	
Sierra Technical Support	       
Phone:(425) 644-4343	 Fax:(425) 644-7697        
PO Box 85006	Bellevue, WA  98015-8506	      
Compuserve: Go SIERRA
America Online: Keyword SIERRA 
Email:   support@sierra.com          
WWW:http://www.sierra.com

Casino Deluxe 2 Troubleshooting Guide
Revised 5/15/97

Sierra Technical Support provides this documentation as a reference to Sierra customers using Sierra software products.  Sierra Technical Support makes reasonable efforts to ensure that the information contained in this documentation is accurate.  However, Sierra makes no warranty, either express or implied, as to the accuracy, effectiveness, or completeness of the information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS, LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR CREATE ANY NEW WARRANTIES.  IN NO CASE SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 8 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS
SECTION 9 - OBTAINING A SIERRA PATCH DISK
SECTION 10 - IF YOU STILL HAVE PROBLEMS

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED
486DX33
8 MB RAM 
Double Speed CD ROM Drive
20 MB free Hard Drive Space 
Windows 3.1 or higher
640 by 480, 256 color display, 300 pixels/second

RECOMMENDED FOR BEST PERFORMANCE
486DX2 or faster
16 MB RAM
4x CD ROM Drive
75 MB free Hard Drive Space for medium install
140 MB free Hard Drive Space for full install
Windows 95


SECTION 2 - INSTALLATION PROCEDURES 

Windows 95 Installation:

Insert the CD into your CD ROM drive. Wait about 10 seconds, and Casino Deluxe 2 should prompt you with a message: "Casino Deluxe 2 has not been installed yet. Would you like to install it now?" Select Yes. 

Alternately, you can also install the program by clicking on Start, selecting Run, then typing in D:\SETUP.EXE and clicking OK. (If your CD ROM drive is a letter other than D, substitute the appropriate drive letter.).

Once you are in the Installation program, select Test Hardware to see if your computer and its present configuration will be sufficient to play the game. If your system passes the Hardware Test, click on the Main Menu button, then click on Install. 

Windows 3.1 Installation:

Insert the CD into your CD ROM drive. From the Program Manager menu bar, select File, then Run. In the Command Line Box, type in D:\SETUP.EXE and click on OK or press Enter. If your CD-ROM drive is a drive other than D, substitute the appropriate drive letter.


SECTION 3 - COMMON INSTALLATION PROBLEMS

Windows 95:

Problem:  Your computer fails the Sound Card test; you cannot hear the voice in the Wave test. 
Solution:  Your sound card may be incorrectly configured for DAC (Audio) or your sound card drivers may not be properly installed or configured for Windows 95. Make sure your speakers are turned on and run the Windows mixer program for your sound card so you can increase its volume levels for DAC (Audio). You should consult your sound card documentation or the manufacturer for information regarding the correct configuration of your sound card in Windows 95.  

Problem:  Your computer fails the Display test because you are not running in 256 colors,  or your video card does not meet the Pixels-per-second second Speed requirement for the game. 
Solution:  First make sure you are running Windows in 256 colors. Even though your monitor and video card may be capable of displaying 256 colors, Windows may not be set up to use this resolution.  Click on the Start button, select Settings, then Control Panel. Double-click the Display icon. You will see four tabs: Background, Screen Saver, Appearance, and Settings. Click on Settings. In the box under Color Palette, it should say 256 Color. If it does not, click on the down arrow next to the window to view a list of choices, and select the one that says 256 Color.  You will also notice a slider bar under Desktop Area for adjusting resolution from 640 by 480 pixels (the lowest setting) upwards. If your video card failed the initial speed test, try adjusting the resolution to 640 by 480 pixels. This will decrease the screen resolution but may improve the speed of your video card. If changing the resolution does not help the speed, contact your video card manufacturer for the latest driver update. 

