean" boot 
environment. See Section 2 for complete instructions on creating 
a boot disk.

Step 5 - Create a clean Windows environment.
Make sure that all screen savers, virus scans, and sound-related 
Windows programs (IconHear It, Wired for Sound, etc.) are 
disabled before starting the game. You should also check to 
make sure that you have virtual memory enabled. You can check 
this by clicking on Start, Setting, Control Panel, System, 
Performance, Virtual Memory.   Make sure that Let Windows 
manage my virtual memory settings is checked. 

Step 6 - Check your CD-ROM drivers.
Windows '95 ships with the most common CD ROM drivers, 
however, there are some CD ROM drives out there that 
Windows '95 does not support directly.  If you are having 
trouble reading CD's, check with your CD ROM drive 
manufacturer to find out what lines need to appear in your 
CONFIG.SYS and AUTOEXEC.BAT. 

Step 7 - Check your mouse driver.
In addition to the Windows mouse driver, you may need to load 
a DOS mouse driver to allow the mouse to function in your DOS 
game.  The boot disk instructions in Section 2 contain detailed 
information on locating this mouse driver, or you can check in 
your mouse documentation.  Sierra games work best with a 
Microsoft (version 8.2 or higher) or Logitech (version 6.0 or 
higher) mouse driver.

Step 8 - Run the game in MS-DOS mode
To restart the computer in MS-DOS mode, choose Start, Shut 
Down, Restart in MS-DOS mode.  Many games will run better 
in this environment.  

Step 9 - Boot to your previous version of MS-DOS
If you upgraded to Windows '95 from a previous version of MS-
DOS, you have the option to run the game in that previous 
operation system. If the game ran without problem before you 
upgraded, this procedure should help you. See the boot disk 
instructions in Section 7 (Step 9) for detailed instructions.


SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

DOS SOUND CARD CONFIGURATION
In DOS, the best sound card settings for a SoundBlaster 
compatible card are I/O 220, DMA 1 and IRQ 5 or 7.  If you're 
using a Pro Audio card, the best settings are I/O 220, DMA 3 
and IRQ 5 for the Pro Audio portion of the card, set the 
SoundBlaster portion of the card to DMA 1 and IRQ 7.  Make 
sure that the Soundblaster and ProAudio portions do not share 
the same DMA!  Settings outside these parameters can cause 
lockups and/or choppy, repeating or garbled speech.   Most 
sound cards have test utilities that will tell you what settings you 
are using.  Check your sound card documentation for more 
information.


WINDOWS 95 SOUND CARD CONFIGURATION
To make sure that your sound card is configured correctly in 
Windows 95, check the Audio and MIDI settings in the 
Multimedia section of Control Panel.  The Audio setting 
defines what driver will be used to produce digitized sound 
(DAC). Speech and sound effects in a game are usually DAC 
sounds. The MIDI setting indicates what driver is being used for 
music playback. The following examples are for the 
SoundBlaster 16:

AUDIO: SB16 Wave Out
MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis

The names of the Audio and MIDI drivers will vary, depending 
on your sound card. However, they should be similar to these 
SoundBlaster 16 drivers. For complete information (including 
driver names and installation instructions) on Windows 95 
drivers for your sound card, contact your sound card 
manufacturer. 


DOS SOUND ISSUES
PROBLEM:  The game locks up when a character speaks or a 
sound effect is played.
SOLUTION:  This usually happens with SoundBlaster 16 and 
compatible cards.  To fix it, rerun the INSTALL program, 
change Music to SoundBlaster/Adlib and Audio to 
Thunderboard.  If this does not correct the problem, you may be 
using non-standard sound card settings, or have a hard ware 
conflict; see the Sound Card Settings section of this document.

PROBLEM:  Choppy, repeating or garbled speech.
SOLUTION:  This is caused by non-standard sound card settings or 
a conflict between the sound card and another piece of hardware 
on your computer.  See "DOS Sound Card Configuration" above 
for supported settings and refer to your sound card 
documentation for information on resolving hardware conflicts.



WINDOWS 95 SOUND ISSUES
PROBLEM: No sound or music.
SOLUTION: This may be caused by incorrect driver selection or 
outdated or incompatible sound card drivers. See "Windows 95 
Sound Card Configuration" above for information on Windows 
95 sound card drivers. 