Problem:  Your computer fails the Memory test; you get a message stating you do not have enough memory to run Casino Deluxe 2.
Solution:  Casino Deluxe 2 requires a computer with a minimum of  8 MB (8192k) of RAM to run, of which 7168k must be free. To free up memory in Windows 95, close any and all Windows programs (including screen savers, wallpaper, virus detection programs, shell programs like Norton Desktop or Packard Bell Navigator, etc.) that may be running. On your Taskbar, right-click on the program tab for the program you wish to shut down, and select Close. Then run Pinball's Setup program again and try the memory test. If your system still fails the test, consult the boot disk instructions in section 7 of this document, and create a Windows 95 boot disk for your system. Then boot up with the boot disk, disable any and all other Windows programs, and start the Setup/Install program again. These steps should give you enough memory to run the program. 
 

Windows 3.1:

Problem:  Your computer fails the Sound Card test; you cannot hear the voice in the Wave test. 
Solution:  Your sound card may be incorrectly configured for  Windows 3.1, or your drivers may not be installed properly. Make sure your speakers are turned on and run the Windows mixer program for your sound card so you can increase its volume level for DAC (Audio). Additionally, make sure you have these drivers listed in the Drivers section of your Control Panel: Timer, MCI  Midi Sequencer, MCI Sound, MCI Midi Sequencer, and MCI CD Audio. In addition to these drivers you should have several drivers specific to your sound card. Check your sound card documentation for the exact names of these drivers.

Problem:  Your computer fails the Display test because you are not running in 256 colors, or your video card does not meet the Pixels-per-second second Speed requirement for the game.  
Solution:  First make sure you are running Windows in 256 colors. Even though your monitor and video card may be capable of displaying 256 colors, Windows may not be set up to use this resolution.

If you've never changed your video display settings in Windows 3.1 before, or if you are not familiar with the brand and type of video card installed in your system, then we recommend contacting your system manufacturer or your video card manufacturer for assistance with changing your Windows video display driver. The steps below are generic and may not necessarily apply to your particular video card.

From the Program Manager double-click the Main program group icon, then select Windows Setup. You will see a dialog box with "Display" "Keyboard", "Mouse", and "Network". Click on Options, then select Change System Settings. You will see another dialog box, similar to the previous one. Click on the down arrow to the right of  "Display" to view a list of video drivers available to you. Use the scroll bar to scroll up and down the list of drivers. Select a 256 color driver appropriate for your video card. If you are installing the driver from floppy disks or some other source, choose "Other Display", and you will be instructed to type a path to the driver, or to insert the disk with the drivers into your floppy drive.

Again, if you have any problems changing your video driver and need more information, consult your Windows documentation, or contact the hardware or video card manufacturer. Additionally, if you do not seem to have the appropriate video drivers available to you, you will need to contact the hardware or video card manufacturer to obtain them.

Problem:  Your computer fails the Memory test; you get a message stating you do not have enough memory to run Casino Deluxe 2.
Solution:  Casino Deluxe 2 requires a machine with a minimum of 8 MB (8192k) of RAM to run if you are using Windows 3.1, and of that 8 MB at least 7168k must be free. To free up memory in Windows, close any and all Windows programs (including screen savers, wallpaper, virus detection programs, shell programs like Norton Desktop or Packard Bell Navigator, etc.) that may be running. Press CTRL+ESC to bring up the task list. Highlight any and all programs other than Program Manager and click on the End Task button.. Then run the Setup program again and try the memory test. If your system still fails the test, consult the boot disk instructions at the end of this document and create a boot disk for your system. Start your computer using the boot disk, disable any and all other Windows programs, and start the Setup/Install program again.


SECTION 4 -- COMMON GAME PROBLEMS

Problem: Movement is jerky or choppy.
Solution: This indicates that you need to free up more memory, or you may need to lower the resolution or color depth of the video display in which you are running Windows. Create a boot disk using the instructions in Section 7 or 8 to maximize available memory for Windows, and set your display to a 640 by 480, 256 color display. See the instructions in Section 3 - Common Installation Problems for assistance with changing the video display. 

Problem: Game will not start in Windows 3.1, and displays an error message indicating an improper WinG installation.
Solution: Reinstall WinG from the Casino Deluxe 2 CD. From Windows, choose File, then Run. Type in the following command, substituting the appropriate drive letter if your CD ROM drive is not "D".