SECTION 7 - BOOT DISK INSTRUCTIONS FOR DOS

IMPORTANT NOTE: Please read the entire instructions prior 
to starting at Step 1.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density 
diskette in the A: drive. This procedure will transfer the "system 
files" to the disk and allow the computer to boot up correctly.  
The disk must be in the A: drive; the computer will not boot 
from the B: drive. At a DOS prompt, type the FORMAT 
command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the 
error again, the MS-DOS FORMAT command may not be on 
your system, or it may have been renamed.  Programs such as 
PC Tools and Norton Disk Utilities sometimes rename the 
FORMAT command to prevent accidental loss of data.  If you 
are using a program of this type, check your documentation to 
find out how to format a SYSTEM DISK, then proceed to Step 2. 

STEP 2
LOCATING THE MOUSE DRIVER
If you are playing a game that uses a mouse, the Microsoft 
compatible mouse driver must be loaded into memory with the 
boot disk. There are two kinds of mouse drivers available: those 
that load in the CONFIG.SYS file and those that load in the 
AUTOEXEC.BAT file.  CONFIG.SYS mouse drivers have an 
extension of .SYS (MOUSE.SYS) and AUTOEXEC.BAT drivers have either
a .COM or .EXE extension (MOUSE.COM, MOUSE.EXE).  You must load at 
least one of these drivers, but it is not necessary to load them all. 

If you do not know where the mouse drivers are located on your 
system, the command below should help you locate them.  Type 
the following at the C:\ prompt:

DIR MOUSE* /S <ENTER>

This command will cause the system to search all subdirectories 
for a file called MOUSE.  If the system locates a MOUSE file, it 
will display the path where the file is located.  For example, if 
the MOUSE.COM file is located in a C:\MOUSE directory, the 
system will display:

Directory of C:\MOUSE
	MOUSE.SYS		55160 	03-10-92	3:10a
	MOUSE.COM		56408	03-10-03	6:00a

If this procedure does not locate a MOUSE file, your mouse 
driver may have a different name; some common names for 
mouse drivers are IMOUSE, GMOUSE and HPMOUSE.  Your 
should check your mouse documentation for the exact file 
names and how to install them. 

Once you have located the mouse driver, you must copy it to the 
boot disk.  The following example assumes that the mouse 
drivers are located in the C:\MOUSE directory as shown above.  
To copy the MOUSE files to the boot disk, type:

COPY C:\MOUSE\MOUSE.* A: <ENTER>

Substitute the appropriate path and file names for your mouse 
drivers in the command above.  After you press ENTER, you 
should see a message indicating that some files were copied.


STEP 3
LOCATING THE CD ROM DEVICE DRIVER 
The CD ROM drive requires a device driver loaded in the 
CONFIG.SYS file.  This driver must be loaded correctly or you 
will be unable to access your CD ROM drive. To make sure that 
the device driver loads correctly on the boot disk, look at the 
CONFIG.SYS on the hard drive and copy the driver line from 
there.  To display the CONFIG.SYS, type the following at a 
DOS prompt:

CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

The CONFIG.SYS file will display on the screen. Look for the 
line that loads the CD ROM device driver. The line should look 
something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly 
from those listed above.  Carefully write down the line for use in 
your boot disk.  

To exit the CONFIG.SYS, press the <ALT>, <F>, then <X> keys.

If you have a SCSI CD ROM drive, there may be an additional 
driver in your CONFIG.SYS that must be loaded for the CD 
ROM device drivers to load correctly.  Check your CD drive 
documentation for more information. 

NOTE:  If you cannot locate the driver in your CONFIG.SYS 
file, check your CD-ROM drive documentation, or contact the 
drive's manufacturer.


STEP 4
LOCATING THE MSCDEX CD ROM EXTENSION
In addition to the CD ROM device driver in the CONFIG.SYS, 
your CD ROM drive requires MSCDEX, the Microsoft 
extension for CD ROM drives.  If this extension is not loaded 
correctly in the AUTOEXEC.BAT, you will be unable to access 
your CD ROM drive. To display the AUTOEXEC.BAT, type 
the following at a DOS prompt:

CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

The AUTOEXEC.BAT file will display on the screen. Look for 
the line that loads MSCDEX. It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ 
slightly from the ones above. Carefully write down the line for 
use in your boot disk.  

To exit the AUTOEXEC.BAT, press the <ALT>, <F>, then <X> keys.