D:\INSTALL\WING\MSSETUP.EXE

Then click the OK button & follow onscreen instructions for installing WinG. After installation is complete, exit Windows, then restart so that the changes can take effect. 

Problem: Casino Deluxe 2 installs fine in Windows 95, but clicking on the icon either does nothing or causes a lockup. 
Solution: This indicates a problem with DirectX 2, commonly caused by outdated drivers on the system. First, restore Windows 95 drivers. With the Casino Deluxe 2 CD in the CD drive, click on Start, then Run.  Type the command D:\DIRECTX\DXSETUP (this is assuming D: is your CD ROM drive) and click OK.  A window showing several Components will pop with two buttons.  Click on Restore Windows 95 Drivers.  Restart Windows. Now that your original Windows 95 drivers have been restored, you will need to contact your computer manufacturer for the most current DirectX drivers for your sound card, video card & CD ROM drive. Once you have installed the driver updates, reinstall Casino Deluxe 2.


SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS AND INVALID PAGE FAULTS

A General Protection Fault (Windows 3.1) or Invalid Page Fault (Windows 95) is a generic Windows error message that can occur in any Windows program. Insufficient memory, conflicts between two or more drivers or programs, or corrupted files can all contribute to GPFs. This section is broken into three sub-sections. The first are steps that apply to both Windows 3.1 and Windows 95. The next two sections give steps specific to Windows 3.1 and Windows 95, respectively.

Windows 3.1 and Windows 95:

1) Create a Windows 3.1 or Windows 95 boot disk. See Sections 7 or 8 for boot disk instructions.
2) Disable any and all other Windows programs (if any) that are running prior to starting the game. This includes all 
screen savers, wallpaper, etc.
3) Set your Video Display to 640 by 480, 256 colors. (Consult the steps given for changing display settings in Section 2 - Common Installation Problems.)


Windows 3.1 Only:

1) Run the DOS SCANDISK or CHKDSK /F command on the hard drive. Correct any hard drive errors (if any are found), then delete the game and re-install it.
2) Check your Swap file (also called Virtual Memory) size. From Program Manager, Double-click on Main, then on Control Panel, then on the 386 Enhanced icon. Click on Virtual Memory, then on Change.  We recommend setting up a 12  MB, permanent swap file. NOTE: A swap file cannot be established on a compressed drive! Restart Windows for the swap file changes to take effect.
3) Contact your video card manufacturer or computer dealer to obtain video driver updates. Outdated video drivers are a common cause of GPFs. 


Windows 95 Only:


1) Run SCANDISK on your hard drive by clicking Start, then Programs, Accessories, System Tools, Scandisk. Let Scandisk correct any errors, then uninstall the game and re-install it.
2) Check for DirectX 2 compatibility. With the Casino Deluxe 2 CD in the CD drive, click on Start, then Run.  Type the command D:\DIRECTX\DXSETUP (this is assuming D: is your CD ROM drive) and click OK. The next window will show a list of DirectX components.  The word Certified will be next to any drivers Microsoft considers compatible. If one of the components is not certified, the game may not function properly.  Contact your hardware manufacturer for DirectX certified Drivers. Driver software is generally updated about every 3 months, and the updates are usually free if you have download capabilities.
3) Disable Video Acceleration. Click on Start, then Settings, Control Panel. Double-click the System icon, choose Performance, then Graphics. You should see a slider bar labeled Hardware Acceleration. Lower the bar a notch (slide it to the left), then restart Windows when you are prompted and run the game again. Continue doing this until you cannot lower the bar any more or the problem is corrected. If this corrects the problem, you should contact your video card manufacturer to obtain updated video drivers.
4)Free up memory by lowering your CD ROM Supplemental Cache Size. From Control Panel, click on System, then Performance, File System. Click on the tab for CD ROM. Adjust the slider bar for Supplemental Cache Size from "Large" to "Small", then click on OK.
5) Make sure you have at least 20-30 MB of hard drive space free.  Windows 95 uses this free memory to create Virtual Memory and will greatly improve the performance of applications in Windows 95.


SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

Windows 3.1:
In Windows 3.1, the SoundBlaster 16, Pro Audio Spectrum 16, and compatibles support "Extended FM" in Windows.  SoundBlaster Pro, SoundBlaster 2.0 and compatibles, use "Base FM" in Windows.  The Extended and Base FM settings are defined in the MIDI Mapper.  If your MIDI Mapper is configured incorrectly, you may hear just music and no voice, or vice versa.  The following MIDI Mapper instructions cover the most common types of sound card setups.  If you are using a sound card that is not listed here, please consult your sound card documentation for the correct MIDI Mapper setup.

SoundBlaster 16, ProAudio Spectrum 16 and compatibles:  Click on Main, then Control Panel and then on MIDI Mapper.  If you have an option called Extended FM or something similar, choose it.  Close MIDI Mapper and run Casino Deluxe 2.  If you don't have this option, you will need to make a new MIDI Mapper setup.  From the MIDI Mapper screen, click on New.  Enter a name such as "Extended FM" and then hit OK.  You will be at a screen with four columns and 16 rows.  Click on the word None in the 3rd column and the 1st row.  Now click on the small arrow that appears on the right of this box.  Choose the FM choice or Synthesizer choice.  Do this for ports 1 through 9.  Then, make sure that the SRC Channel values match the Dest Channel values (i.e. if the SRC Channel is 10, the Dest Channel should be 10).  If they are different, change the Dest Channel to match the SRC Channel by clicking in the Dest Channel box and changing its value.  Click on OK and close out the MIDI Mapper.  The music and voices should now play correctly in Casino Deluxe 2.  For further information on the correct MIDI Mapper configuration for your sound card, please contact your sound card manufacturer.

SoundBlaster Pro and compatibles:  Click on Main, then Control Panel and then on MIDI Mapper.  If you have an option called Basic FM or something similar, choose it.  Close MIDI Mapper and run Casino Deluxe 2.  If you don't have a Basic FM option you will need to make a new setup.  From the MIDI Mapper screen, click on New.  Enter a name such as "Basic FM" and then hit OK.  You will be at a screen with four columns and 16 rows.  Click on the word None in the 3rd column and the 13th row.  Now click on the small arrow that appears on the right of this box.  Choose the FM choice or Synthesizer choice.  Do this for ports 13, 14 , 15, and 16.  Click on OK and close out the MIDI Mapper.  The music and voices should now play correctly in Casino Deluxe 2.  For further information on the correct MIDI Mapper configuration for your sound card, please contact your sound card manufacturer.

Problem:  Starting the game gives you a "Waveout Open" or "Waveout Prepare Header" error message. 
Solution:  The Windows error message you are receiving indicates that your sound card is in use by another program.  This is occasionally caused by another sound program taking control in Windows and not sharing the sound card properly.  Programs like Icon Hear It, Wired for Sound or Packard Bell Navigator can cause this type of problem. Some screen savers will also access the sound card directly instead of using Windows to produce sounds. You should disable all programs of this type before playing the game.

Problem:  Using a Pro Audio Spectrum 16, the speech and other digitized sounds are full of static.
Solution:  This is caused by using the DMA 3 (the 8-bit DMA) for the Pro Audio portion of the sound card.  Change to DMA 5 or 7 (16-bit DMAs) and the static should go away.

Problem:  You hear no sound during the game
Solution:   Check to make sure your MIDI Mapper is set up correctly. The beginning paragraphs of this section give instructions for setting up the MIDI Mapper for different sound cards. You should also make sure that your sound card drivers in the Driver section of Control Panel are installed correctly. If any of the needed drivers are missing from your system, you may not hear sound. The following drivers are included with Windows 3.1 and should be present in the Drivers section of Control Panel:

MIDI Mapper
Timer
[MCI] MIDI Sequencer 
[MCI] Sound

If you are missing any of these drivers, they can be installed by choosing the Add button in the Drivers window and installing them off of your Microsoft Windows Installation disks. In addition to these standard Windows drivers, there should be two or three sound card-specific drivers.  These drivers should have the name of your sound card in their title. If these are missing, you will need to reinstall the sound card drivers from the sound card installation disks. To see if the drivers are installed correctly, open the Media Player in the Accessories group. Choose Device from the menu, and in the list that pops down, you should see at least a MIDI Sequencer and Sound listing. If they are not on the list, even after reinstalling the [MCI] drivers, then your drivers are still not installed correctly and you should contact your sound card manufacturer for additional help.