STEP 5
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must 
be loaded in the AUTOEXEC.BAT or CONFIG.SYS.   Some 
sound cards that require these drivers or initialization routines 
are the SoundBlaster 16, MAD16 and the Aria 16.

At the end of this document, you will find a section labeled 
"Sound Cards".  These tables contain the sound card lines for 
many common sound cards.  Check to see if your sound card is 
on the list.  If it is, you will need to add the appropriate lines to 
the AUTOEXEC.BAT and/or CONFIG.SYS on your boot disk.  
If your sound card is not listed, you should check your 
documentation for information on what needs to load in the 
AUTOEXEC.BAT and CONFIG.SYS. 

STEP 6
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the 
following at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS 
Editor. Enter the following lines:

DEVICE=C:\DOS\HIMEM.SYS 
DEVICE=C:\DOS\EMM386.EXE NOEMS
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

If you're using MOUSE.SYS to load your mouse, add the 
following line:

DEVICEHIGH=A:\MOUSE.SYS 

If you're playing a CD game, add the CD ROM device driver as 
you wrote it down in the "Locating the CD ROM Device 
Driver" section.  If you're playing a standard DOS game, the 
device driver should look something like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the 
"Sound Cards" section now.  The following example lines are 
for the SoundBlaster 16:

DEVICEHIGH=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICEHIGH=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file 
by pressing <ALT>, <F>, then <X>.

STEP 7
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the 
following at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS 
Editor. Enter the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\DOS;C:\SIERRA 

If you are using the MOUSE.COM or MOUSE.EXE file to load 
your mouse, add the appropriate line:

LH A:\MOUSE.COM

If you're playing a CD game, add the MSCDEX line as you 
write it down in the "Locating the MSCDEX CD ROM 
Extension" section.  For example:

LH C:\DOS\MSCDEX /D:MSCD001 

If you are playing a Windows game, add the following line:

LH C:\DOS\SMARTDRV

If you need to run any sound card initialization programs or load 
any drivers, copy them from the "Sound Cards" section now.  
The following example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6 
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E 
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 
C:\SB16\DIAGNOSE /S 

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file 
by pressing <ALT>, <F>, then <X>.

STEP 8
REBOOT THE COMPUTER AND START THE GAME
Reboot your system by pressing the <RESET> button on your 
computer or by using the <CTRL> <ALT> <DELETE> key 
sequence on your keyboard.  Follow the instructions in the game 
manual to start the game.


SECTION 8 - BOOT DISK INSTRUCTIONS FOR WINDOWS 95

IMPORTANT NOTE:  Please read all instructions before 
beginning this procedure. If you are not playing a CD game, you 
can skip Steps 2 and 3.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density 
diskette in the A: drive. This procedure will transfer the "system 
files" to the disk and allow the computer to boot up correctly.  
The disk must be in the A: drive; the computer will not boot 
from the B: drive. 

To format a disk in Windows 95, put the disk in the drive, open 
My Computer, then right click on the A: icon. From the pop-up 
menu, select Format. Under "Format type" select Full; under 
"Other options", choose Copy system files. Click on Start. 

After the disk is formatted, you must copy the MSDOS.SYS file 
from the hard drive to the floppy disk.  To do this, leave the 
floppy disk in the drive, open Windows Explorer and find the 
MSDOS.SYS file in the root of the C: drive.  Right click on the 
file, then select Send to from the pop-up menu.  Send the file to 
the A: drive. 

NOTE:  If you don't see the MSDOS.SYS file in Explorer, the 
file is hidden.  To make the file visible, select View, Options, 
then Show all files. If you do not wish the hidden files to remain 
visible, you can hide them again after you've made the boot disk 
by choosing View, Options, Hide files of this type.

STEP 2 
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive may require a device driver loaded in the 
CONFIG.SYS file. Look at the CONFIG.SYS on your hard 
drive to determine if you need to load a CD ROM driver on the 
boot disk. To display the CONFIG.SYS, click on the Start 
button, then choose Run.  In the Open line, type SYSEDIT, 
then click on OK.  The SYSEDIT window will appear.  Click on 
the CONFIG.SYS title bar to display the CONFIG.SYS file. 
Look for a line that loads a CD ROM device driver. The line 
will look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly 
from those listed above. Carefully write down the line for use in 
your boot disk. If you do not see a CD ROM driver line, then 
Windows 95 supports your CD drive directly and it is not 
necessary to add a CD driver line to your boot disk. 

NOTE: Native support of CD ROM drives is only available 
when booting to Windows 95. When you boot to DOS mode, 
you will need to load a CD ROM driver in the CONFIG.SYS. 
Check your CONFIG.SYS on your hard drive for the appropriate 
driver. If you do not see a driver in the CONFIG.SYS file, check 
the CONFIG.DOS file. If you still cannot locate the correct 
driver, contact the CD ROM drive manufacturer or consult your 
documentation.

STEP 3
LOCATING THE MSCDEX CD ROM EXTENSION (May be optional - see note below.)
NOTE: The MSCDEX line is necessary when running games in 
DOS mode, or when your CD ROM drive is not supported 
directly by Windows 95.

In addition to the CD ROM device driver in the CONFIG.SYS, 
your CD ROM drive requires MSCDEX, the Microsoft 
extension for CD ROM drives. To make sure that MSCDEX 
loads correctly on the boot disk, use SYSEDIT to look at the 
AUTOEXEC.BAT on your C: drive and copy the MSCDEX line 
from there.  It should look something like this:

C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001
LH C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 
C:\WINDOWS\COMMAND\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ 
slightly from the ones above. Carefully write down the line for 
use in your boot disk.  

If you cannot find the MSCDEX line in the AUTOEXEC.BAT 
file, then most likely you do not need to load it to access your 
CD ROM drive in Windows 95. Skip this step and continue to 
Step 4.

STEP 4
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, choose Start, 
Run, then type NOTEPAD A:\CONFIG.SYS in the command 
line field. This will start the Windows Notepad program. In the 
new Notepad screen, enter the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS
DEVICE=C:\WINDOWS\EMM386.EXE NOEMS
DOS=HIGH,UMB
FILES=30
BUFFERS=20 

If you're booting to DOS mode and are using MOUSE.SYS to 
load your mouse, add the following line:

DEVICEHIGH=A:\MOUSE.SYS 

If you need to load a CD ROM device driver, add the line from 
"Locating the CD ROM Device Driver" section. The device 
driver should look something like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the 
"Sound Cards" section now.  The following example lines are 
for the SoundBlaster 16:

DEVICEHIGH=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICEHIGH=C:\SB16\DRV\CTMMSYS.SYS

Save the file by clicking on File, Save.  Close Notepad by 
clicking on File, Exit.


STEP 5
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, choose 
Start, Run, then type NOTEPAD A:\AUTOEXEC.BAT in the 
command line field. This will start the Windows Notepad 
program. In the new Notepad screen, enter the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\WINDOWS;C:\WINDOWS\COMMAND;C:\
DOS

If your CD ROM drive requires the MSCDEX CD-ROM 
extension, add the line loading MSCDEX that you wrote down 
in Step 3.

Save the file by clicking on File, Save.  Close Notepad by 
clicking on File, Exit.

STEP 6
REBOOT THE COMPUTER AND RUN THE GAME
Leave the disk in the drive and restart the computer by clicking 
on Start, Shut Down., then Restart the computer or Restart 
the computer in MS-DOS mode. The computer will now re-
boot with the boot disk. When Windows 95 restarts, start your 
game.


SECTION 9 - IF YOU STILL HAVE PROBLEMS...

If you continue to experience problems, or if you have any 
questions concerning any of the above steps, Sierra Technical 
Support will be happy to assist you.  You can reach Technical 
Support at (206) 644-4343 between 8:15 am and 4:45 pm, 
Monday through Friday.  We can also be reached by fax at (206) 
644-7697 or by mail at the following address:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

In Europe, please contact our office in England. The Customer 
Service number is (44) 1734-303171, between 
9:00 am and 5:00 pm, Monday through Friday.   The BBS 
number is (44) 1734-304227 and the fax number 
is (44) 1734-303201.  Customer Service can also be reached at 
the following address:

Sierra On-Line Limited
4 Brewery Court
The Old Brewery
Theale, Reading, Berkshire
RG7 5AJ UNITED KINGDOM

You can also contact our Technical Support Team on one of the 
following services:

Sierra BBS		(206) 644-0112 (settings 8, N, 1, up to 14.4)
CompuServe		GO SIERRA
America Online		KEYWORD SIERRA
Internet			support@sierra.com
			http://www.sierra.com

If you decide to write or fax, please fill out the attached 
"Technical Support Request" form and return it to Sierra 
Technical Support.  This will give us the information we need to 
help you as efficiently as possible.  Thanks!