If you are still experiencing sound problems, you may need to update your sound drivers.  If you do not have the current Windows drivers for your sound device,  you may need to contact the manufacturer of your sound device or your local hardware supplier for an updated set of sound drivers.  Check your Windows documentation or your sound device documentation for full instructions on updating your sound drivers.

Windows 95:

To make sure that your sound card is configured correctly in Windows 95, check the Audio settings in the Multimedia section of Control Panel.  The Audio setting defines what driver will be used to produce digitized sound (DAC). Speech and sound effects in a game are usually DAC sounds. The following examples are for the SoundBlaster 16:

AUDIO: SB16 Wave Out

The name of the driver will vary, depending on your sound card. However, they should be similar to these SoundBlaster 16 drivers. For complete information (including driver names and installation instructions) on Windows 95 drivers for your sound card, contact your sound card manufacturer. 

Problem:  You hear no sound during the game
Solution:  This usually occurs when your sound card's Windows 95 drivers are not installed correctly, or are not DirectX 2 compatible. See the above paragraphs for information on checking your Windows 95 sound card drivers. If the sound card appears to be set up correctly, contact your sound card manufacturer for the most current Direct X compatible drivers.

Problem:  You hear skipping, or the audio seems choppy.
Solution:  This is some times due to a CD ROM read problem.  Make sure you have the latest drivers for you CD ROM drive.  These can be obtained for your computer manufacturer, or, preferably from the manufacturer of the CD ROM drive itself.  If you have the latest drivers, try using a boot disk, (see Section 8) and make sure there are no other programs running in the background - i.e. screen savers, virus scanners, etc..  You may also want to optimize the configuration of the CD ROM in Windows 95.  Click on Start, then Settings, Control Panel, and finally System. Once the System Properties window is up, you will need to click on Performance, then File System and then  CD ROM.  There are two items in this windows.  First make sure that the Access Pattern is set correctly for the speed of your CD ROM.  You can also try a different Cache Size.  For any changes to take effect, you must restart Windows.  You might also want to try setting the Access Pattern to No Read Ahead.  (Cache size does not matter when you're using No Read Ahead.)


SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS

STEP 1: FORMATTING THE DISK
Place a high-density diskette that you do not have any information on in your A: drive.   Then, open My Computer from the desktop and highlight the icon for Drive A:.   Right-click on the icon and choose Format.   In the resulting dialog box, make sure that checks are in the boxes for "Full" and "Copy System Files".   Click on OK to start the process.


STEP 2: COPYING THE MSDOS.SYS FILE
While still in My Computer, double-click on the icon for the C: drive to open it.   Look for the file called MSDOS.SYS in the list of files.   If you cannot find it, click on the View menu, choose Options and then the View tab.   Make sure that "Show all files" is checked and that "Hide MS DOS file extensions..." is NOT checked.   Once you've found the file, right-click on it and choose Send To 3 1/2 Floppy (A).   You will be prompted to replace an existing file - click on OK.   

NOTE:  Try your boot disk at this point by going to the Start menu and choosing Shutdown and Restart the Computer with the disk in your A: drive.   If your computer has Windows '95 drivers for all of your hardware, it should work fine.   If you have problems with sound reproduction, CD ROM access or any other computer functions, continue this process.


STEP 3:  LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in the CONFIG.SYS file.  This driver must be loaded correctly or you will be unable to access your CD ROM drive. To make sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on the hard drive and copy the driver line from there.  To display the CONFIG.SYS, click on the Start button, then choose Run.  In the command line, type SYSEDIT.  The SYSEDIT window will appear.  Click on the CONFIG.SYS title bar to display the CONFIG.SYS file. Look for the line that loads the CD ROM device driver. The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those listed above.  Carefully write down the line for use in your boot disk.  

If you have a SCSI CD ROM drive, there may be an additional driver in your CONFIG.SYS that must be loaded for the CD ROM device drivers to load correctly.  Check your CD drive documentation for more information. 

NOTE:  If you cannot find your CD ROM driver in the CONFIG.SYS file, you may need to look in the CONFIG.DOS file. To access this file, choose Start, Run, then type NOTEPAD C:\CONFIG.DOS. If you still cannot locate the driver, check your CD ROM drive documentation or contact the drive's manufacturer. 

STEP 4:  LOCATING THE MSCDEX CD ROM EXTENSION (Optional - See Note below)
NOTE: If your CD ROM drive has native 32-bit Windows 95 drivers, you will NOT need to load MSCDEX.EXE on your boot disk. If you are unable to access your CD ROM drive if MSCDEX is not loaded, contact your system manufacturer or CD ROM drive manufacturer for Windows 95 CD ROM drivers. In the meantime, you can use these instructions to load MSCDEX in the AUTOEXEC.BAT file on your boot disk.

In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM drive requires MSCDEX, the Microsoft extension for CD ROM drives.  If this extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD ROM drive.  To make sure that MSCDEX loads correctly on the boot disk, use SYSEDIT to look at the AUTOEXEC.BAT on your C: drive and copy the MSCDEX line from there.  It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above. Carefully write down the line for use in your boot disk.  

If you cannot find the MSCDEX line in the AUTOEXEC.BAT file, then most likely you do not need to load it to access your CD ROM drive in Windows 95. Skip this step and continue to Step 4.


STEP 5:  CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, choose Start, Run, then type NOTEPAD A:\CONFIG.SYS in the command line field. This will start the Windows Notepad program. In the new Notepad screen, enter the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS 
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

Add the CD ROM device driver as you wrote it down in the "Locating the CD ROM Device Driver" section.  The device driver should look something like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

Save the file by clicking on File, Save.  Close Notepad by clicking on File, Exit.

STEP 6: REATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, choose Start, Run, then type NOTEPAD A:\AUTOEXEC.BAT in the command line field. This will start the Windows Notepad program. In the new Notepad screen, enter the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\WINDOWS\COMMAND;C:\SIERRA

If your CD ROM drive requires the MSCDEX CD-ROM extension, add the line loading MSCDEX that you wrote down in Step 3

Save the file by clicking on File, Save.  Close Notepad by clicking on File, Exit.

STEP 7:  REBOOT THE COMPUTER AND RUN THE GAME
Leave the disk in the drive and restart the computer by clicking on Start, Shut Down., then Restart the computer. The computer will now re-boot with the boot disk. When Windows 95 restarts, start Casino Deluxe 2.


SECTION 8 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS 

IMPORTANT NOTE: Please read the entire instructions prior to starting at Step 1.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in the A: drive. This procedure will transfer the "system files" to the disk and allow the computer to boot up correctly.  The disk must be in the A: drive; the computer will not boot from the B: drive. At a DOS prompt, type the FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error again, the MS-DOS FORMAT command may not be on your system, or it may have been renamed.  Programs such as PC Tools and Norton Disk Utilities sometimes rename the FORMAT command to prevent accidental loss of data.  If you are using a program of this type, check your documentation to find out how to format a SYSTEM DISK, then proceed to Step 2. 

STEP 2
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in the CONFIG.SYS file.  This driver must be loaded correctly or you will be unable to access your CD ROM drive. To make sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on the hard drive and copy the driver line from there.  To display the CONFIG.SYS, type the following at a DOS prompt:

CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

The CONFIG.SYS file will display on the screen. Look for the line that loads the CD ROM device driver. The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those listed above.  Carefully write down the line for use in your boot disk.  

To exit the CONFIG.SYS, press the <ALT>, <F>, then <X> keys.

If you have a SCSI CD ROM drive, there may be an additional driver in your CONFIG.SYS that must be loaded for the CD ROM device drivers to load correctly.  Check your CD drive documentation for more information. 

NOTE:  If you cannot locate the driver in your CONFIG.SYS file, check your CD-ROM drive documentation, or contact the drive's manufacturer.