Sierra Technical Support Request

To help us help you, please fill out this information and 
return it to Sierra Technical Support.

Name:
Fax number:
Phone number:
Address:

Game name, version number and S/N number (from disk 
#1): 

What problem are you having?  Be VERY specific.  Is there 
an error message?  What is it?  Where does it occur? Does 
it happen the same way each time?





Floppy or CD?

Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings (SoundBlaster 
Pro, Forte16, Mozart, etc.  Please be VERY specific with 
the brand name. Sound card settings include DMA, IRQ 
and I/O values.)

Any disk compression?  What kind? (Doublespace, Stacker, 
etc.)

Any third-part memory manager?  What kind?  (QEMM, 
386MAX, etc.)

Largest executable program size or bytes free after booting 
with the boot disk. (Type MEM to find out.) 

What have you tried so far?  (Boot disk, no sound, etc.)



Please attach copies of your CONFIG.SYS and 
AUTOEXEC.BAT from your hard drive and the boot disk.

SOUND CARD DRIVER INFORMATION

NOTE:  The sound card drivers and initialization lines in this section are
the default settings for these devices.  You should check your AUTOEXEC.BAT
and CONFIG.SYS on your hard drive to see if you are using any non-default
settings.


Section 10: Sound Card Driver Information

ADLIB
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE

This is a MIDI card only and will not play most sound 
effects.


ARIA 16 - Common on IBMs
        AUTOEXEC.BAT
        SET ARIA=C:\ARIA
        SET BLASTER=A220 I5 D1 T5
        C:\DOS\SOUNDCLT.COM*

        CONFIG.SYS
        DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS
        DEVICE=C:\ARIA\BIN\SNDSAVER.SYS
        
*This line is not always present.


ATI STEREO FXCD
        AUTOEXEC.BAT
        SET ATI_SND=C:\SFXCD

        CONFIG.SYS
        NONE


AUDIO ROCK IT 16
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE


AUDIO 16 BY AZTECH
        AUTOEXEC.BAT
        C:\GB2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=*
        SET SOUND=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for
the SET BLASTER and SET SOUND parameters.


BOCA SOUND EXPRESS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE


BREVE TECHNOLOGIES
        AUTOEXEC.BAT
        C:\BRV16F\DOSDRV\INIT16
        C:\BRV16F\DOSDRV\MIXER

        CONFIG.SYS
        NONE


CRYSTAL CLEAR WAVE TABLE BY CRYSTAL LAKE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5
        C:\CCLEAR\CSACMAX1.COM*
        C:\CCLEAR\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\CCLEAR\CSAMOD1.EXE -S***

*Enables Soundblaster compatibility.
**Add /ON to enable Soundblaster compatibility, /OFF to disable it.
***Use -S for Soundblaster mode and -W for Windows Sound System mode.


DIAMOND
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND16=C:\DIAMOND
        C:\DIAMOND\SNDINIT /B**

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.
**Use /C for Soundblaster mode and /B for Microsoft Sound System mode.


DIAMOND LX
        AUTOEXEC.BAT
        SET SOUND=C:\SONIC
        SET BLASTER=A220 I5 D1 T5
        C:\SONIC\MZTVOL.EXE
        C:\SONIC\MZTINIT WSS*
        C:\SONIC\MTZINIT.SYS

        CONFIG.SYS
        NONE

*Use WSS for Windows Sound System mode and SB for Soundblaster mode.


DSP16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        NONE

*Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters.


ENSONIQ SOUNDSCAPE - Common on Gateways
Driver version 1.10 dated 11/31/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT FM*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*Use FM for FM synth, GM for General MIDI and MT32 for Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ENSOMIQ SOUNDSCAPE - Common on Gateways
Driver version 1.20.02 dated 12/19/94
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT /I*
        C:\SNDSCAPE\VSB_EMM.COM**

        CONFIG.SYS
        DEVICE=C:\DOS\EMM386.EXE***

*/I enables FM synth and General MIDI emulation.
Run MT32.EXE to enable Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT


ESS AUDIO DRIVE - Common on Compaqs
        AUTOEXEC.BAT            
        NONE     

        CONFIG.SYS
        DEVICE=C:\CPQDOS\VOLCTRL.EXE*
        DEVICE=C:\PCAUDIO\VOLCTRL.EXE**

*Loads the DOS mixer. <Ctrl/Right Shift> turns up the volume, <Ctrl/Left Shift>
turns it down.
**Necessary to load Windows mixer.