STEP 3
LOCATING THE MSCDEX CD ROM EXTENSION 
In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM drive requires MSCDEX, the Microsoft extension for CD ROM drives.  If this extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD ROM drive. To display the AUTOEXEC.BAT, type the following at a DOS prompt:

CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

The AUTOEXEC.BAT file will display on the screen. Look for the line that loads MSCDEX. It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above. Carefully write down the line for use in your boot disk.  

To exit the AUTOEXEC.BAT, press the <ALT>, <F>, then <X> keys.

STEP 4
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that require these drivers or initialization routines are the SoundBlaster 16, MAD16 and the Aria 16.

You should check your documentation for information on what needs to load in the AUTOEXEC.BAT and CONFIG.SYS. 

STEP 5
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the following at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS 
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

Now add the CD ROM device driver as you wrote it down in the "Locating the CD ROM Device Driver" section above. The device driver should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the "Sound Cards" section now.  The following example lines are for the SoundBlaster 16:

DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICE=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by pressing <ALT>, <F>, then <X>.

STEP 6
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the following at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\DOS;C:\SIERRA 
C:\DOS\SMARTDRV 512

Now add the MSCDEX line as you write it down in the "Locating the MSCDEX CD ROM Extension" section.  For example:

C:\DOS\MSCDEX /D:MSCD001 

If you need to run any sound card initialization programs or load any drivers, copy them from the "Sound Cards" section now.  The following example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6 
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E 
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 
C:\SB16\DIAGNOSE /S 

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by pressing <ALT>, <F>, then <X>.

STEP 7
REBOOT THE SYSTEM AND START WINDOWS
Reboot your system by depressing the <RESET> button on your computer or by using the <CTRL>, <ALT>, <DEL> key sequence on your keyboard.  When you are at a C:\ prompt, type WIN /3 to start Windows.


STEP 8
CREATE A CLEAN WINDOWS ENVIRONMENT
You should make sure that all screen savers, virus scans, and sound-related Windows programs (Icon Hear It, Wired for Sound, etc.) are disabled before starting your game. In addition, if you are using an alternate Windows desktop like Norton Desktop or PCTools, disable this and use standard Program Manager

Also, make sure you have a swap file set up that is at least 8 MB permanent or 16 MB temporary.  You can check your swap file settings in the 386Enhanced icon in the Control Panel.


SECTION 9 - OBTAINING A SIERRA PATCH DISK

There is one patch available for Casino Deluxe 2. This patch corrects the following: 

Version 1.01 contains the following fixes and improvements: 

* CRAPS - The Dealer will no longer say "Coming Out" unless it actually is a "Coming Out" roll. 
        	    - The Dealer will now call hard any easy rolls appropriately.
* Black Jack - You may no longer Split or Double Down if you do not have the sufficient funds.
* Red Dog - You may no longer raise if you do not have the sufficient funds.
* Video Poker - We have fixed several graphical issues and problems with payouts.
* Chips - Problems with cash totals over $40,000 have been fixed.
* Direct X -The program now uses the most recent version of DirectX3.

VERY IMPORTANT!!  Version 1.0 saved games WILL NOT work with version 1.01if you have experienced any of the money errors!

The fastest way to obtain this patch disk is to download it from one of the following on-line services: Sierra On-Line's Web site (http://www.sierra.com), CompuServe (GO SIERRA) or America OnLine (KEYWORD SIERRA).  You can also request a patch disk be mailed to you by calling Sierra Technical Support at 425-644-4343, faxing to 425-644-7697 or writing to Sierra Technical Support, PO Box 85006, Belleuve, WA 98015-8506.


SECTION 9:  CONTACTING SIERRA FOR FURTHER ASSISTANCE

Sierra On-Line has a full library of help documents available electronically.  You can download them from the following sources:

* America On-Line: Use keyword SIERRA and choose "Software Libraries", then "Troubleshooting Guides & FAQ's"
* CompuServe: Use go SIERRA, choose "The Sierra On-Line Forum", then search the "Help Documents" library.
* Go to our home page on the World Wide Web  at http://www.sierra.com and follow the on-screen information.