FORTE 16 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=*
        SET GALAXY=*
        SET SOUND=C:\FORTE16
        C:\FORTE16\UTILITY\EMUTSR

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**Enables the Soundblaster emulation.


FUSION 16
        AUTOEXEC.BAT
        SET BLASTER=*

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D: Q:**

*Check the AUTOEXEC.BAT on your hard drive for these settings.
**D: is the DMA channel and Q: is the IRQ setting


GALANT
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


GALAXY - See Multi-Media Pro 16


GATEWAY 2000 AUDIO DRIVE
        AUTOEXEC.BAT
        C:\G2KAUDIO\UTILITY\GWBVOL
        SET BLASTER=A220 I5 D1 T5
        SET SOUND=C:\G2KAUDIO

        CONFIG.SYS
        NONE

This sound card will autoconfigure itself to Soundblaster or Microsoft
Sound System mode.


GOLDEN SOUND BY TOPEK
        AUTOEXEC.BAT
        C:\GS16\GS-ENV PC:\GS16ES

        CONFIG.SYS
        NONE


GRAVIS ULTRASOUND OR GRAVIS ACE
        AUTOEXEC.BAT
        SET ULTRASND=*
        SET ULTRADIR=*
        C:\ULTRASND\ULTRINIT
        SBOS.BAT**
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for complete SET lines for the GUS.
**The SBOS.BAT line must be loaded to enable the card's Soundblaster
emulation. This line is not needed for the ACE.


IBM PS/1
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


ISP 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=C:\ISP16
        C:\ISP16\ISPINIT /B/M*

        CONFIG.SYS
        NONE
*Use /B switch for SB mode
*Use /M switch for  Microsoft Sound System mode



JAZZ 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:*

*D:  DMA CHANNEL.
*Q:  IRQ SETTING.
Specific values and directories may change



MAD 16
        AUTOEXEC.BAT
        SET MAD16=C:\MAD16
        SET BLASTER=A220 I5 D1 
        C:\MAD16\M16INIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for Microsoft Sound
System Mode



MAGIC S20 - Common on Acers
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND16=C:\MAGICS20
        C:\MAGICS20\SNDINIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for Soundblaster  mode.  Use /M switch for  Microsoft Sound
System Mode



MAGITEC GREEN 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE



MEDIA CONCEPT
        AUTOEXEC.BAT
        SET MC=C:\MC

        CONFIG.SYS
        NONE



MEDIA VISION DELUXE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MEDVSN\VBEAI.COM

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PROS.SYS



MEDIA VISION PREMIUM 3D SCSI2
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PA3D.SYS
        DEVICE=MINI406A.SYS



MMCD16W
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\MMCD16W
        SET GALAXY=*

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT for the SET BLASTER and SET GALAXY parameters



MONTE CARLO BY TURTLE BEACH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\MCARLO\MCHKMIX

        CONFIG.SYS
        DEVICE=C:\MCARLO\MCMODE -S -W*

*Use -S switch for SB mode
*Use -W switch for  Microsoft Sound System Mode



MOZART SOUND CARD Common on Canons
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\MOZART
        C:\MOZART\MTZVOL.EXE

        CONFIG.SYS
        DEVICE=C:\MOZART\MZTINIT.SYS WSS /530*

*WSS /530 Puts the card into WSS mode port 530



MULTI-MEDIA PRO 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=C:\MMP16P

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line.



MW WAVE - Common on IBM Thinkpads
        AUTOEXEC.BAT
        SET BLASTER=
        SET MWPATH=C:\MWD\MANAGER;C:\MWD\MWGAMES*
        SET MWROOT=C:\MWD
        MWGAMES=ON**

        CONFIG.SYS
        NONE

*This is all one line.
**ON turns on Soundblaster emulation and OFF turns it off.



ORCHID GAMEWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\GW32\GW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



ORCHID SOUNDWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\SW32\SW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and
SET BLASTER lines.



PHILLIPS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE



PRO AUDIO SPECTRUM 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:*

*D:  DMA CHANNEL.      Q:  IRQ SETTING.
<DIR> may be PROAUDIO on older drivers.



PRO SONIC
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\PROSONIC\PROSYS.SYS



SC400
        AUTOEXEC.BAT
        SET SOUND=C:\SC400
        SET BLASTER=A220 I5 D1
        C:\SC400\UTILITY\SNDINIT /B

        CONFIG.SYS
        NONE



SGBAS16
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=C:\SGBAS16
        SET GALAXY=*

        CONFIG.SYS
        DEVICE=C:\SGBAS16\DRIVERS\EEPRO.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY and
SET BLASTER lines.



SOUNDBLASTER AWE 32 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SB16
        C:\SB16\SB16SET /P/Q
        C:\SB16\DIAGNOSE /S*
        C:\SB16\AWEUTIL /S

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS   /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS**

*May be SBCONFIG on older cards.
**This line is only required to enable the sound card's CD-ROM interface.



SOUNDBLASTER PRO
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SBPRO*
        C:\SBPRO\SBP_SET*

        CONFIG.SYS
        NONE

*On newer cards the drivers and such may look like 
the SB16 except loading out of a different directory.



SOUNDBLASTER 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\SB16
        SET MIDI=SYNTH:1 MAP:E
        C:\SB16\SB16SET*
        C:\SB16\DIAGNOSE /S**

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMMSYS.SYS***

*Check the AUTOEXEC.BAT on your hard drive for the complete SB16SET line.




SOUND EXPRESSION BY BOCA
        AUTOEXEC.BAT
        SET BLASTER=
        C:\CE1440\CSACMAX1.COM*
        C:\CE1440\CSACHMX1.COM**

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE -S -W***

*Enables Soundblaster compatibility.
**/ON turns on Soundblaster compatibility, /OFF turns it off.
***-S for Soundblaster mode and -W for Windows Sound System mode.




SOUND EZ - See Mad 16



SOUND FX PLUS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SOUND=C:\MMSUP

        CONFIG.SYS
        NONE




SOUNDMAND BY LOGITECH
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SOUNDMAN\MVSOUND.SYS




SOUND 16A - Common on Packard Bells 1 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\SOUND16A\UTILITY\SETMODE /MSS**
        SET SOUND16=C:\SOUND16A

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SB switch for SB mode. Use /MSS switch for Microsoft Sound System Mode.




SOUND 16A - Common on Packard Bells 2 OF 2**
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\AUDIO\SNDINIT.EXE /B**
        SET SOUND16=C:\AUDIO

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /B switch for SB mode
**Use /M switch for  Microsoft Sound System Mode




SOUND 144 - Common on Packard Bells
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=SOUND144
        C:\SOUND144\UTILITY\SETMODE /SBP**

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.




STRAUSS
        AUTOEXEC.BAT
        NONE

        CONFIG.SYS
        NONE





TROPEZ BY TURTLE BEACH 
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        C:\TROPEZ\DOSAPPS\SETUPSND*
        C:\TROPEZ\DOSAPPS\TZMODE -S*

        CONFIG.SYS
        DEVICE=C:\TROPEZ\DOSAPPS\TZMODE**

*Windows will disable these lines, so they will need to be run again
if Windows is started and shut down.  Use -S for Soundblaster mode and -W
for Windows Sound System mode on the TZMODE line.
**This line is necessary if the sound card is also 
acting as the CD-ROM controller.




VIBRA 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\VIBRA16
        SET MIDI=*
        C:\VIBRA16\DIAGNOSE /S**
        C:\VIBRA16\MIXERSET /P/Q

        CONFIG.SYS
        DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS
        DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS

*Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line.
**Older cards may use SBCONFIG instead of DIAGNOSE.




VOYETRA SOUND
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=ISP16*
        C:\ISP16\ISPINIT /B

        CONFIG.SYS
        NONE

*May be SET ISP16=VOYETRA




WAVERIDER BY AZTECH
        AUTOEXEC.BAT
        SET BLASTER=
        SET SOUND=C:\WAVRIDER
        SET GALAXY=
        C:\WAVRIDER\DRIVERS\WAVERIDE.EXE
        C:\WAVRIDER\SETMODE /SBP*

        CONFIG.SYS
        NONE

*Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.