Additionally, you can get your document via our automated faxback service.  Call (425) 644-4343, choose to use the automated technical support system and follow the voice instructions provided.  You will be faxed a catalog of all of the documents that we have to offer and you will then be able to get the documents you need.  If you prefer, you can also fax us at (425) 644-7697 with your document request.

If you prefer to get assistance from a technician, Sierra Technical Support will be happy to assist you.  All of the online services listed above are staffed by Sierra technicians.  Additionally, you can send e-mail to support@sierra.com.  

Additionally, a Sierra Technical Support, Support Request Form has been enclosed in case you wish to contact us via fax or U.S. mail.  Simply fill it out and return it to us.  Our fax number is (425) 644-7697 and our mailing address is:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

For phone assistance, you can reach Sierra Technical Support at (425) 644-4343 between 8:00 am and 4:45 pm, Monday through Friday.  Please have the game installed and be at your system when you call.

If you are in Europe, please contact our office in England. The Customer Support number is (0118) 920-9111, between 9:00 am and 5:00 pm, Monday through Friday.   The fax number is (0118) 987-5603.  Customer Service can also be reached at the following address:

Sierra On-Line Limited
2 Beacontree Plaza
Gillette Way
Reading, Berkshire
RG2 OBS
United kingdom

Thanks for choosing Sierra!
SIERRA ON-LINE TECHNICAL SUPPORT REQUEST FORM (for IBM PC's & Compatibles)

Please provide as much of the information requested below as possible. Attach additional pages if necessary. Please Print clearly.)

Name :

Full Mailing Address :

FAX Number:

Phone Number:

Email Address:


Name/Description of Program:


Description of Problem  (Please be as specific an detailed as possible. Again, feel free to attach additional sheets if necessary.) 






How are you running the program? (Circle one)
* As a DOS Application in DOS
*  As a Windows Application in Windows
* As a DOS application in  or through Windows

Computer Brand:

Computer Model:


Operating System (circle all that apply)
DOS 5
DOS 6
DOS 6.2+
Win 3.1/3.11
Win 95
OS/2*
Windows NT*

*NOTE: Windows NT, OS/2 & Other Operating Systems are not officially supported.

CPU Brand (circle):
INTEL
AMD
CYRIX
NEXGEN
Other:

CPU Type (circle):
386SX
386DX
486SX
486DX
Pentium
Pentium Pro
Other:

CPU Speed (circle):
25
33
40
50
66
75
100
120
133
150 
166
Other:


Total RAM installed in the system in MB (circle)
1 MB
2 MB
4 MB
8 MB
16 MB
32 MB
Other:

Total Hard Drive Space in MB:

Free Hard Drive Space after installing the Program (in MB):


CD ROM Brand (circle):
NEC
Mitsumi
Creative Labs
Diamond
Sony
Teac
Other:

CD ROM Model:

 CD ROM Speed (circle)
1x
2x
3x
4x
6x
8x

Video Card (cirlce):
Diamond
ATI
Number9
STB
Cirrus
Matrox
Hercules
Trident
Other:

Video Card Model:

Video Memory (circle):
512k or less
1 MB
2MB 
4MB or more

Screen resolution you are using in Windows currently (circle)
640x480
800x600
1024x768
1280x1024
1600x1200 +
Color Depth you are using in Windows currently (circle)
16
256
32,768+ (High Color)*
16.7 Million (True Color)*

*NOTE: If you are using anything other than 256 colors, we generally recommend using 256 for most programs.

Sound Card Brand/Model/Description (please write in):

DMA (circle)
0
1
3
5
Other:

IRQ (circle)
3
5
7
10
Other:

Port Address(circle)
220
240
Other:

Disk Compression Software (circle):
Doublespace 
DriveSpace
Stacker
SuperStor
None
Other:

Please check any steps below which you have tried:


SCANDISK, Delete & Re-install program

A DOS & Windows installation (for programs supporting both)

Boot Disk 

Disk or CD replacement

Patch Disk (If applicable) Name of patch:

Updated Drivers

Temporarily disabling Sound card/Sound in Program

Other: 



